Manager, Global Retail Development & Operations - MAC & Bobbi Brown

Estée Lauder Companies; New York (NY); On-site; USD 85,000 - 140,000; Full time

Job summary

Estée Lauder Companies is seeking a Manager, Retail Development & Operations for MAC & Bobbi Brown to advance global retail architecture, formats, and distribution typologies. You will lead PMO processes, drive cross‑functional alignment, and develop scalable playbooks across DTC and wholesale channels.

You will partner with regional teams to implement standardized frameworks, evaluate performance, and support strategic deployment of omni‑channel retail initiatives worldwide.

Qualifications

• 7–10+ years in retail business development, operations, business planning, or PMO.
• Experience in retail execution, commercial modeling, brand planning, or structured project management.
• Strong analytical skills and ability to interpret data for actionable frameworks.

Responsibilities

• Develop global retail formats and distribution typologies for MAC & Bobbi Brown.
• Define KPI structures, cost inputs, services, and programs integration for retail models.
• Lead cross‑functional project management and ensure timely, on‑budget execution.

Skills

PMO

Retail Ops

Brand planning

Project management

Analytical skills

DTC

Multi-channel

Commercial acumen

Education

Undergraduate degree in Business Administration

MBA preferred

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

POSITION OVERVIEW:

The Manager, Retail Development & Operations – MAC & Bobbi Brown supports the development and execution of global retail business evolution across both brands. This role focuses on advancing the development of our commercial retail operating model, global distribution enablement and omni-channel integration to ensure cohesive and future-ready retail ecosystems globally.

In partnership with the Director, Commercial Operations & Global Retail Execution and the Executive Director, Global Retail, this role contributes to building scalable commercial retail frameworks, project management processes & execution tools that align with commercial priorities, retail performance targets, and brand execution standards.

This role also serves as a project management lead for global retail project proposals, ensuring structured intake, communication, documentation, and cross-functional alignment as retail initiatives move from concept through evaluation, planning and implementation.

KEY RESPONSIBILITIES:

Global Retail Formats & Business Model Development

• Support development and execution of global retail architecture, store formats and distribution typologies across MAC & Bobbi Brown
• Contribute to the development of 360° retail business model frameworks, including KPI definitions, cost & investment inputs, services & commercial programs integration, assortment density, and space allocation ranges
• Align retail format development with established productivity benchmarks and capital guardrails
• Partner with Store Design, Visual Merchandising, Finance, and Region teams to establish commercial project management and format intake processes
• Enable integration of retail formats within each market’s broader commercial ecosystem plans to drive globally consistent, locally relevant operations
• Support development of global commercial distribution frameworks across DTC/Wholesale channels, including Department Stores, SMC, and other wholesale partners

Retail Project Intake Management

• Serve as a project management lead for global retail project proposals across both brands
• Own communication flow, follow-ups, and tracking of project milestones
• Facilitate cross-functional meetings and maintain structured documentation to keeps stakeholders aligned and deliverables on time, on budget and on value.
• Curate and organize project materials, briefs, and evaluation documents
• Maintain clear visibility of proposal status, risks, and dependencies
• Partner with Director to ensure project alignment with broader commercial execution, established retail models and performance standards
• Provide structured updates and summaries to support strategic decision-making for the Executive Director

Commercial Distribution & Market Support

• Support development of global commercial distribution frameworks across DTC/Wholesale channels, including Department Stores, SMC, and other wholesale partners
• Model optimal channel mix and market-level distribution priorities
• Conduct analysis supporting distribution rationalization scenarios
• Support door strategy modeling and channel penetration assessments
• Provide structured analytical inputs to support margin mix optimization and commercial prioritization
• Partner with Director to align distribution modeling with measurable execution realities
• Partner with the Assistant Manager, Commercial Performance & Portfolio Analytics to incorporate centralized data, reporting and insights into retail model development

Retail Playbooks & Toolkit Orchestration

• Develop and refine global retail playbooks and execution toolkits across MAC & Bobbi Brown
• Ensure structured rollouts of frameworks supporting DTC/Wholesale channels
• Align toolkits with VM choreography, in-store display standards, and commercial priorities
• Partner with regions to support clarity and practical application of retail standards
• Continuously enhance playbooks based on field feedback and commercial results

KEY RESPONSIBILITIES con't:

Global Retail Program & Commercial Activation

• Develop standardized frameworks aligned to global commercial calendar priorities for eventing, services, and key commercial activation programs as developed.
• Support the development of scalable retail enablement programs across commercial, branded products and customer experience pillars such as GWPs, Kits, Promotions and Gifting.
• Structure activation toolkits to support recruitment, conversion, and retention objectives
• Ensure eventing programs are scalable globally while enabling localized execution flexibility
• Collaborate with Artistry and Retail leadership to integrate commercial objectives into Artistry & Education programs, unlocking synergies across people performance and productivity in our global retail formats.
• Partner with Marketing and Regional teams to align activation timing, messaging, and retail execution
• Leverage corporate and enterprise operations partnerships across procurement, finance, technology, supply chain and logistics as needed to enable global program scale and cost targets
• Surface field insights and execution challenges to Director for performance integration and retail implementation refinement
• Support retailer engagement initiatives aligned to activation priorities

KEY INTERNAL & EXTERNAL LINKAGES:

• Global Retail
• Regional Brand & Retail Teams
• Global Marketing
• Visual Merchandising & Store Design
• Finance
• Ecommerce / Online partners
• Consumer Insights & Analytics
• Education / Artistry

QUALIFICATIONS:

• 7–10+ years in retail business development, operations, business planning, or structured PMO environments
• Experience in retail execution, commercial modeling, brand planning, or structured project management in a consumer-facing team or function
• Exception project management experience supporting cross-functional initiatives through disciplined organization, exception communication and structured processes
• Strong analytical skills with ability to interpret data and develop actionable frameworks, presentations and tools
• Understanding of DTC and multi-channel retail ecosystems
• Ability to manage multiple initiatives with disciplined follow-through
• Strong commercial and financial acumen

EDUCATION:

• Undergraduate degree in Business Administration or related field
• MBA preferred

COMPETENCIES:

• Structured project management discipline
• Execution-focused and analytical mindset
• Strong commercial acumen
• Collaborative and cross-functional orientation
• Detail-oriented with strong organizational skills
• Clear written and verbal communication

Pay Range:

The anticipated base salary range for this position is $85,000.00 to $139,600.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location.

In addition to base salary, this position is eligible for participation in a highly competitive bonus program as well as participation in the share incentive plan.

In addition,

In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [e-mail].

Michigan Applicants:

Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.

Philadelphia Applicants:

Philadelphia's Fair Chance Hiring Law

Rhode Island Applicants:

The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.