Manager, Global Order Management

Claroty; New York (NY); On-site; USD 115,000 - 130,000; Full time

Job summary

Claroty is seeking a Manager, Global Order Management to lead a small team and own the post-signature order process. This role sits at the intersection of Finance and Go-to-Market, ensuring accurate bookings and governance across regions, while driving process improvements in a remote, US ET‑zone eligible environment.

Reporting to Finance, you will partner with Sales, Legal, Operations, and other groups, optimize Salesforce workflows, and advance order-to-cash automation to support monthly and

Qualifications

• 5+ years in Order Management, Deal Desk, Revenue Operations, Sales Operations, or Quote-to-Cash in a SaaS/tech company.
• 2+ years of people management experience.
• Strong understanding of SaaS business models, ARR metrics, contract lifecycle management, and Order-to-Cash processes.
• Working knowledge of ASC 606 revenue recognition principles.
• Deep expertise with Salesforce, CPQ, Orders, and Approval workflows.

Responsibilities

• Lead, mentor, and develop a global Order Management team.
• Own the global post-signature order management process and ensure timely and accurate booking of customer contracts.
• Serve as the primary escalation point for complex deal structures and booking exceptions.
• Review and approve high-value and non-standard transactions.
• Ensure compliance with booking policies and ASC 606 revenue recognition requirements.
• Partner with Sales, Finance, Legal, Business Applications, Operations, and other teams.
• Drive process automation and scalability across the Quote-to-Cash lifecycle.
• Lead Salesforce workflow optimization initiatives.
• Support monthly and quarterly close activities.
• Maintain audit-ready documentation and support SOX compliance efforts.
• Own ARR tracking and deliver performance reporting to Finance leadership.
• Lead continuous improvement initiatives to drive operational efficiency and stronger controls.

Skills

People management

Analytical skills

Stakeholder management

Cross-functional collaboration

Tools

Salesforce CPQ

Job description

Description

We’re growing and looking to hire a Manager, Global Order Management who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

Claroty is a global leader in protecting cyber‑physical systems (CPS), dedicated to securing the critical infrastructure that keeps the world running. We’re a fast‑growing, award‑winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.

About The Role

As Claroty scales globally, the Manager, Global Order Management is a pivotal role at the intersection of Finance and Go‑to‑Market – ensuring every deal closes cleanly and every dollar is booked accurately. You will serve as the operational owner of commercial governance, deal booking, contract lifecycle management, and order‑to‑cash execution across all regions.

Reporting into Finance, you will manage a small team of Order Management professionals while remaining actively involved in complex deal reviews, process improvements, and cross‑functional initiatives. This role is fully remote, but eligibility is restricted to candidates currently residing in the US Eastern Time Zone. Candidates living in Central, Mountain, or Pacific time zones will not be considered at this time.

Responsibilities

• Manage, mentor, and develop a global Order Management team.
• Own the global post‑signature order management process and ensure timely and accurate booking of customer contracts.
• Serve as the primary escalation point for complex deal structures and booking exceptions.
• Review and approve high‑value and non‑standard transactions.
• Ensure compliance with booking policies and ASC 606 revenue recognition requirements.
• Partner with Sales, Finance, Legal, Business Application, Operations, and other teams.
• Drive process automation and scalability across the Quote‑to‑Cash lifecycle.
• Lead Salesforce workflow optimization initiatives.
• Support monthly and quarterly close activities.
• Maintain audit‑ready documentation and support SOX compliance efforts.
• Own ARR tracking and deliver performance reporting to Finance leadership.
• Lead continuous improvement initiatives to drive operational efficiency and stronger controls.

Requirements

• 5+ years of experience in Order Management, Deal Desk, Revenue Operations, Sales Operations, or Quote‑to‑Cash functions within a SaaS or technology company.
• 2+ years of people management experience.
• Strong understanding of SaaS business models, ARR metrics, contract lifecycle management, and Order‑to‑Cash processes.
• Working knowledge of ASC 606 revenue recognition principles.
• Deep expertise with Salesforce, CPQ, Orders, and Approval workflows.
• Experience supporting global sales organizations and complex deal structures.
• Strong analytical, organizational, and stakeholder management skills.

Preferred Qualifications

• Experience in cybersecurity or enterprise software.
• Familiarity with NetSuite ERP.
• Knowledge of SOX compliance and internal controls.
• Experience leading automation, transformation, or systems implementation projects.
• Familiarity with AI tools for workflow automation, data analysis, or revenue operations intelligence.

About Claroty

Claroty has redefined cyber‑physical systems (CPS) protection with an unrivaled industry‑centric platform built to secure mission‑critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built‑for‑CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on‑premise with Claroty Continuous Threat Detection (CTD). Backed by award‑winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time‑to‑value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

A Great Place to Work certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection, backed by the world’s largest investment firms and industrial automation vendors, and recognized as a Leader in The Forrester Wave: IoT Security Solutions, Q3 2025, ranked on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years.

Expected compensation for the role is between $115,000 - $130,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be determined by experience level, but those outside the salary band are welcome to apply.

Claroty is an equal‑opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.