Senior Salesforce Business Analyst, Public Sector

NightDragon Acquisition Corp.; New York (NY); On-site; USD 140,000 - 170,000; Full time

Job summary

Claroty is seeking a Senior GTM Business Analyst to own end-to-end GTM processes from discovery to scalable system solutions. This US-based role anchors the Public Sector Business Applications team, coordinating with the global team to ensure alignment and effective execution.

Required are 5+ years of Salesforce experience with deep Sales Cloud and Service Cloud expertise, hands-on configuration of Flows, Case Management, and Knowledge, plus familiarity with integration tools and CPQ.

Qualifications

• 5+ years of hands-on Salesforce experience.
• Deep focus on Sales Cloud and Service Cloud architectures.
• Proficient in configuring Salesforce Flows and automation.
• Experience with Case Management and Service Console.
• Knowledge Articles and Experience Site configuration.
• Familiarity with data management tools, iPaaS, or AppExchange solutions.
• Experience applying business systems analysis to other enterprise apps (e.g., Clari, Gainsight, CPQ).
• Understanding Federal sales cycles and multi-year deal modeling in Salesforce.

Responsibilities

• Act as the link between GTM stakeholders and technology execution, providing hands-on configuration and design to optimize systems and processes for impact.
• Partner with executive stakeholders to align technology strategy with GTM goals.
• Own end-to-end lifecycle from discovery to scalable, functional specifications and design.
• Analyze current processes and define future-state improvements across GTM operations.
• Hands-on Salesforce configuration including Flows, Case Management, Knowledge, and Experience Sites.
• Lead change management, global release planning, and training/adoption metrics.
• Influence technology roadmaps and stay current with Salesforce releases to adopt relevant features.

Skills

Salesforce

Sales Cloud

Service Cloud

Flows & Automation

Case Management

Knowledge Articles

Experience Site

Federal Sales Knowledge

Tools

Clari

Gainsight

CPQ

AppExchange

iPaaS integrations

Job description

About the Role

Are you a highly strategic, business-oriented professional with a strong technical background in the Salesforce ecosystem? We are looking for a Senior GTM Business Analyst to take end-to-end ownership of our GTM processes, translating complex business needs into scalable system solutions. You will act as the US-based anchor for our Public Sector Business Applications team, working closely with the global Business Applications team to ensure global alignment.

Responsibilities

• In this role, you will be the critical link between our GTM stakeholders (RevOps, Marketing Operations, etc.) and our technology execution, providing hands-on configuration and design to ensure our systems and processes are optimized for maximum business impact.
• Strategic Partnership & Alignment: Partner with executive and senior-level stakeholders to define, shape, and align the technology strategy with GTM business goals.
• End-to-End Solution Ownership: Own the entire lifecycle: conducting deep-dive discovery, translating complex business requirements into clear, functional specifications and designing scalable, user-friendly solutions.
• System & Process Optimization: Conduct current state process analysis, recommend future-state improvements, and identify cross-topic dependencies to ensure seamless, end-to-end GTM operations.
• Salesforce Expertise & Configuration: Perform hands-on configuration, manage system enhancements (including Flows, Case Management, Knowledge, and Experience Sites), and ensure compliance with Salesforce best practices.
• Change Management & Adoption: Promote change management efforts, including global release planning, executive communication, and defining training/adoption measurement strategies.
• Technology Roadmap Influence: Influence cross-functional roadmaps and prioritization based on strategic business value, staying current with Salesforce releases to recommend and manage the adoption of relevant features.

Requirements

• 5+ years of progressive hands-on experience with Salesforce
• Deep focus on Sales Cloud and Service Cloud functionality and architecture.
• Proven working knowledge and ability to configure: Salesforce Flows and Automation.
• Case Management and Service Console functionality.
• Knowledge Articles and Experience Site (Community) configuration.
• Familiarity with technologies that integrate into the Salesforce ecosystem (e.g., data management tools, iPaaS solutions, or third-party AppExchange solutions).
• Experience applying business systems analysis skills to other enterprise applications beyond Salesforce (e.g., Clari, Gainsight, Marketing Automation platforms, or CPQ solutions).
• Solid understanding of the Federal sales cycles and contract structures, including multi-year deal modeling, Base + Option Years, and Federal ARR/TCV calculations within Salesforce.

Preferred Qualifications

• Salesforce Certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant.
• Exposure supporting and managing MSP contracts, vendor relationships, and budgets, including delivering executive briefings for a growing organization.
• Experience working in a High-Growth Tech environment.

About Claroty

Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection - on-premise with Claroty Continuous Threat Detection (CTD) or in the cloud with Claroty xDome. Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City with U.S. Federal headquarters in Northern Virginia. To learn more, visit clarotygov.us.

A Great Place to Work certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, named a Leader in The Forrester Wave: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years.

Expected compensation for the role is between $140,000 - $170,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be determined by experience level, but those outside the salary band are welcome to apply.

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

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