Manager, Global Operations

A.P. Moller - Maersk; Torrance (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Warehousing and Distribution USA LLC in Torrance, CA, seeks a Global Operations Supervisor to lead logistics processes across multiple countries. You will manage import/export shipments, coordinate air/ocean freight, and ensure timely billing and reporting while aligning with business strategies.

The role requires coordinating with customs brokers, customers, and Pilot Gateway teams, and training new staff to drive continuous improvement in policies and procedures.

Qualifications

• Experience leading cross-functional logistics operations.
• Ability to interface with customers, brokers and carriers.
• Strong organizational and problem-solving skills.

Responsibilities

• Interface with Customs Broker, Importer and Customer for Import Shipments
• Update Special Tracking and Accounting Reports for Customers
• Ensure dispatch is aware of any special instructions/cut offs
• Book air shipments with Pilot Gateway teams
• Confirm Known shipper via KSMS for air shipments
• Book ocean shipment with co-loader and ocean carriers
• Process DG shipments including checklist
• Filing of AES
• Accurately complete entry of pickup/quote information into Navigator
• Tracking and tracing of shipments
• Communicate to internal/external customers and sales regarding issues
• Update/notate tracking milestones
• Research shipments for corporate and accounting requests/reports
• Billing: closing out of shipments timely
• Printing daily and researching and responding timely
• Timely invoicing and closing out of shipments
• Recommend and develop new policies/procedures
• Complete, submit and review personnel issues timely
• Training of new employees according to Pilot's standards
• Maintain operation by enforcing policies and procedures
• Maintain knowledge of emergency policies and regulations
• Flexible work hours including weekends/holidays
• Other duties as assigned by Global Ops Manager

Skills

Operations management

Logistics coordination

Customer communication

Tools

Navigator

KSMS

Pilot Gateway

Job description

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

JOB SUMMARY:

Global Operations Supervisors are leaders in charge of an organization's processes and operations spanning several countries. This person directs a portfolio of projects and smaller business units in alignment with business strategies of the parent organization.

Essential Functions:

• Interface with Customs Broker, Importer and Customer for Import Shipments
• Updating Special Tracking and Accounting Reports for Customers
• Ensure dispatch is aware of any special instructions/cut offs
• Book air shipments with Pilot Gateway teams
• Confirming Known shipper via KSMS for air shipments
• Book ocean shipment with co-loader and ocean carriers
• Process DG shipments including checklist
• Filing of AES
• Accurately complete entry of pickup/quote information into Navigator
• Tracking and tracing of shipments
• Communicating to internal/external customers and sales regarding issues
• Update/notate tracking milestones
• Research of shipments for corporate requests/reports
• Research of shipments for accounting requests/reports
• Billing: closing out of shipments timely
• Printing daily and researching and responding timely
• Timely invoicing and closing out of shipments
• Recommend and develop new policies/procedures
• Complete, submit and review personnel issues timely, including but not limited to; annual reviews, required disciplinary actions, punctuation, and keeping current on required training
• Training of new employees according to Pilot's standards, procedures and goals
• Ability to facilitate progressive change, getting along with other employees, following direction and continually improving
• Maintain operation by initiating, coordinating and enforcing program, operational, and personnel policies and procedures
• Maintain a working knowledge of all emergency policies and regulations
• Flexible work hours/schedule including weekends/holidays
• Other duties assigned deemed necessary by the Global Ops Manager

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$65,000 TO $70,000 per Year

• The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].