Manager, Global Hardware Operations

Calabrio, Inc.; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Verint Systems Inc. seeks an experienced Manager of Operations to oversee supply chain management, forecasting, warehousing, inventory, and distribution. You will lead external providers and internal teams, driving efficiency and customer satisfaction while developing policies for end-to-end operations.

The role blends external supply chain leadership with people management, requiring collaboration across procurement, sales, support, quality, and NPI functions.

Qualifications

• B.S. in Industrial engineering, Operations, Logistics or related field.
• 6+ years in hardware operations & supply chain, with at least 4 years in leadership.
• Strong analytical skills and experience with self-service BI reporting.
• Understanding of statistics, operation research and optimization of transportation networks.
• Excellent interpersonal and teamwork skills; strong communication.

Responsibilities

• Drive operational activities with leadership and business functions.
• Analyze data and metrics to evaluate performance.
• Direct inbound/outbound logistics and warehouse activities.
• Oversee daily fulfillment of customer shipments via 3PL providers.
• Coordinate planning, production, shipping, and procurement to meet orders.
• Identify and implement procedural improvements.
• Manage external partners/vendors and risk mitigation.
• Develop end-to-end supply chain policies and processes.
• Collaborate with sales, order management, ERP, and quality teams.
• Lead a team of operations specialists.

Skills

Leadership

Analytical skills

BI reporting

Statistics & OR

Communication

Education

B.S. in Industrial Engineering / Operations / Logistics or related field

Tools

Self-service BI tools

Job description

Overview of Job Function:

The Manager, Operations will be responsible for the overall Supply Chain Management including interfacing with business functions, procurement, sales, support, quality management and new product engineering. The role will manage day-to-day operations including forecasting material planning, warehousing, inventory management, distribution, customer services, and support. The role will manage relationships with suppliers, contractors and third-party service providers to the operations group. The manager also will oversee the entire order cycle and ensure sustainable operations and customer satisfaction. This role is a blend of primarily managing external supply chain operations, while also providing people leadership internally to operations specialists.

Principal Duties and Essential Responsibilities:

• Liaise with leadership and business functions to drive operational activities and support business objectives.


• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.


• Direct inbound or outbound logistics operations, such as transportation optimization, warehouse activities, safety performance, or logistics quality management.


• Manage the daily fulfillment of customer shipments by working with Verint’s third party logistics service providers.


• Coordinate and communicate with planning, production, shipping, and procurement to meet order requirements and set priorities to achieve on-time delivery and maximize inventory.


• Regularly evaluate the efficiency of business procedures according to organizational objectives and identify/implement improvements.


• Own decisions and risks mitigators to execute on competing priorities and monitor specific supply chain-based Key Performance Measurement Matrix such as OTD (On Time Delivery), and MTTR (Mean Timer to Repair).


• Manage relationships and monitor agreements with external partners/vendors.


• Create policies or procedures for end-to-end supply chain activities.


• Plan and/or implement material flow management systems to meet production requirements.


• Analyze all aspects of corporate logistics to determine the most cost-effective, productive, accurate or timelines objectives of transporting product or supplies.


• Implement specific customer requirements, such as internal reporting or customized transportation metrics.


• Monitor product import/export processes to ensure compliance with regulatory or legal requirements.


• Negotiate transportation rates or services.


• Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.


• Plan and implement improvements to internal or external logistics systems or processes.


• Recommend new or improved technology, such as automated systems.


• Develop risk management programs to ensure continuity of supply in emergency scenarios.


• Collaborate with other departments to integrate logistics with business systems or processes, such as sales, order management, accounting, customer support, product, NPI (New Product Introduction), and quality.


• Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.


• Conduct or review environmental audits for logistics activities, such as storage, distribution, or transportation.


• Lead a team of operations specialists to execute these responsibilities with your guidance.

Minimum Requirements:

• B.S. in Industrial engineering, Operations, Logistics or other related discipline, or equivalent work experience.


• Minimum of 6 years’ experience in Hardware Operations & Supply chain and at least 4 years of leadership experience in a manufacturing or supply chain environment.


• Excellent analytical skills, experience with self-service BI reporting.


• Understanding of statistics, operation research and optimization of transportation networks.


• Strong interpersonal and teamwork skills.


• Strong communication skills and effectively presents information to leaders, employees, and customers.


• Ability to work independently and handle multiple projects.


• Driven, positive, and effective leader.


• Strong process orientation and developmental skills.


• Flexible working hours to accommodate a global operations organization.


• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

#LI-BS1

Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

For US Applicants

2025 Benefits Offering

The Manager, Operations will be responsible for the overall Supply Chain Management including interfacing with business functions, procurement, sales, support, quality management and new product engineering. The role will manage day-to-day operations including forecasting material planning, warehousing, inventory management, distribution, customer services, and support. The role will manage relationships with suppliers, contractors and third-party service providers to the operations group. The manager also will oversee the entire order cycle and ensure sustainable operations and customer satisfaction. This role is a blend of primarily managing external supply chain operations, while also providing people leadership internally to operations specialists.