Manager, Global Growth Performance

American Express Global Business Travel; New York (NY); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Job summary

Amex GBT is seeking a Manager, Outbound Development to lead training, onboarding, and coaching across North America, EMEA and APAC. You will own the plan, drive adoption, and partner with leaders to ensure training impact aligns with business goals.

The role focuses on building scalable onboarding, certification criteria, and consistent coaching practices while managing budgets and external partners to maximize ROI.

Qualifications

• Experience leading enterprise training programs and coaching teams.
• Ability to design scalable onboarding and certification programs.
• Strong data-driven approach with ability to work with cross-region teams.

Responsibilities

• Design and run the new hire boot camp to accelerate productivity.
• Define readiness criteria and measurement for certification.
• Coordinate external training partners and manage training budgets.
• Lead culture initiatives and career development paths for reps.

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our outbound team is growing quickly across North America, EMEA and APAC, and across Mid‑Market, Enterprise and GMN. We invest heavily in external training, but a good session only matters if it changes what people do every day. Results come from the follow‑through.

The Manager, Outbound Development owns that follow‑through. This role gets new hires productive faster, makes sure the training sticks, helps leaders coach well, and builds the programs and culture that keep our best people and help them grow. It looks across every segment and region, and works closely with the Outbound Strategy and Outbound Performance managers so that training and coaching reflect where the team is trying to go and what the data shows.

This person is a program leader and coordinator. They do not need to be the expert on everything, and they have support for logistics, but they own the plan and the results.

Responsibilities

Onboarding and certification

• Design and run the new hire boot camp so reps start live calls sooner and reach full productivity faster
• Define what it means to be ready and certified, and how it is measured
• Adapt the program for different segments and regions without building separate programs for each

Making training stick

• Review scorecards and call insights to see where the team is using our outbound methods and where more training would help
• Turn those findings into training and clear coaching priorities for leaders
• Build and evolve rep scorecards with the Outbound Performance manager, who provides the data
• Help leaders use the scorecards and coach consistently, without being chased

External training partners and investment

• Coordinate our external trainers and decide, using data, where they spend their time in refresh and advisory sessions
• Identify where more training investment would pay off and make the case for it
• Manage the training budget

Careers and culture

• Build and run the SDR to AE boot camp, the SDR career boot camp and the future leaders boot camp
• Lead culture initiatives, recognition and spiffs that reinforce the behaviors we want
• Help build a clear path for people to grow, both within the SDR role and into other roles

Logistics

• Own coordination for all trainings and events, including venues, travel and meals, and delegate to support where appropriate
• Work with leaders in every region so programs fit how their teams operate

Location

United States

The US national base salary range for this position is from $88,200.00 - $163,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a sales incentive plan based on specific sales' roles.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits‑at‑a‑Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;