Manager, Global Growth Performance

American Express Global Business Travel; Denver (CO); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion groups

Job summary

Amex GBT is seeking an experienced training and onboarding professional for our US team. You will design and run boot camps, certify readiness, and adapt programs for segments and regions. You will review call insights, set coaching priorities, and evolve rep scorecards with data support from the Outbound Performance manager.

You will coordinate external trainers, manage training investments, and budget. You will lead SDR/AE boot camps and future leaders programs, while driving culture

Responsibilities

• Design and run the new hire boot camp so reps start live calls sooner and reach full productivity faster
• Adapt the program for different segments and regions without building separate programs for each
• Review scorecards and call insights to see where the team is using outbound methods and where more training would help
• Turn findings into training and clear coaching priorities for leaders
• Build and evolve rep scorecards with the Outbound Performance manager who provides the data
• Help leaders use the scorecards and coach consistently without being chased
• Coordinate external trainers and decide where they spend time in refresh and advisory sessions
• Identify where more training investment would pay off and make the case for it
• Manage the training budget
• Build and run the SDR to AE boot camp the SDR career boot camp and the future leaders boot camp
• Lead culture initiatives recognition and spiffs that reinforce the behaviors we want
• Help build a clear path for people to grow both within the SDR role and into other roles
• Own coordination for all trainings and events including venues travel and meals and delegate to support where appropriate
• Work with leaders in every region so programs fit how their teams operate
• Location: United States

Job description

United States

Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our outbound team is growing quickly across North America, EMEA and APAC, and across Mid-Market, Enterprise and GMN. We invest heavily in external training, but a good session only matters if it changes what people do every day. Results come from the follow-through.

Responsibilities

Onboarding and certification

• Design and run the new hire boot camp so reps start live calls sooner and reach full productivity faster
• Define what it means to be ready and certified and how it is measured
• Adapt the program for different segments and regions without building separate programs for each

Making training stick

• Review scorecards and call insights to see where the team is using our outbound methods and where more training would help
• Turn those findings into training and clear coaching priorities for leaders
• Build and evolve rep scorecards with the Outbound Performance manager who provides the data
• Help leaders use the scorecards and coach consistently without being chased

External training partners and investment

• Coordinate our external trainers and decide using data where they spend their time in refresh and advisory sessions
• Identify where more training investment would pay off and make the case for it
• Manage the training budget

Careers and culture

• Build and run the SDR to AE boot camp the SDR career boot camp and the future leaders boot camp
• Lead culture initiatives recognition and spiffs that reinforce the behaviors we want
• Help build a clear path for people to grow both within the SDR role and into other roles

Logistics

• Own coordination for all trainings and events including venues travel and meals and delegate to support where appropriate
• Work with leaders in every region so programs fit how their teams operate

Location

United States

The US national base salary range for this position is from

$88,200.00 - $163,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience skills knowledge and work location.

In addition to base salary the anticipated range of which is posted above this role is eligible for a sales incentive plan based on specific sales' roles.

For information about our comprehensive US benefits programs and eligibility please review our Benefits-at-a-Glance document.

Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20,000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender and characteristics related to sex and gender pregnancy and related medical conditions race color citizenship religion disability or any other class or characteristic protected by law.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities Please let your recruiter know if you need an accommodation at any point during the hiring process For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/).

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team don't worry about checking every box please apply anyway You may be exactly the person we're looking for!