Manager, Gifts Administration

the USO; Arlington (VA); On-site; USD 84,000 - 110,250; Full time

Job summary

The USO in Arlington, VA is hiring a Manager, Gifts Administration to lead gifts operations within the Development team. You will ensure data integrity, process gifts accurately, and support fundraising staff across international and military audiences.

Responsibilities include partnering with Finance for proper designation, reporting on charitable giving, and mentoring staff. The role requires strong analytical skills, customer service excellence, and the ability to manage multiple initiatives

Qualifications

• Bachelor's degree in Marketing, Business Administration or related field.
• Minimum 5 years experience in fundraising/development operations.
• Experience in nonprofit or military context preferred.
• Strong data accuracy and attention to detail.
• Ability to work with leadership and external partners.

Responsibilities

• Provide customer service support to fundraisers and staff regarding gifts and transactions.
• Collaborate with Finance to ensure gift designation and accounting requirements.
• Serve as gifts processing SME and safeguard data quality.
• Oversee monthly reconciliation between Finance and Development data.
• Lead backup support for Director Gifts & Data Systems Administration.
• Develop and monitor policies and best practices for gifts operations.
• Manage fundraising vendor relationships and data requests.

Skills

Analytical skills

Communication skills

Customer service

Salesforce knowledge

Problem solving

Education

Bachelor's degree in Marketing or Business Administration

Tools

Microsoft Office

Online fundraising platforms

Job description

Why join our team With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work 20252026 survey 96 feel good about how we support the community94 are proud to tell others they work at the USO92 say their work has special meaningits not just a job91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or gender

The Manager Gifts Administration performs key operations related activities for the Development department and partners with internal and external parties to ensure compliance pertaining to recording gifts The incumbent also manages supporting staff Principal Duties and Responsibilities Essential Duties Development Operations Provides customer service support to fundraisers regional staff other departments and partner agencies regarding gifts transactions data entry operational processes or implementation of new systemsCollaborate closely with Finance department to ensure proper gift designation and accounting requirements matching gift requirements etc are met as well as ensure data consistency between finance systems and fundraising databases Operate as the gifts processing SMEOversees data quality and transaction accuracy and manages customer service related to the USOs charitable contributions Manages and advises on the reporting of charitable giving activityOversee and perform monthly financial reconciliation process for DevOps to ensure parity between Finance data and Development Operations data including tracking open receivablesOversee including developing implementing and monitoring operational protocols for all major gifts planned gifts foundation corporate and third party fundraising effortsServes as primary backup to the Director Gifts & Data Systems Administration for gifts related topics including decision making responsibilities providing support to the Gifts & Data Systems teams and cross training team members within the teamsCollaborate with Director Gifts & Data Systems Administration in creation of Development Operations Policy and Procedures and best practice job aidesCollaborate with Director Gifts & Data Systems Administration in ownership and management of fundraising vendor relationships including updating vendor gift processing instructionsCollaborate with cross functional teams on the creation and review of reports and data requests to ensure consistent data definitions adherence to enterprise data governance the optimal use of existing resources as well as defining and conducting data hygiene processesOversee including developing reviewing and monitoring receipt and acknowledgement process with the Coordinator Gifts & DataProvide pro active and reactive data support for fundraisers as neededLead manage and mentor staff reportsOther duties as assigned

This is an in person position located in Arlington VA

Job Specifications Bachelors Degree in Marketing Business Administration or related field preferred5 years work experience in a fundraisingdevelopment operations role including 1 years in a supervisory capacity Relevant experience in a non profit military multicultural andor global organization preferredStrong analytical communications and organization skillsKnowledge of Salesforce is a plusStrong interpersonal customer service and problem solving skills Ability to interact with USO Leadership the general public and military audiences at a variety of levels with integrity and professionalism Ability to manage and influence external relationshipsProficiency using computers and electronics equipment General knowledge of various software applications and programs including but not limited to Microsoft Office and online fundraising platformsDemonstrated ability to exercise sound judgment related to controversial andor culturally sensitive subjects Ability to handle confidential information with tact and poiseMust show initiative self motivation and attention to detail with the ability to manage multiple projects with competing priorities Ability to quickly and easily adapt to changing organizational needsAbility to achieve desired results while working collaboratively in a team environmentAbility to perform basic math comply with Payment Card Industry PCI standards and follow proper cashdonation handling and reporting procedures while performing gift processingAbility to perform businessaccounting functions including project management and budget reconciliationsAbility to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security credit andor background screening SOFA status valid drivers licenseMust be a strong advocate of the USOs mission

Details The salary range for this position 84000 110250To support pay transparency this posting includes the anticipated base salary range for this role Compensation is determined based on several factors including geographic location relevant experience specialized skills certifications and overall alignment with the position requirements Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels

Resume and cover letter are required for full considerationBackground check education criminal and driving required

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all inclusive listing of work requirements Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload

If thats not enough to convince you here are some direct quotes from employees The organization truly cares about the people who work hereThere is great consideration given and extended in the following areas organizational core values for all work life balance impact we can actually see and even experience as a staff member the feeling of making an impact is priceless autonomy with respect to current position within the organizationEveryone is friendly and easy to talk to We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community I couldnt think of a better organization to work forThe mission alone provides a positive and meaningful purpose where people should want to work and be a part of Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference This also makes the organization a place where people would want to workThe mission and opportunities to make a Difference are amazing There is no doubt that the USO is one of the most forward facing frontline serving nonprofits that I know of