Manager, Gift Processing

Cincinnati Children's; Cincinnati (OH); On-site; USD 84,000 - 107,000; Full time

Job summary

Cincinnati Children’s is seeking a Manager of Gift Processing to lead daily gift processing operations, oversee the gift entry team, and ensure accurate recording, receipting, and reconciliation of gifts. This role handles online, third-party, and matching gifts, donor inquiries, and complex transactions.

You will lead a team, coordinate with IT for system changes, and ensure compliance with policy. A Bachelor's degree and 5+ years in a related field are required, with strong collaboration

Qualifications

• Bachelor's degree in a related field.
• 5+ years of work experience in a related job discipline.

Responsibilities

• Oversee daily gift processing operations and troubleshoot donations processed by the gift entry team.
• Manage online gift processing and serve as primary liaison to the credit card processor for reporting, fraud investigation, and refunds.
• Process third-party donations, matching gifts, and other workplace giving programs.
• Generate and manage pledge reminders and gift receipts.

Education

Bachelor's degree in a related field

Job description

• Expected Starting Pay Range $83,969.60 - $107,224.00
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Primary Location

South Campus

Department

Development

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

• Expected Starting Pay Range $83,969.60 - $107,224.00
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

The Manager of Gift Processing leads daily gift processing operations and the gift entry team, ensuring every gift is recorded, receipted, and reconciled accurately. This position oversees online, third-party, and matching gift processing, manages complex gift transactions and donor inquiries, and maintains the controls that support gift accounting and audit.

Job Responsibilities

Gift Processing Operations

• Oversee daily gift processing operations and troubleshoot donations processed by the gift entry team.
• Manage online gift processing and serve as primary liaison to the credit card processor for reporting, fraud investigation, and refunds.
• Process third-party donations, matching gifts, and other workplace giving programs.
• Generate and manage pledge reminders and gift receipts.

Financial Reconciliation & Compliance

• Ensure accurate financial reconciliation, gift accounting, and audit readiness.
• Manage daily deposits, monthly reporting, and balancing for the Development bank account.
• Ensure gift revenue is recorded and distributed in compliance with Cincinnati Children’s policy.
• Update Standard Operating Procedures as regulations and systems change.

Donor Service & Complex Gifts

• Manage donor inquiries related to gifts, receipts, and pledges.
• Manage complex gift transactions and resolve gift discrepancies.
• Serve as a resource to Development colleagues on gift policy and processing questions.
• Identify problem trends and implement solutions that improve processes and workflow.

Team Leadership & Systems

• Lead, coach, and manage the performance of the gift entry team.
• Hire, onboard, and develop staff in partnership with Human Resources.
• Serve as primary liaison to the development database vendor on system functionality.
• Coordinate software implementations and upgrades with IS and communicate process changes.

Job Qualifications

• Bachelor's degree in a related field
• 5+ years of work experience in a related job discipline

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's Is

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
• One of the nation’s America’s Most Innovative Companies as noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation - Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive Job Description Provided Upon Request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability