Manager, General Operations 3

Mattress Firm; Franklin (MA); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Medical, dental, prescription, vision

Job summary

Mattress Firm is seeking a Manager, General Operations 3 to lead day-to-day operations at the distribution center, drive financial objectives, and develop a high-performing team. You will ensure SOPs, safety, and training while delivering world-class service to internal and external customers.

The role requires strong leadership, budgeting awareness, and a strategic vision to align with company goals and values.

Qualifications

• High School diploma or equivalent required.
• Bachelor's Degree in Business, related field, and/or equivalent experience preferred.

Responsibilities

• Oversee day-to-day operations of the distribution center.

Skills

Open and approachable

Motivate and empower

Team collaboration

Problem solving

Adaptability

Education

Bachelor's Degree in Business or related field

High School diploma or equivalent

Tools

Outlook

Excel

PowerPoint

Job description

Job Details

The Manager, General Operations 3 contributes to Mattress Firm's success by efficiently managing the day-to-day operations of their assigned distribution center, leading and developing the distribution center team, and meeting organizational financial objectives. This individual ensures that standard operating procedures are followed in accordance with safety policies and procedures, proper training of distribution center staff, and that the distribution center provides world class service to internal and external customers. The Manager, General Operations 3 runs a tier 1 building.

Essential Responsibilities

• Responsible for efficient day-to-day operations of the distribution center
• Meet overall financial objectives of the distribution center compared to budget
• Train team members in understanding distribution center financial and operational goals
• Create and foster an environment of trust, open two-way communication, and cohesive team effort
• Provide strategic vision and communicate organizational mission and values to the team
• Educate team members and contract employees on customer satisfaction measures and hold them accountable to results
• Hold monthly distribution center-wide meetings to communicate organization/distribution center wins and opportunities and speak to any questions or concerns
• Hold one-on-one meetings with direct reports at least twice a month
• Ensure the distribution center meets company standards on appearance, cleanliness, and functionality
• Develop, implement, review, and enforce operational processes, policies, and procedures
• Collaborate with sales partners to ensure delivery of exceptional customer service
• Facilitate resolution of customer service issues
• Manage the distribution center schedule
• Prepare reports on distribution center financials, KPIs, business reviews, and other metrics as required by deadlines given
• Partner with Inventory Planning to assess and forecast inventory needs
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections
• Provide safety and other training and periodic retraining to all team members and contract employees in the distribution center
• Monitor employee time records and review/approve paid time off and leave of absence requests in accordance to policy and procedures
• Recruit, interview, and participate in the hiring process for potential team members
• Conduct coaching conversations, administer disciplinary action, and provide performance reviews
• Complete all required training modules and certifications prior to the due date
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all
• Communicate professionally with all internal and external contacts
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations
• Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy

Non-Essential Responsibilities

• Participate in the creation of annual budget for distribution center
• Identify opportunities and drive continuous improvement initiatives in the distribution center
• Maintain optimal staffing levels and forecast future staffing needs
• Represent the distribution center at regional operations and cross functional meetings
• Participate in distribution center and organization-wide project teams and focus groups
• Assist Loss Prevention with loss prevention audit and safety audits
• Take an active role in onboarding and training new team members
• Verify driver payroll for accuracy
• Maximize operations to support sales
• Execute company initiatives and other activities requested by supervisorUpdate job knowledge by participating in educational opportunities
• Contribute ideas on ways to optimize or improve the team, the department, and the Company
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments

Education

• High School diploma or equivalent required
• Bachelor's Degree Business, related field, and/or equivalent experience preferred

Professional Experience

• 7+ Years Operations experience preferred And
• 5+ Years managerial experience preferred

Skills List

• Able to be open and approachable to build goodwill, positivity, and loyalty with team members
• Ability to motivate and empower individuals and groups to greater participation, commitment, and high standards of performance
• Capacity to build team spirit, encourage team collaboration, and identify hidden strengths of individuals and the team
• Capable of identifying all aspects of a problem and understanding why a problem exists in order to develop a workable solution
• Able to adapt to new situations, changes and shifts strategies to meet different types of challenges
• Skillful in proper use of tools, hardware, software, and equipment to ensure optimal functioning
• Ability to evaluate the impact of a business decision on the business' financial statements and financial wellbeing in the long term
• Adept at collaborating with others to identify problems, provide advice, and develop agreeable solutions

Knowledge

• Warehouse, logistics, or supply chain knowledge
• Computer literacy in Microsoft products: Outlook, Excel, PowerPoint
• Warehouse standard operating procedures
• Basic retail operations
• Inventory control
• Safety policies and procedures
• Financial analysis, reporting, and budgeting

Physical Demands

Warehouse Environment

• Sitting frequently
• Standing frequently
• Walking frequently
• Talking frequentlyHearing frequently
• Lift or move up to 100 pounds
• Usage of hands and fingers
• Reaching with hands and arms
• Stooping, kneeling, crouching, or crawling occasionally
• Sight is required to ensure the safety of yourself and others.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $100,000 - $115,000 * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

• Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.