Manager, Front Office

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); On-site; USD 62,000 - 96,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel & Casino Atlantic City is seeking a Senior Front Office/Front Office Manager to direct the Front Desk and Guest Services, including Bell Services and Self Park, ensuring a positive guest experience. You will manage personnel, budgets, and financial controls while upholding the company’s Mission and Values.

You will lead, train, coach, and appraise front office staff to deliver exceptional service, monitor events, and resolve guest issues with discretion and professionalism.

Qualifications

• Experience managing front desk operations and guest services in a hotel environment.
• Ability to oversee budget performance and financial controls.
• Proven leadership, coaching, and staff development skills.
• Commitment to responsible gaming and responsible alcohol service.

Responsibilities

• Oversee daily work assignments and operations of the front desk, bell services, Recreation and Self Park.
• Monitor daily events and procedures; update staff on changes.
• Investigate and resolve guest situations such as reservation issues or lost belongings.
• Ensure quality, consistency, and presentation of services and products for guests and employees.
• Develop department staff through training and coaching.
• Demonstrate commitment to responsible gaming and alcohol service.

Skills

Front desk operations

Guest services

Budget management

Financial controls

Leadership and coaching

Responsible gaming awareness

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Senior Front Office Manager, plans and directs the Front Desk and Guest Services, including Bell Services, Recreations, and Self Park operations, to ensure a positive guest experience. This includes but is not limited to personnel, budget performance, and financial controls.

Essential Job Functions

• Oversees daily work assignments and operations of the front desk, bell services, Recreation and Self Park.
• Daily hotel operations include checking daily events, bulletin boards and up to date on changes, new procedures, and events.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Responsible for quality, consistency, and presentation of all services and products offered to guests and employees.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Promotes positive guest/employee relations and retention.
• Perform other duties as assigned.
• Other duties as assigned.
• Pay range: $62,000-$96,400