Manager Front of the House Drive Thru Operations Charlotte Pike Location

Chick-fil-A Charlotte Pike - Nashville; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Chick-fil-A Charlotte Pike in Nashville seeks a Front of House leader to enhance operations and team development. This role focuses on strategic leadership, ensuring service excellence, and fostering a culture of growth. Ideal candidates will possess strong communication and problem-solving skills, along with a high school diploma and relevant experience in food service operations.

Qualifications

• 2 years of experience as a leader in food service operations.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop a growth-minded restaurant culture.
• Oversee speed of service and goal achievement.
• Support hiring processes and develop leaders.

Skills

Strategic thinking

Communication

Team player

Time management

Problem-solving

Education

High School Diploma

Bachelor's degree in business or hospitality

Job description

Role Summary

Work within the leadership teams in pursuit of excellence in FOH & Drive Thru Operations. Specifically, this role is an ambassador, leader, and critical component in ensuring the success of Chick-fil-A Charlotte Pike - Nashville in the following areas:

• Front of House Operations
• Leadership and People Development of Front of House Team
• Vision and Service Model compliance throughout all areas of oversight

General Responsibilities:

• Develop a restaurant culture of growth-minded team members and leaders, emphasizing product knowledge, stewardship, excitement, and generosity. Incorporate this into training, ongoing development, communications, and daily culture.
• Maintain vision alignment with the Operator and leadership team.
• Ensure stewardship systems are implemented throughout the restaurant.
• Develop leaders to operate as motivated, high-performance teams embodying the business vision.
• Support the Director of Front of House - Drive Thru Operations & Hospitality team during hiring processes, including resume screening, interviews, and reference checks.
• Oversee speed of service and goal achievement.
• Create, lead, and implement systems that set standards for all front counter & Drive Thru teams, promoting innovation and high performance.
• Perform daily goal-setting and provide performance feedback to all team members and leaders regarding Chick-fil-A processes and procedures.

Skills:

• Strategic thinker, goal-oriented, tech-savvy
• Excellent communicator, capable of handling difficult situations and diverse teams
• Mature, dependable, results-oriented
• Team player
• Highly detailed and observant
• Professional marketing or communications experience
• Strong business and community contacts
• Self-starter, creative, flexible
• Good business sense and achiever mentality
• Strong project and time management skills
• Consistently high performer
• Unquestionable integrity, representing Chick-fil-A well
• Passionate about building client relationships
• Servant spirit with a strong sense of stewardship

Specific Experience:

• Required: High School Diploma or equivalent
• Required: Strong analytical and problem-solving skills
• Preferred: Bachelor's degree or higher, preferably in business or hospitality
• Experience as a leader in food service operations
• Years of Experience: 2

This person must be skilled in time management, self-directed, highly organized, and proficient in mastering all knowledge and skills of every restaurant position.