Manager Front End Experience

Home Depot; Georgia; On-site; USD 90,000 - 130,000; Full time

Job summary

The Home Depot in Georgia is seeking a seasoned Operations Analytics Manager to lead front-end store layout development and operational standards, using data and field insights to improve customer experience and efficiency.

You will partner with stores and cross-functional teams to deliver scalable solutions, guide a small team of 2-5 business analysts, and drive initiatives with a strong emphasis on ROI and brand standards.

Qualifications

• Bachelor's degree or higher in a related field.
• Minimum 5 years of work experience.
• Strong analytics and data-driven decision making.
• Ability to lead and develop a team of 2-5 business analysts.

Responsibilities

• Analyze the fundamental components of problems and communicate the correct course of action to the team and the field.
• Develop and implement changes that improve store operations processes and drive bottom-line value; manage/drive core store operations projects.
• Manage day-to-day processes, create and maintain project work plans.
• Manage issues and roadblocks related to area of responsibility.
• Respond to unanticipated store needs and execute strategic projects and process improvements.
• Communicate effectively with field/stores and across The Home Depot.
• Prepare and deliver high-level insights and recommendations from analyses of industry, business, and consumer data.
• Provide guidance and training in area of expertise.
• Maintain knowledge base on store operations.
• Responsible for selection, performance appraisal, and development of the support team (Business Analysts).

Job description

Position Purpose:

Lead the development and optimization of front-end store layouts and operational standards, leveraging data, field insights, and ROI analysis to drive customer experience, operational efficiency, and long-term value. Partner cross-functionally to establish scalable solutions, maintain brand standards, and shape future store design strategies that support evolving business and customer needs.

Key Responsibilities:

• Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
• Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• Manage issues and roadblocks that arise related to their area of responsibility.
• Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
• Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
• Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
• Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
• Maintain knowledge base regarding specific operations and processes within store operations
• Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports:

• Direct and indirect reports typically include 2-5 Business Analysts.
• Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
• Typically procedures for analyzing situations and making conclusions are very diverse.
• Typically considers among many different options or procedures when solving problems.
• Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor\'s degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Strong business, functional and/or store knowledge for their area of responsibility
• Leadership and management experience preferred
• Strong operations, retail and/or field experience required
• Ability to partner/communicate well with the field/stores
• High sense of urgency in responding to field needs
• Strong big picture; strategic thinking skills
• Strong quantitative skills such as statistics and data analysis.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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