Manager, Fraud Management

Space Coast Credit Union; Melbourne (FL); Hybrid; USD 99,000 - 105,000; Full time

Benefits offered by this job

Health & Wellness

401(k) match

Tuition reimbursement

Generous PTO

Exclusive discounts

Job summary

Space Coast Credit Union (SCCU) is seeking a Manager, Fraud Management to lead the Fraud Management team, protect member assets, and reduce losses through proactive prevention, detection, and compliant reporting.

The role requires 5–8 years in a financial institution with leadership experience, a Bachelor’s degree (CFCS/ABA coursework preferred), and a proven track record in fraud investigations and regulatory compliance. Hybrid schedule in Florida, with in-office days.

Qualifications

• Experience in fraud prevention, detection, investigations and compliance responsibilities.
• Bachelor’s or equivalent with industry courses (CFCS, ABA).
• Strong leadership and team management skills.

Responsibilities

• Lead Fraud Management team to protect member assets and reduce losses while ensuring regulatory compliance.
• Oversee daily fraud prevention/detection operations and communicate findings to Management and Legal Counsel.
• Prepare timely periodic and ad-hoc reports for Management and the Board on fraud activities.
• Recommend and implement process changes to maintain compliance and streamline workflows; update policies and ensure change control.
• Own training for the department and educate the wider SCCU on Financial Fraud outside of BSA.
• Collaborate with government agencies and law enforcement to prevent fraud and coordinate investigations.

Skills

Fraud management

Leadership

Investigations

Education

Bachelor’s Degree or equivalent

CFCS/ABA courses

Job description

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As the Manager, Fraud Management you will lead SCCU’s Fraud Management team in protecting member assets and reducing deposit and loan losses through effective fraud prevention, early detection, thorough investigations, and compliant reporting.

Why Join SCCU?

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Flexible Schedule Options
• Career Growth: We prioritize internal promotions and offer on-the-job training.

Manager, Fraud Management Key Responsibilities

• Leads a team of Fraud Management Team Members to ensure effective measures and monitoring are in place to protect member assets, reduce Credit Union losses, and comply with all regulations. Develops, improves, and maintains the performance measurement process for these positions ensuring that the primary duties of each position are measured and managed.
• Oversees the daily operations of the Fraud Management team to ensure timely, efficient and effective prevention or detection of deposit and loan fraud. Ensures timely disclosure of detected fraud, as appropriate, to Management and Legal Counsel in order to minimize financial and reputational risk to the Credit Union and ensure appropriate escalation as necessary.
• Prepares accurate and timely periodic and ad-hoc reporting for Management and the Board on Fraud Management activities.
• Recommends and implements changes to processes which maintain compliance and streamline workflows utilizing automation whenever possible. Updates all policies and procedures, as necessary, and communicates changes effectively. Ensures consistency at all times between documented procedures and actual processing. Adheres to change control reporting and monitoring.
• Responsible for creating and participating in training for the department as well as the rest of the credit union on all things related to Financial Fraud outside of BSA.
• Works effectively with government agencies such as the Secret Service, FBI, IRS and community law enforcement agencies in SCCU markets. Ensures that Team Members partner effectively with agencies in the prevention of fraud and in the research and follow up of fraudulent activity.

Manager, Fraud Management Requirements

• 5 - 8 years prior experience in a financial institution, including prior leadership experience. Fraud prevention/detection/investigation and compliance responsibilities required.
• Bachelor’s Degree or equivalent work experience required, plus additional course work (CFCS, ABA, etc.) gained through industry related or financial institution sponsored courses.

Manager, Fraud Management Compensation

• Starting Salary: $99,000 - $104,850 annually.
• Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.

Work Schedule

• Hybrid and Flexible Schedule Options: This position is hybrid with two days per week required in office.
• Monday – Friday: 8:00 a.m. - 5:00 p.m. Saturdays on as needed basis.

SCCU Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial wellbeing. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

I UNDERSTAND this application a legal document for purposes of your employment. Upon acceptance of an offer with SCCU, I UNDERSTAND that I will be required to complete background, employment verifications, and drug screening. I UNDERSTAND further that any misstatements or omissions in this application and pre-employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired. I UNDERSTAND that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired.

SCCU is a drug-free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment. If hired, I ALSO AGREE that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.