Manager, Franchise Operations - Oklahoma

Wyndham Hotels and Resorts, Inc.; Oklahoma City (OK); Remote; USD 80,000 - 90,000; Full time

Job summary

A leading hotel franchise company is seeking a Manager for Franchise Operations in Oklahoma City. This position involves fostering relationships with hotel owners, analyzing performance data, and implementing strategies for growth. The ideal candidate will have at least two years of relevant experience and a four-year college degree, alongside excellent communication and analytical skills. The role includes significant travel and offers competitive compensation along with comprehensive benefits.

Benefits

Health insurance with HSA and FSA options

401(k) with generous company match

Vacation and paid sick leave

Qualifications

• 2 to 4 years of experience in a hotel or related field, preferably property and corporate management experience.
• Ability to stand and be on your feet for approximately 50% of the day.
• Qualified candidates must be able to lift a minimum of 10 lbs.

Responsibilities

• Support MFO team by nurturing relationships with owners and understanding their goals.
• Analyze data to develop strategies for revenue generation and performance improvement.
• Achieve annual service, performance, and KPI goals.

Skills

Relationship building

Data analysis

Performance management

Communication skills

Customer service

Education

4-year college degree

Tools

Microsoft Office

Job description

Manager, Franchise Operations - Oklahoma

Location: Oklahoma City, OK, US

Property Name: Remote in the United States

Wyndham Hotels & Resorts is now seeking a Manager, Franchise Operations - Oklahoma to join our team at the Remote in the United States location in Remote, Remote.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Manager of Franchise Operations supports the overall mission of the Franchise Operations team by nurturing relationships with owners, understanding their individual goals and needs, and recognizing that every hotel is unique. The MFO optimizes owners’ performance by delivering innovative solutions and relevant resources using our experience and network across the organization.

What you'll do

• Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values: Being Responsive, Being Respectful and Delivering a Great Experience.
• Develop trusted relationships with external customers to educate, motivate and influence adoption of tools and resources to elevate performance.
• Execute Wyndham Hotels and Resorts initiatives, projects and related tasks.
• Execute a Portfolio Management strategy that improves overall performance through consistent communication, contact and touchpoints with hotels and owners.
• Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality and customer satisfaction at each hotel.
• Drive NRG through retention and development opportunities.
• Collaborate with internal stakeholders.
• Provide accountability to the organization through documentation, follow up and system reporting.
• Achieve annual service, performance and KPI goals to impact WHR profitability.
• Take ownership of personal and professional development.
• Project a positive image and promote the value of Wyndham Hotels & Resorts.
• Respond to one-off requests from the business that are property-specific within indicated SLA.

What'll be successful if you have

• Position entails exposure to interior and exterior hotel property environments including multilevel properties, inclement weather (e.g., stairs, onsite restaurants, pool and exercise facilities).
• Seamless continuation of work while traveling on company business (i.e., work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary).
• 90% travel with a flexible work schedule.
• Work under pressure with extended hours/days when required to meet deadlines.
• Ability to stand and be on your feet for approximately 50% of the day.
• Ability to sit and drive long distances for approximately 75% of the week.
• Qualified candidates must be able to lift a minimum of 10 lbs.
• Ability to bend, twist, squat, push/pull while inspecting properties.

Required Qualifications/Experience

• 2 to 4 years of progressive experience in a hotel or related field; preferably property and corporate management experience.
• 4-year college degree (Preferred).
• Multi-property experience.
• Industry certifications (Preferred).
• Proficient in Microsoft Office (i.e., Word, PowerPoint, Excel, etc.).

Company Overview

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, NJ with offices around the world, Wyndham employs more than 2,000 corporate team members who are dedicated to making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands, Wyndham values a culture of integrity, accountability, inclusivity, caring and fun.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Remote in the United States, Remote, Remote, Remote00000

Employment Status: Full-time

For U.S. based positions only, the expected pay range for this position is $80,000-$90,000 annually.

Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.

In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the DFO Incentive Plan with a 15% annual target, subject to the terms of the Plan.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with generous company match
• Vacation time - Accrue 2.019 hours of paid vacation per week
• Paid holidays - 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations permit
• Paid sick leave accrued as state and local laws require
• Volunteer day, bereavement time, and jury duty time

Participation in any benefit plans and programs is subject to eligibility. More information can be found on Our Benefits Page. Wyndham reserves the right to amend or terminate any benefit plan or program at any time.

We are accepting applications for this position through 12/01/2025.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs focused on health, wellness, and a supportive work environment.

∙ A Culture of Diversity & Inclusion - Our inclusive culture reflects the diverse customers and communities we serve.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. We work to make hotel travel possible for all, with the largest and widest collection of hotel experiences in the world. Wyndham will be there wherever and however people travel.