Manager - Food and Beverage

Bally's; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

A renowned casino and hospitality venue in Chicago is seeking a Food and Beverage Manager to oversee all operations and staff. You will ensure exceptional service and compliance with health regulations while managing budgets and enhancing guest satisfaction. Ideal candidates will have extensive restaurant management experience and relevant certifications. This role offers a competitive salary and benefits, including flex time off and health coverage.

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage plan

401(K)/ Company Match

Parking discounts

Free meals

Unlimited Flex Time Off

Qualifications

• 3+ years of restaurant management experience required.
• Minimum 2 years in a full-service hotel/casino setting.
• Required BASSET and Food Handler Certifications.

Responsibilities

• Oversee all Food and Beverage activities to ensure smooth service.
• Implement strategies for guest satisfaction and team performance.
• Manage budget and financial performance of the F&B department.

Skills

Restaurant management

Financial Asset Management

Team leadership

Customer service excellence

Education

Bachelor’s degree in hospitality or related field

Job description

Overview

Why Bally’s Chicago! Bally’s Chicago Casino offers a management team with extensive expertise in development, construction, and hospitality management, delivering focused vision, values, and bold long-term strategies. We pride ourselves on a collaborative approach to the development and management of our unique food and beverage offerings, delivering exceptional results. This is an exciting time to join Bally’s Chicago as we build a legendary 1.8-billion-dollar project on the historic Chicago River.

The Role of Food and Beverage Manager

As Food and Beverage Manager, you will oversee all Food and Beverage activities and employees to ensure smooth and efficient service, with staff meeting service standards in all venues.

Responsibilities

• Operations Management
  • Plan, develop, and direct the entire staff.
  • Ensure stock levels of staple/non-staple food, supplies, and equipment are maintained through effective purchasing and inventory processes.
  • Supervise, train, and develop F&B staff to ensure high performance and adherence to Bally’s Chicago standards.
  • Conduct regular team meetings to communicate goals, share updates, and address operational challenges.
  • Foster a positive work environment that encourages teamwork and collaboration.
  • Ensure exceptional service by monitoring guest interactions and addressing concerns promptly.
  • Maintain a welcoming atmosphere that exceeds guest expectations.
  • Implement strategies to enhance guest satisfaction and loyalty.
  • Oversee daily F&B operations, including opening and closing procedures.
  • Ensure compliance with health, safety, and sanitation regulations.
  • Collaborate with the culinary team to develop and refine menus aligned with guest preferences and current trends.
• Financial Asset Management/Administration
  • Ensure equipment and supplies are maintained and operable to perform essential functions and services.
  • Follow the department budget and maintain operations within it.
  • Maintain and fill menus in accordance with policies; use menu planning software as applicable.
  • Maintain current and accurate records according to company standards and applicable regulations.
  • Develop and manage the F&B department's budget, including labor costs, food costs, and other expenses.
  • Analyze financial performance and implement strategies for revenue growth and cost control.
  • Prepare regular financial reports for senior management.
  • Oversee inventory management, ensuring adequate stock levels and minimizing waste.
  • Establish relationships with vendors and negotiate contracts for quality supplies at competitive prices.
  • Plan and coordinate banquet events in collaboration with the events team, ensuring all aspects meet guest specifications and hotel standards.
• People Experience - Service Excellence (internal and external)
  • Work closely with the culinary team to create customized menus for each event.
  • Maintain clear communication with clients/guests to confirm event details and address special requests or concerns.
  • Evaluate the success of events through guest feedback and performance analysis, implementing improvements where necessary.
  • Perform all other duties and tasks assigned.

Quality Compliance

• Review, develop, and implement a plan of correction for culinary and service concerns identified during quality assurance and inspections.
• Ensure culinary work areas and equipment are maintained in a clean, sanitary, and safe manner.

Qualifications

Education:
Bachelor’s degree in hospitality or related field (Preferred)

Experience:
Restaurant management: 3 years (Required); Full-service hotel/casino: minimum 2 years (Required)

License/Certification:
BASSET certification (Required); Food Handler Certification (Required); Must be 21 years of age or older; Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board; Must be available to work flexible shifts, weekends, and holidays.

What’s in it for you!

• Competitive Salary with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental, and vision.
• 401(K)/ Company Match.
• Parking discounts and perks (parking for $7 daily).
• Free meals.
• FTO (Flex Time Off) unlimited.
• Target Salary Range: $70,000 - $80,000 per year DOE. Bonus eligible.

Physical Demands & Work Environment

• Frequently required to lift up to 50 pounds.
• Regularly required to see, hear, talk, bend, twist, stand, and walk; use hands to finger, handle, or feel; reach with hands and arms.
• Ability to interact with others in a fast-paced and noisy environment with bright lights and occasional stress.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.