Manager - Flight Ops Transformation

United; Denver (CO); On-site; USD 102,000 - 133,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Parental leave

Employee assistance program

Commuter benefits

Flight privileges

Paid holidays

Paid time off

401(k)

Job summary

United invites you to join our Flight Operations FO Training Scheduling team to lead the transformation portfolio and AI integration strategy. You will manage project schedules, coordinate with internal stakeholders, and drive automation across training systems.

The role emphasizes data analytics, BI insights, and collaboration with leaders and instructors to optimize training processes. The ideal candidate brings experience in AI tools, enterprise data, and aviation operations, with strong

Qualifications

• Bachelor's degree or 4 years relevant work experience.
• Experience in aviation, digital technology, analytics, industrial engineering or business management.
• 2–3 years flight operations experience.
• 4+ years leadership experience.
• Expert use of Power BI, Enterprise Databases, LLM/Agentic Models, Excel.
• Ability to lead large meetings and manage stakeholders at all levels.
• Excellent verbal and written communication and presentation skills.
• Must be legally authorized to work in the United States without sponsorship.
• Successful completion of interview required.
• Reliable, punctual attendance is essential.

Responsibilities

• Lead Training Scheduling transformation portfolio and AI integration strategy.
• Create and manage detailed project schedules for training scheduling initiatives.
• Collaborate with internal stakeholders and partners on automation and system enhancements.
• Conduct user acceptance testing to verify business requirements.
• Prioritize issues and manage change requests.
• Act as AI innovation leader and change champion within the Flight Training Center.
• Provide analytical support including data reporting and ad hoc projects.
• Develop expert BI insights using Power BI and related tools.
• Maintain relationships with Flight Training Center leaders and instructors.

Skills

Power BI

Enterprise Databases

LLM/Agentic Models

Excel

Leadership

Stakeholder management

Verbal and written communication

Education

Bachelor's degree

4 years relevant work experience

Tools

COSMOS

CCS+

uCrew

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Job Overview and Responsibilities

This role will support the FO Training Scheduling team by leading the Training Scheduling transformation portfolio and Flight Training Center AI integration strategy. This role will report to the Director – FO Efficiency & Analytics and will be responsible for driving the long‑term strategic execution of the training scheduling automation and modernization plan by collaborating directly with internal stakeholders and supporting partners. This role will also be responsible for creating and managing detailed project schedules for initiatives to improve training scheduling systems and processes. The ideal candidate has experience with AI integration, process automation, data analytics, and digital technology projects.

• Identifies and communicates data-validated operational risks and opportunities to leadership, providing data-backed solutions with clear prioritization and timelines for stakeholders.
• Collaborates with cross-departmental teams to develop and refine business requirements for automation, AI initiatives, and system enhancements.
• Leads or conducts user acceptance testing to validate that products meet business requirements.
• Prioritizes issues based on impact and recommend necessary change requests.
• Acts as AI innovation leader and change champion within the Flight Training Center, inspiring innovation and adoption of AI tools and capabilities.
• Provides analytical support to the Flight Operations training scheduling team, including product maintenance, data reporting, and ad hoc project execution.
• Creates or leads the creation of expert-level BI insights, leveraging LLMs and reporting tools (ex. Power BI, MARS, etc.).
• Fosters and maintains strong relationships with United Flight Training Center leaders, instructors, evaluators, and other stakeholders to ensure effective alignment on initiatives.
• Experience putting together presentations for partners and leaders at a MD and VP level and interacting with all levels of management, including influencing Digital Technology partners.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• Aviation, digital technology, analytics, industrial engineering or business management
• 2-3 years flight operations experience
• 4+ years leadership experience
• Expert (tool enhancement or automation) use in the following tools: Power BI, Enterprise Databases, LLM/Agentic Models, Excel.
• Ability to efficiently lead large meetings and manage stakeholders at all organizational levels.
• Verbal and Written communication and presentation skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree or 6 years of relevant work experience
• 2-3 years of direct report management experience
• Working knowledge of Flight Training Scheduling processes
• Working knowledge of United’s AQP
• Working knowledge of United’s UPA
• Expert-level exposure to United Training Scheduling tools (COSMOS, CCS+, FOX, uCrew)

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]