Manager, Fleet Manager Team

Element Fleet Corporation; Baltimore (MD); On-site; USD 98,000 - 135,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for their Fleet Management team. This role focuses on empowering and developing team members to deliver exceptional customer service and build strong client relationships. You will lead a culture of accountability, ensuring that your team meets and exceeds client expectations. With a strong emphasis on leadership and customer advocacy, this position offers an exciting opportunity to shape the future of fleet management. Join a company that values innovation and collaboration, and make a meaningful impact in the lives of clients and employees alike.

Benefits

Comprehensive health benefits

Paid time-off programs

Culture of innovation and empowerment

Qualifications

• 5-7 years of customer service or client account management experience.
• Prior experience as a Fleet Manager is a strong asset.

Responsibilities

• Empower and coach Fleet Managers to strengthen client relationships.
• Monitor team performance and provide feedback to ensure service excellence.

Skills

Customer Service

Leadership

Analytical Skills

Account Management

Team Development

Education

Bachelor's Degree in Business

Graduate Level Coursework

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Manager, Fleet Manager team to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Dynamic, motivating, positive and inspiring leader with demonstrated ability to coach, inspire, motivate, and develop team members

• Dedicated to meet the expectations and requirements of customers; advocates for the customer as the top priority and is passionate about customer needs.

As the Manager, Fleet Manager team, you will be responsible for creating a culture of empowerment that will enhance the delivery of the highest level of customer service. Train, motivate, develop, and support while fostering an atmosphere of accountability where employees have the autonomy to make decisions that solidify our customer relationships. Provide account support to drive achievement of customer retention, penetration, and growth goals. Build and maintain relationships with the customer by proactively consulting on customer needs and managing processes to optimize the productivity of the fleet.

A Day in the Life

• Empowers and coaches Fleet Manager and Associate Fleet Managers to make confident decisions to grow and strengthen client relationships. Fosters best- in- class fleet management focused culture with strategies that enable the team to deliver results for clients.

• Provides guidance to team members when working with the Commercial/FPS teams in identifying opportunities to support best service to the client.

• Responsible for the development, implementation, and management of team and individual Goals & Objectives that are aligned with the goals of the organization and Clients' organizations. Measures performance effectiveness and provides feedback and coaching to team members in support of development and future career goals. Completes and delivers annual performance reviews.

• Monitor fleet manager goals, cost saving opportunities, foster fleet best practice environment with the team; identify individual areas of improvement; identify coaching opportunities, resource challenges, holding team members accountable for performance. Motivates and proactively manages to ensure all team members deliver outstanding customer service while recognizing accomplishments and contributions linked to performance.

• Provides frequent and honest feedback regarding performance against metric/goals. Coaches to maximize effectiveness of top performers, identifies and develops corrective action plans for low performers.

• Ensure team is sufficiently supported, trained, and resourced to effectively meet and exceed client expectations. Manage capacity across team and escalate concerns to Director.

• Manages regular cadence with key Client stakeholders utilizing the Fleet Manager program to build relationships and ensure program is exceeding their expectations

Requirements

• BS or BA in business or related field required. Some graduate level coursework preferred.

• Prior experience as a Fleet Manager will be a strong asset.

• 5-7 years relevant customer service or client account management experience, preferably in a B2B service environment

• Prior people leadership experience including demonstrated success in maximizing individual and team performance to achieve department objectives and positively impacting employee engagement.

• Demonstrated proficiency in utilizing metrics to manage the department, identifying process and technology improvement opportunities, and building strong relationships with customers and business

• Strong analytical skills and use of data to support and drive business objectives.

• Obtains and effectively analyzes data, identifies trend/issues, solicits input, looks at all perspectives, reaches logical decisions or recommendations and acts quickly to implement solutions.

• Operates as an informed businessperson, making contributions both as a hands-on, detail-oriented practitioner and as a consultant/strategist.

• Understands the financials and economics of the business and effectively articulates the company's competitive position and value proposition.

• Leads by example to create an environment of collaboration; encourages cooperation and teamwork and models

• Must be able to work out of our Owings Mills, Maryland office location.

The hiring base salary range for this position is $98,200 to $135,000 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].

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