Manager, Fleet Client Services

CAI Cox Automotive Corp Svcs., LLC; North Carolina; Hybrid; USD 74,000 - 111,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Parental leave and fertility coverage

Professional development opportunities

Flexible vacation/time off

Financial wellness resources

Job summary

Cox Automotive in the United States seeks a Manager, Fleet Client Services to lead the scheduling team across regional markets, optimizing work volumes and staffing while delivering exceptional customer service. This leadership role focuses on growing a portfolio of Fleet Maintenance clients in high-volume markets and aligning Cox’s product and services to client needs.

The position requires strategic client management, revenue growth, and collaboration with sales and field operations.

Qualifications

• Bachelor’s degree in a related discipline and 6+ years of experience in account management and client engagement.
• At least 1 year in a management or leadership role.
• Travel required: up to 40%.

Responsibilities

• Lead and direct the scheduling team to optimize work volumes and staffing levels for operational efficiency and customer service.
• Maintain positive relationships with site/market customers and internal leaders.
• Manage and grow a portfolio of Fleet Maintenance clients across a high-volume market territory; drive retention and revenue growth.
• Escalate complex customer issues and manage accounts to achieve measurable results and performance targets.
• Travel 1–2 days per week on average; reside in Norfolk, VA, Raleigh, NC or Charlotte, NC (preferred).
• Collaborate with Sales, Field Operations, and other departments to maximize client value and ensure outstanding service.

Skills

Account management

Client engagement

Leadership

Negotiation

Communication

Sales

Education

Bachelor’s degree in a related discipline

Job description

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Fleet Client Services Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 25% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

This is a regional position. Preference will go to applicants living in or near Norfolk, VA, Raleigh, NC or Charlotte, NC.

What You’ll Do

The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service. Maintains positive relationships with all site/market customers and internal business leaders.

The Manager of Fleet Client Services is responsible for managing and growing a portfolio of Fleet Maintenance clients in a high-volume market, potentially encompassing multiple small to medium markets within an assigned geographic territory. The primary responsibilities include client retention and expansion, ultimately driving a continuous revenue stream resulting in high technician efficiency and client satisfaction.

Acts as a manager-level escalation point for complex customer issues. This role is responsible for making decisions and managing accounts to ensure they achieve measurable results from the product, implementing a robust performance management process aligned with organizational expectations and utilizing tools for goal accomplishment.

Candidates will travel on average 1-2 days per week, and sometimes more. Due to the requirements of the role and travel throughout the assigned territory, the ideal candidate would reside in Norfolk, VA, Raleigh, NC or Charlotte, NC, but this is not required.

Responsible for meeting and exceeding revenue and customer churn goals for the assigned market(s). Build and maintain client relationships and ensure exceptional customer experience. Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and make recommendations to leader. Work effectively with the national and regional Sales teams to maximize opportunities to provide value to the client. Responsible for annual sales targets and customer churn metrics. Partner and communicate consistently with Field Operations as they are impacted by changes with client accounts.

Provide leadership and direction to scheduling team who will coordinate services to meet needs of the client(s). Utilizing a deep understanding of the fleet maintenance business and clients’ business models, strategically align Cox Automotive’s suite of products and services to ensure client success.

Serves as the key point of contact for both internal and external clients, addressing escalations and inquiries. Cultivate and maintain positive working relationships with clients to ensure a superior and positive client experience. Monitor client, market and competitor activity and provide feedback to the team leaders on key changes and business needs.

To identify and work with ‘at risk’ clients, determining appropriate action plans to turnaround status/performance. Using methods provided to closely monitor system ‘red flags’/emergencies with clients and take immediate action. Attend customer meetings as a Cox management representative.

Strategically lead and maintain transparent communication by disseminating organization information effectively through comprehensive means, including department meetings, one-on-one sessions, targeted email communications, Teams chats, and regular interpersonal engagements. As a Senior Manager, ensure that communication practices align with the organization's overarching goals, fostering a culture of openness and collaboration across various channels.

Collaborates with other departments, physical sites, and leadership – ensuring ongoing communication, coordination of activities and a high quality of customer service both internally and externally.

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned.

What’s In It For You?

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.
• Check out all our benefits.

Who you are

Minimum Qualifications: Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement. The right candidate could also have a different combination, such as a master’s degree and 4 years of experience; a Ph.D. and up to 1 year of experience; or 10 years of experience in a related field

At least 1 year in a management or leadership role.

Travel required: up to 40%. Safe Drivers needed; Valid driver’s license required.

Preferred Qualifications

• Degree in a related field strongly desired (sales, marketing, finance, business, etc.)
• Experience in the fleet or automobile industry preferred.
• Proven track record of successfully building relationships, consulting and selling value added service solutions.
• Adaptable, results oriented and proven ability to meet and exceed sales targets.
• Skilled in effective negotiation techniques with strong verbal and written communication skills required.
• Ability to foster productive and professional internal and external business relationships required.
• Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skills.

Come join the Cox family of businesses and make your mark today!

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.