Manager Financial Counseling

Johns Hopkins Medicine; Washington (District of Columbia); Hybrid; USD 58,000 - 101,000; Full time

Benefits offered by this job

Robust benefits package

401K with employer contribution

Tuition assistance

Job summary

Johns Hopkins Health System in the Baltimore area seeks a seasoned Manager of Financial Counseling to lead the team delivering patient-centered financial services. You will coordinate strategies with stakeholders, optimize patient financial outcomes, and ensure compliant processes across revenue cycle functions.

The role requires 7+ years in financial counseling or healthcare finance, strong communication and leadership skills, and a collaborative approach to improve workflows and patient care.

Qualifications

• Minimum of 7 years of experience in financial counseling or healthcare finance.
• Adaptability to changing patient needs and technology with flexibility.
• Excellent written and verbal communication with confidentiality.
• Exercises independent judgment within policies to resolve moderately complex issues.
• Attention to detail and data integrity in operations.
• Upholds confidentiality and ethical standards.
• Authority to direct staff and perform hiring/termination actions.
• Collaborates with diverse teams to provide patient-centered care.
• Reports control breakdowns to management.
• Decisions on resources and cross-functional collaboration.
• Experience with Pre-Service Revenue Cycle Management.
• Drives process improvements and innovations.
• Advanced proficiency with Microsoft Office suite.

Responsibilities

• Manages the delivery of financial counseling services and team.
• Coordinates financial strategies with stakeholders to optimize outcomes.
• Develops patient-centered care initiatives and service quality.
• Analyzes financial data to drive continuous improvement.
• Maintains workflows with vendors and third-party payers.
• Ensures compliance with regulations and policies.
• Collaborates with revenue cycle teams on workflows and training.
• Provides patient education on financial assistance and payment plans.
• Leads hiring, coaching, performance reviews and staffing decisions.

Skills

Financial counseling

Healthcare finance

Communication skills

Confidentiality

Policy compliance

Ethics

Team leadership

Staff development

Education

Bachelor's Degree in Finance/Healthcare Administration/Business Administration

Tools

Microsoft Office

Excel

PowerPoint

Word

Outlook

Job description

Requisition #:675833 Location:Johns Hopkins Health System, Baltimore, MD 21201 Category:Manager/Supervisor Schedule:Day Shift Employment Type:Full Time

The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization, academically based health system, dedicated to providing the highest quality patient health care in the treatment and prevention of human illness.

YOU Belong Here

What Awaits You

• Robust benefits package
• 403B Savings Plan w/employer contribution.
• Generous Paid Time off & Paid holidays.
• Employee and Dependent Tuition assistance benefits.
• Room for growth
• Hybrid role- Middle River, MD location

Job Summary

Manages the delivery of financial counseling services. Coordinates financial strategies and collaborates with various stakeholders to optimize patient financial outcomes. Develops and implements initiatives of patientcentered care and customer service. Analyzes financial data to drive continuous improvement and ensure compliance with all relevant regulations and policies. Facilitates strong relationships with vendors, insurance companies, and internal teams to maintain workflows and resolve financial issues.

• Manages the team to ensure patients receive financial counseling, and serves as the escalation point for complex financial counseling situations.
• Manages relationships with contracted vendors/agencies that qualify applicants, and maintains relationships with hospital leaders to ensure financial counselors are providing appropriate support.
• Manages Medicaid program certifications for all facilities and responds to requested receivables, and works across patient access, pre-registration, and registration staff to maintain workflow.
• Collaborates with inpatient and outpatient social work and case management teams to identify insurance options for patients with care coordination or discharge needs.
• Develops and implements financial counseling strategies to optimize patient financial outcomes and organizational revenue.
• Stays informed in government and state regulations as they relate to Medicaid. Assists with implementing changes to workflows and communications when appropriate.
• Analyzes financial data and trends to identify areas for improvement and implement corrective actions, and coordinates with insurance companies and other third-party payers to resolve billing and payment issues.
• Monitors and evaluates the effectiveness of financial counseling programs and services, making adjustments as needed, and ensures documentation of all financial counseling activities in compliance with organizational policies and regulatory requirements.
• Partners with Revenue Cycle Management training team to ensure department training materials are kept up to date.
• Facilitates patient education on financial assistance programs, payment plans, and insurance benefits.
• Promotes collaborative relationships between the team and other teams across pre-service, time-of-service, and revenue cycle functions.
• Responsible for employment activities including hiring, firing, corrective action, training, monitoring and conducting performance reviews.

Qualifications

Bachelor's Degree in finance, healthcare administration, business administration, or a related field

• Minimum of 7 Years of Experience of experience in financial counseling or healthcare finance (Required)
• Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
• Excellent written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Applies advanced knowledge of aligned field and process in order to effectively manage operations.
• Exercises independent judgment within defined policies and procedures to determine appropriate action(s) for moderately complex issues.
• Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.
• Uphold ethical principles by maintaining confidentiality, ensuring informed consent, and making decisions that prioritize the well-being of both patients and staff.
• Authority to direct and support employees’ daily work activities; has authority to undertake or recommend the following employment actions: hiring, termination, corrective action, and performance reviews.
• Work seamlessly within diverse teams, bringing together professionals from various disciplines to provide patient-centered care and achieve collective goals.
• Reports any breakdown in controls to management.
• Makes independent decisions related to resources, approach, and tactical operations; decision making may include cross process/job family collaboration.
• Addresses problems that are varied, requiring analysis or interpretation of the situation using direct observation, advanced knowledge, and skills based on general precedents.
• Applies advanced understanding of discipline/ specialization/ business process and a broad business perspective in Pre-Service Revenue Cycle Management.
• Drives improvement in existing business processes and assist in the identification and implementation of new processes.
• Advanced proficiency and experience using Microsoft Office Package (Excel, PowerPoint, Word, Outlook).

Salary Range

Minimum 41.88/hour - Maximum 73.31/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.