Manager, Field Service - Snellville, GA

NRG Energy; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

NRG Energy seeks a Field Service Manager to lead a team dedicated to outstanding customer service and efficient product installations. The role involves managing team performance, training staff, and ensuring high-quality service delivery in a dynamic work environment. Join NRG to contribute to innovative solutions and set the standard in energy and customer care.

Qualifications

• Proven leadership in managing a customer-facing team.
• Experience in performance evaluations and team coaching.
• Ability to train on product knowledge and customer engagement.

Responsibilities

• Support and develop Field Service Professionals through coaching.
• Ensure outstanding customer service and timely product installations.
• Conduct regular team meetings for training and performance updates.

Skills

Team Leadership

Customer Service

Training

Performance Management

Product Knowledge

Communication

Recruitment

Inventory Management

Safety Promotion

Job description

Welcome to the intersection of energy and home services. At NRG, we’re committed to propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner, and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To achieve this, we seek creative and talented individuals to join our team.

We offer a dynamic work environment and a unified, inclusive culture. NRG fosters a strong sense of belonging that enhances collaboration and business performance. Our programs are designed to help employees develop the skills needed for current and future success. In all we do, we aim to champion our employees and bring value to our customers, investors, and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn, and X.

Vivint Smart Home, an NRG-owned company, is a leading smart home provider in the United States, dedicated to redefining the home experience with intelligent products and services. We aim to proactively protect and keep our customers connected to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on social media platforms.

Position: Field Service Manager

As a Field Service Manager, you will support, measure, and develop Field Service Professionals through leadership, training, and guidance. Your goal is to ensure your team delivers outstanding, world-class customer service, resolves customer questions and concerns, and promotes Vivint products and services effectively.

The role involves ensuring products are installed properly, timely, and according to industry standards; providing coaching and performance evaluations; and identifying areas for professional growth.

Required Skills:

• Recruit and hire top talent, ensuring all paperwork is completed accurately and on time.
• Train professionals on customer engagement and product knowledge.
• Improve team performance based on KPIs.
• Demonstrate new products and clarify details before launches.
• Communicate policies, procedures, and techniques effectively.
• Manage team performance to meet operational and financial goals.
• Support ongoing training, coaching, and motivation.
• Conduct regular team meetings for training and goal setting.
• Manage employee time tracking and leave requests.
• Review customer feedback and address concerns.
• Maintain high-quality, timely installations and service to retain customers.
• Coordinate with scheduling and sales teams for seamless customer experience.
• Cover high-priority appointments as needed.
• Ensure accurate completion of customer paperwork.
• Work proactively with organizational teams to coordinate efforts.
• Provide performance updates to management.
• Ensure proper inventory and product management.
• Promote safety and professional conduct among team members.

NRG Energy is committed to a drug-free workplace. Employees are subject to drug testing as permitted by law. We are an equal opportunity employer, supporting protected veterans and individuals with disabilities. Salary levels may vary based on experience and skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official description on file with Talent.