Manager, Field Service Engineering

L3Harris Technologies; Nashville (TN); On-site; USD 80,000 - 120,000; Full time

Job summary

L3Harris Technologies in Nashville, TN is seeking a Manager, Field Service Engineer to lead installations and support for cUAS systems at critical locations. This skilled professional will oversee complex troubleshooting and maintain customer requirements while delivering exceptional service.

The ideal candidate will have at least 3 years of relevant experience and a strong background in defense technologies. Extensive travel may be required, along with the ability to obtain a security clearance.

Qualifications

• 3+ years of hands-on experience with cUAS technologies or similar defense/security systems.
• Ability to travel extensively, including potential deployment to remote or hostile environments.
• Holder of a Department of Defense Security Clearance (or ability to obtain one).

Responsibilities

• Provide on-site support for installation and maintenance of cUAS systems.
• Conduct system testing, diagnostics, and repairs.
• Collaborate with engineering teams to resolve technical issues.

Skills

cUAS technologies

hardware and software troubleshooting

communication skills

technical documentation familiarity

diagnostic tools proficiency

Education

High School Diploma or equivalent

Associate’s degree with related experience

Tools

diagnostic equipment

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission‑critical needs always in mind, our employees deliver end‑to‑end technology solutions connecting the space, air, land, sea, and cyber domains in the interest of national security.

Job Information

Job Title: Manager, Field Service Engineer

Job Code: 40390

Job Location: Nashville, TN

Job Schedule: 9/80 regular

Job Description

The Manager, Field Engineer, acts as our company’s field leader and representative at critical and highly sensitive base and remote locations, including customer and supplier facilities. This vital role supports hardware and software installation, as well as configuration and troubleshooting on complex integrated network systems. The Field Engineering team supports regular, special, and integrated system test programs, including scenario‑based testing, developmental testing (DT) and operational testing (OT) at company and customer locations. The Field Engineer is a Subject Matter Expert (SME) representing customer requirements in L3Harris ForceX’s Agile/Scrum software development cycle and constantly maintains ForceX’s exceptional reputation through positive customer interaction. The Manager of Field Engineer is a highly skilled and experienced individual contributor working autonomously and on complex assignments to achieve operational targets, which have moderate impact on the overall achievement of results for the team. This person will be responsible for all people management and leadership duties.

Essential Functions

• Provide on-site support for the installation, integration, maintenance, and troubleshooting of cUAS systems.
• Conduct system testing, diagnostics, and repairs to ensure optimal performance.
• Deliver comprehensive training to end-users and operators on the proper use and maintenance of cUAS equipment.
• Collaborate with engineering and support teams to resolve complex technical issues and facilitate continuous improvement of cUAS systems.
• Stay current with the latest advancements in cUAS technology and best practices.
• Ensure compliance with all relevant safety, security, and operational protocols.

Qualifications

• 3+ years of hands‑on experience with cUAS technologies or similar defense/security systems.
• Strong technical aptitude with the ability to diagnose and resolve hardware and software issues.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members.
• Ability to travel extensively, including potential deployment to remote or hostile environments.
• Proficiency with diagnostic tools and test equipment.
• Familiarity with military standards and technical documentation.
• Ability to assist in the development of test cases to properly validate software features.

Preferred Additional Skills

• High School Diploma or equivalent, with a minimum of 10 years prior related experience or 2‑year post‑Secondary/Associate’s degree with 6 years of prior related experience as well as previous leadership background.
• Holder of a Department of Defense Security Clearance (or ability to obtain one) required.
• Experience with related technologies such as radar systems, electronic warfare, or surveillance systems.
• Two (2) or more years of experience troubleshooting technical and/or software products required.
• Appropriate technology industry certifications such as CompTIA’s A+/Network+/Security+/Server+, Cisco CCNA/CCDA, Microsoft MTA/MCSA, etc. strongly preferred.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug‑free workplace and performs pre‑employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E‑Verify Employer. Please click here for the E‑Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.