Manager, Field Service Engineering

Rolls-Royce; Mankato (MN); On-site; USD 108,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

Rolls-Royce in Mankato, MN is seeking a Manager, Field Service Engineering to lead the field service engineering group, ensuring safety, customer satisfaction, and profitability. You will manage daily activities, direct service engineers, and resolve issues to support Rolls-Royce specifications.

The role requires leadership, strong technical knowledge of power systems, and the ability to travel domestically and internationally (Less than 10%).

Qualifications

• Bachelor’s degree in mechanical, electrical engineering or engineering technology with related field experience.
• Strong project and personnel management experience with diesel systems preferred.

Responsibilities

• Assign, direct, and evaluate engineers’ work; oversee staff competence.
• Plan and monitor gas and diesel systems commissioning and service projects to meet goals.
• Oversee operation, maintenance, and repair of systems per RRSA specs; inspect parts for conformance.
• Provide guidance and technical assistance to RRSA technicians.
• Review reports, budgets, and expenses; enforce policies and procedures.
• Negotiate supplier contracts with Sr. Management, Finance, and Purchasing.

Skills

Project management

Leadership

Customer focus

Education

Bachelor’s degree in Mechanical/Electrical Engineering or Engineering Technology

Job description

Title: Manager, Field Service Engineering

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Position Summary

The Manager, Field Service engineering has safety, employee, customer satisfaction, and business/financial responsibilities. This position manages the daily activities of the field service engineering group, by taking care of customer needs and managing Service engineers in a manner that makes the Service Department profitable and efficient. This position handles and resolves issues, problems, and complaints. This position must be a resource to customer inquiries.

Job Description

Title: Manager, Field Service Engineering

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Position Summary

The Manager, Field Service engineering has safety, employee, customer satisfaction, and business/financial responsibilities. This position manages the daily activities of the field service engineering group, by taking care of customer needs and managing Service engineers in a manner that makes the Service Department profitable and efficient. This position handles and resolves issues, problems, and complaints. This position must be a resource to customer inquiries.

Key Accountabilities

• Assign, direct, and evaluate employees’ work, and oversee the development and maintenance of staff competence
• Plan, direct and monitor activities of gas and diesel systems commissioning and service project or program to ensure goals are accomplished
• Oversee operation, maintenance, and repair of systems to ensure that automation systems and equipment are installed and functioning according to RRSA specifications as well as checking component parts to assure conformance or non-conformance with specifications
• Oversee and coordinate field inspections of failed parts to identify primary causes and reduce future incidents.
• Provide guidance, technical assistance and feedback to RRSA technicians and systems on customer problems and needs
• Verify results and quality of engineers’ work and implement policies, standards and procedures for the engineering and technical work performed in the group
• Confer with engineers and other personnel to implement operating procedures, write and update service manuals and bulletins, resolve system malfunctions, and provide technical information, based on field investigations
• Perform administrative functions such as reviewing and writing reports, warranty administration, enforcing rules and administer salaried personnel policies and procedures, assist in preparing budgets, and monitor expenses versus budget on a project basis
• Provide input regarding timeframe, budget, staffing and other resources necessary for project/program implementation
• Work with Sr. Management, Finance, and Purchasing to negotiate supplier contracts

Basic Requirements

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Bachelor’s degree in mechanical, Electrical Engineering or Engineering Technology and 5 years of project and personnel management, failure analysis, service engineering or technical service support experience with diesel systems; or 9 years of project and personnel management, failure analysis service engineering or technical service support experience with diesel systems
• Ability and willingness to travel - domestic and international (Less than 10%)

Preferred Qualifications

• Excellent mechanical or electrical knowledge of Power System’s systems and tools, including their designs, controls, uses, repair, and maintenance, including automation solutions and design.
• Excellent knowledge of the practical application of engineering technology regarding power generation systems
• Excellent ability to read and interpret blueprints, technical drawings, schematics, and computer-generated reports

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Job Posting Date

31 Jul 2026; 00:07

Pay Range

$107,520 - $174,720-Annually

Location

Mankato, MN

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.

The Business Unit Power Systems of Rolls-Royce

provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.