Manager, Field Service
SPX
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Benefits offered by this job
Job summary
SPX Technologies is seeking a dynamic Manager, Field Services to build and lead a global Data Center Field Services organization. The role ensures world-class installation, commissioning, warranty, lifecycle service, and aftermarket support for hyperscale customers.
You will collaborate across Sales, Engineering, Product Management, Quality, Operations, and Supply Chain to drive standardized processes, scalable capabilities, and continuous improvement while delivering excellent customer
Qualifications
- Bachelor's degree in Engineering or related field.
- 7+ years of progressive leadership experience in field service, commissioning, industrial equipment, construction, manufacturing, or mission-critical operations.
- Demonstrated success leading field service organizations and third-party service providers.
- Experience developing scalable operational processes and service delivery models.
- Experience supporting data centers, mission-critical infrastructure, HVAC, cooling systems, industrial equipment, or similar technical products preferred.
- Experience supporting hyperscale customers or large capital equipment deployments preferred.
Responsibilities
- Build and lead a scalable Field Services organization supporting installation, commissioning, warranty, and lifecycle service activities.
- Develop workforce planning, staffing strategies, and service partner capabilities to support global business growth.
- Establish standardized installation, commissioning, warranty, and field service processes that deliver consistent, high-quality execution.
- Ensure field operations comply with customer, safety, regulatory, and quality requirements.
- Lead warranty response activities and coordinate cross-functional resolution of complex technical issues.
- Partner with Engineering and Quality to identify root causes and implement corrective and preventive actions.
- Develop technician training, certification, and third-party service partner qualification programs.
- Establish field service KPIs and performance reporting to improve productivity, responsiveness, quality, and customer satisfaction.
- Build strong relationships with customers, contractors, commissioning agents, and internal stakeholders during critical project deployments.
- Collaborate with Commercial, Product Management, Engineering, Manufacturing, and Operations to continuously improve field execution and customer experience.
- Support the expansion of preventative maintenance, lifecycle service offerings, and aftermarket growth initiatives.
- Lead continuous improvement initiatives that enhance operational effectiveness while reducing cost and improving customer outcomes.
Skills
Education
Tools
Job description
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of HVAC Cooling, SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.
SPX is a diverse t eam of unique individuals who all make an impact.
The primary purpose of the Manager, Field Services, is to build and lead SPX Cooling's global Data Center Field Services organization, ensuring world-class installation, commissioning, warranty, lifecycle service, and aftermarket support for hyperscale and mission-critical customers. This role establishes the operational strategy, technical capabilities, service partner network, and field execution processes necessary to support the rapid growth of the data center business while delivering exceptional customer experience.
The incumbent partners closely with Sales, Engineering, Product Management, Quality, Operations, and Supply Chain to ensure successful project execution from installation through warranty support. This role develops scalable field service capabilities, standardizes processes, drives continuous improvement, and ensures field operations consistently meet customer, quality, safety, and financial objectives. Success requires strong operational leadership, technical expertise, customer focus, and the ability to build high-performing teams that support a rapidly growing global business.
- Build and lead a scalable Field Services organization supporting installation, commissioning, warranty, and lifecycle service activities.
- Develop workforce planning, staffing strategies, and service partner capabilities to support global business growth.
- Establish standardized installation, commissioning, warranty, and field service processes that deliver consistent, high-quality execution.
- Ensure field operations comply with customer, safety, regulatory, and quality requirements.
- Lead warranty response activities and coordinate cross-functional resolution of complex technical issues.
- Partner with Engineering and Quality to identify root causes and implement corrective and preventive actions.
- Develop technician training, certification, and third-party service partner qualification programs.
- Establish field service KPIs and performance reporting to improve productivity, responsiveness, quality, and customer satisfaction.
- Build strong relationships with customers, contractors, commissioning agents, and internal stakeholders during critical project deployments.
- Collaborate with Commercial, Product Management, Engineering, Manufacturing, and Operations to continuously improve field execution and customer experience.
- Support the expansion of preventative maintenance, lifecycle service offerings, and aftermarket growth initiatives.
- Lead continuous improvement initiatives that enhance operational effectiveness while reducing cost and improving customer outcomes.
We each bring something to the table, and we are looking for someone who has:
- Successful execution of installation, commissioning, and warranty activities.
- Customer satisfaction and field service responsiveness.
- First-time quality and reduction of warranty-related issues.
- Technician productivity and utilization.
- Development of scalable field service capabilities.
- Service partner performance and certification.
- Continuous improvement and operational efficiency.
- Customer Focus
- Strategic Leadership
- Building Effective Teams
- Coaching and Developing Others
- Driving Results
- Planning and Organizing
- Cross-Functional Collaboration
- Building Trust
- Communication
- Problem Solving
- Bachelor's degree in Engineering, Operations, Construction Management, Business, or related field, or equivalent experience.
- Seven or more years of progressive leadership experience in field service, commissioning, industrial equipment, construction, manufacturing, or mission-critical operations.
- Demonstrated success leading field service organizations and third-party service providers.
- Experience developing scalable operational processes and service delivery models.
- Experience supporting data centers, mission-critical infrastructure, HVAC, cooling systems, industrial equipment, or similar technical products preferred.
- Experience supporting hyperscale customers or large capital equipment deployments preferred.
- Proficiency in Microsoft Office
- Strong leadership, communication, and organizational skills.
- Excellent problem-solving and decision-making abilities.
- Ability to influence and collaborate across multiple functions.
- Lean, Six Sigma, or continuous improvement experience preferred.
- Knowledge of commissioning, reliability engineering, warranty operations, or aftermarket service strategies preferred.
- Ability to travel approximately 30–50%, including customer sites.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Occasionally lifting up to 50 pounds
- Bending/stooping about five percent of the time
- Keyboarding/typing
- Ability to effectively read from a computer screen and/or a paper copy
- Ability to handle a large volume of work and perform multiple tasks in a fast paced environment
- Ability to effectively verbally communicate
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Office environment with varying degrees of noise levels
- May work outside and may be exposed to bad weather, heat, and/or excessive noise
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
We know that the well-being of our employees is integral. Our benefits include:
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
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