Manager, Field Operations

2240 Service Experts Heating & AC LLC; United States; Presencial; USD 95.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay with incentives

PTO & company holidays

Medical, dental & vision insurance

401(k) with company match

Life & disability insurance

Supplemental benefit programs

World class training via Experts Uni

Career development opportunities

Descripción de la vacante

Service Experts Heating & Air Conditioning seeks a Manager, Field Operations to lead the Field Management team, setting objectives, priorities and deadlines to meet goals. You will guide supervisors and contributors, ensure service levels and customer satisfaction, and coordinate with clients and subcontractors for optimal operation.

The role requires strategic oversight, strong communication, and hands-on involvement in daily field activities. Travel up to 10% may be required as duties demand.

Formación

• Minimum of 6 years HVAC experience.
• Ability to multi-task and prioritize work responsibilities.
• Ability to work independently and to instruct others.
• Excellent interpersonal and organizational skills; protect confidential information.
• Proficient with computers including Microsoft Word and Excel.
• Effective verbal and written communication with customers and service technicians.

Responsabilidades

• Conduct strategic account review meetings with clients on total cost of ownership.
• Provide direction for CSRs and subcontractors to exceed customer expectations and meet SLAs.
• Promptly address customer complaints to ensure resolution and long-term relationships.
• Provide technical direction and review of equipment tasking, repair proposals, and replacements.
• Interview and vet new subcontractors.
• Monitor client territory coverage to meet SLAs.

Conocimientos

Multi-tasking

Independence

Interpersonal skills

Organizational skills

Communication (verbal)

Communication (written)

Microsoft Word

Excel

Educación

Bachelor's Degree

Herramientas

Microsoft Word

Excel

Descripción del empleo

Welcome! The Manager, Field Operations leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.

Key Responsibilities:

• Conduct strategic account review meetings with clients on total cost of ownership.
• Provide direction for CSR’s and sub-contractors to ensure we exceed customer expectations, meet contracted SLAs and commitments
• Promptly address customer complaints to assure resolution and maintain long-term relationships.
• Provide technical direction and review of equipment tasking, repair proposals, and recommendations for unit repair and replacement.
• Interview/vetting and selection of new subcontractors.
• Monitor client territory coverage to ensure there are enough subcontractor coverage to meet client Service Level Agreements.
• Manages and participates in Subcontractor business reviews to ensure Client/Engineering Excellence expectations are being met
• Work closely with clients/subcontractors & clients to ensure that we are meeting all performance standards and expectations, and are viewed as a strategic partner that understands their operating needs and requirements.
• Help prepare for and participate in customer meetings.
• Acquire a comprehensive understanding of the customer base and those customers’ requirements.
• Front line coverage when needed to help with assisting in client services and dispatching
• Work closely with National Operations Manager to ensure success of daily operations.
• Maintain accurate records of the condition of equipment and other systems in the facilities.
• Create a schedule of regular evaluation of the facilities.
• Manages vendor relationships including proposals.
• Assumes on-call rotation with other Division staff.
• Monitors and reviews all service call/PM activity daily, weekly, monthly
• Required travel approximately up to 10%.
• Other duties as assigned.

Qualifications:

• Minimum of 6 years as an HVAC experience.
• Ability to multi-task and prioritize work responsibilities.
• Ability to work independently and to instruct others.
• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.
• Must be proficient with computers – including but not limited to Microsoft Word and Excel.
• Must communicate effectively verbally and in writing with customers and service technicians.
• Strong communication and relationship building skills

What Do We Offer You as a Service Experts Employee?

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to participate in the application and hiring process. To request an accommodation please email [e-mail]

Minimum Experience: 6+ years Minimum Education: Bachelor's Degree

Service Experts is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Engineering Excellence. Engineering Excellence is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]

Company Home Hello, Future Team Members! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Our History Is Not Only About Our Past, But Our Future Founded in 1979, Engineering Excellence was built on a mission to deliver exceptional HVAC-R solutions and unmatched customer service to commercial clients across the United States. Over 40 years later, that mission remains at the heart of everything we do. We are proud to foster lasting partnerships with both national and local customers, as well as our trusted service providers. Today, we support over 16,000 sites across North America, offering a comprehensive range of services including Preventive Maintenance, Emergency HVAC Services, Unit Replacements, and more. As our customers grow, so do we. With continued consolidations Engineering Excellence expands our service areas and service offerings across the US. Each local office provides their expertise to our national customers and focuses on their local communities.