HVAC Manager, Field Operations

2220 Engineering Excellence National Account; San Antonio (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

PTO & holidays

Health insurance

401(k) with match

Life & disability insurance

Supplemental benefits

Training via Experts University

Career development

Job summary

2220 Engineering Excellence National Account seeks an experienced account manager for national HVAC client relationships. You will analyze spend trends, optimize repair and maintenance budgets, and review service provider quotes to maximize uptime and value for customers.

Key responsibilities include conducting strategy reviews, guiding CSRs and subcontractors to exceed SLAs, resolving issues promptly, and coordinating with clients to meet operating needs while maintaining strong long-term

Qualifications

• Minimum 5 years HVAC experience.
• Must communicate effectively in writing and verbally.
• Bachelor's degree required.

Responsibilities

• Conduct strategic account review meetings with clients on total cost of ownership.
• Provide direction for CSRs and subcontractors to exceed customer expectations.
• Address customer complaints promptly to maintain relationships.
• Oversee equipment tasking, repair proposals, and replacements.
• Vet and select new subcontractors.
• Ensure adequate subcontractor coverage to meet SLAs.
• Collaborate with clients and subcontractors to meet performance standards.

Skills

HVAC experience

Multi-tasking

Communication

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

Job description

Why You Should Join the Engineering Excellence Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.

What Do We Offer You as a Engineering Excellence Employee?

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Position Summary

Manages account relationship with National Account clients. Analyzes trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment. Review quotes from service providers to customers.

Key Responsibilities

• Conduct strategic account review meetings with clients on total cost of ownership.
• Provide direction for CSR’s and sub-contractors to ensure we exceed customer expectations, meet contracted SLAs and commitments.
• Promptly address customer complaints to assure resolution and maintain long‑term relationships.
• Provide technical direction and review of equipment tasking, repair proposals, and recommendations for unit repair and replacement.
• Interview/vetting and selection of new subcontractors.
• Monitor client territory coverage to ensure there are enough subcontractor coverage to meet client Service Level Agreements.
• Manages and participates in Subcontractor business reviews to ensure Client/Engineering Excellence expectations are being met.
• Work closely with clients/subcontractors & clients to ensure that we are meeting all performance standards and expectations, and are viewed as a strategic partner that understands their operating needs and requirements.
• Help prepare for and participate in customer meetings.
• Acquire a comprehensive understanding of the customer base and those customers’ requirements.
• Front line coverage when needed to help with assisting in client services and dispatching.
• Work closely with National Operations Manager to ensure success of daily operations.
• Maintain accurate records of the condition of equipment and other systems in the facilities.
• Create a schedule of regular evaluation of the facilities.
• Manages vendor relationships including proposals.
• Assumes on-call rotation with other Division staff.
• Monitors and reviews all service call/PM activity daily, weekly, monthly.

Qualifications

• Minimum of 5 years as an HVAC experience.
• Ability to multi-task and prioritize work responsibilities.
• Ability to work independently and to instruct others.
• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.
• Must be proficient with computers – including but not limited to Microsoft Word and Excel.
• Must communicate effectively verbally and in writing with customers and service technicians.
• Strong communication and relationship building skills.
• Minimum Experience: 6+ years
• Minimum Education: Bachelor's Degree

Required travel approximately up to 10%.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].

Company Home

Hello, Future Team Members! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.

Our History

Founded in 1979, Engineering Excellence was built on a mission to deliver exceptional HVAC-R solutions and unmatched customer service to commercial clients across the United States. Over 40 years later, that mission remains at the heart of everything we do. We are proud to foster lasting partnerships with both national and local customers, as well as our trusted service providers. Today, we support over 16,000 sites across North America, offering a comprehensive range of services including Preventive Maintenance, Emergency HVAC Services, Unit Replacements, and more. As our customers grow, so do we. With continued consolidations Engineering Excellence expands our service areas and service offerings across the US. Each local office provides their expertise to our national customers and focuses on their local communities.