Manager, Facility Innovation & Technical Insights

U.S. Tennis Association of New England (USTA New England); Orlando (FL); Hybrid; USD 65,000 - 75,000; Full time

Job summary

USTA New England seeks a highly analytical Technical Project Manager to lead Tennis Venue Services initiatives in a hybrid/Orlando setting. You will drive the technical review of court infrastructure projects, coordinate grant-related tasks, and report on KPIs while collaborating with engineers, park agencies, and vendors.

The role emphasizes technical oversight, documentation, and performance metrics, with duties spanning program management, pipeline governance, and cross‑functional

Qualifications

• 2–4 years of professional experience in technical project management.
• Proficient in Google Workspace including Docs, Sheets, Forms & Slides.
• Proficient in project management software and data analytics tools.
• Highly team-oriented, personable, responsive, independent, organized, proactive problem-solver.

Responsibilities

• Oversee TVS technical review pipeline and grant program tasks.
• Distribute technical tasks with proper documentation for review.
• Establish and report on TVS technical pipeline metrics.
• Manage Park Agency Tennis Assessment (PATA) program and coordinate with partners.

Skills

Technical project management

Analytical

Team-oriented

Proactive problem-solver

Tools

Google Workspace

PM software

Data analytics tools

Job description

Who We Are

We are Tennis!The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate.

The Role

The USTA’s Tennis Venue Services (TVS) team supports tennis facilities nationwide with grant funding and consultative services aimed at making tennis facilities a best‑in‑class destination.

In this role, you will:

• Join the TVS team in driving the strategy, knowledge, and innovation surrounding the development and improvement of tennis court infrastructure.
• Facilitate the peer review of construction documents for tennis court infrastructure projects, regularly report on key process milestones, and identify opportunities for workflow improvement.
• Coordinate the delivery of Park Agency Tennis Assessments for park and recreation agencies nationwide.

Responsibilities:

The new manager will be responsible for the following programs and priorities.

Tennis Venue Services Technical Projects

• Oversee the pipeline for the technical review of projects in the USTA’s TVS grant program.
• Manage the distribution of technical tasks, ensuring tasks are distributed efficiently and that each task includes the proper documentation for review.
• Establish and accurately report on key TVS technical pipeline metrics.
• Monitor projects for compliance with TVS grant criteria and track frequently occurring issues.
• Develop a national repository of technical standards and resources regarding the construction and maintenance of tennis facilities.

Park Agency Tennis Assessment Portfolio

• Manage the USTA Park Agency Tennis Assessment (PATA) program, a consultative service designed to help park agencies improve the delivery of tennis in their community.
• Collaborate with key partners to lead the administration of PATA within key park agencies.
• Establish and accurately report on key PATA metrics.

Additional Responsibilities

• Support research and development initiatives that invite innovation within tennis infrastructure.
• Stay abreast of standards, industry recommendations, and specifications for tennis court infrastructure.
• Work directly with relevant parties on any initiatives as assigned (i.e., engineers, designers, court contractors, vendors/manufacturers, facility owners/operators, parks professionals).

Note: This is a facilities and infrastructure role focused on the built environment (construction, materials, and technical design), not an Information Technology or Software Engineering position.

Who You Are

The new manager should be highly analytical, detail-oriented, self-motivated, and data-driven. They should have a strong technical foundation and a general understanding of the physical requirements of building tennis courts. Familiarity with public parks or municipalities is a plus, as is a working knowledge of tennis and organizations within the tennis ecosystem. More than anything, the person should be team-oriented and work well in a collaborative setting.

• 2–4 years of professional experience in technical project management, with demonstrated success organizing complex workflows, tracking multi‑step deliverables, and creating detailed project documentation.
• Proficient in Google Workspace, including Docs, Sheets, Forms & Slides
• Proficient in project management software and other data analytics programs as needed
• Highly team-oriented, personable, responsive, independent, organized, and a proactive problem-solver
• This position is designated as “hybrid/flex” in Orlando and may allow for both remote and on‑site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and two paid recesses.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $7,000 for tuition reimbursement per academic year.
• Mental and emotional wellness: Resources for overall well‑being, including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is $65,000 - $75,000.This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.