Manager, Facilities Operations & Maintenance

Federal Reserve Bank of New York; St. Louis (MO); On-site; USD 132,000 - 171,000; Full time

Benefits offered by this job

Medical insurance

Prescription

Dental insurance

Vision insurance

401k/Thrift Plan

Pension Plan

Paid Vacation/Sick Time and Holidays

Tuition Reimbursement

Parental Leave

Onsite Fitness Center

Job summary

The Federal Reserve Bank of St. Louis seeks a Manager, Facilities Operations & Maintenance to lead the Facilities Management O&M function across the district.

Responsibilities include overseeing building maintenance, plant engineering, housekeeping, lease management, and outsourced service provider oversight. Responsibilities extend to budget development, contract management, safety compliance, IWMS stewardship, and directing a team of managers and technicians.

Qualifications

• Bachelor’s degree required; Mechanical Engineering, Electrical Engineering, Operations/Business Management, or related degree is preferred.
• At least five years of experience in facilities operations, maintenance, or a closely related field.
• Strong budgeting processes and accounting practices; ability to operate within budget constraints.
• Demonstrated leadership skills with the ability to set a positive tone, gain respect, and coach staff.
• Excellent written and oral communication skills; interact with staff, peers, and management.
• Proficiency in PCs, email, MS Word, Excel; willingness to learn additional facilities applications.
• Experience with IWMS and data-driven operational improvement.
• Project management experience preferred; knowledge of building operating equipment is a plus.
• Certifications beneficial: CFM, OSHA training.
• Ability to work under minimal supervision and exercise independent judgment.
• Candidates with less experience may be considered at a lower job grade and salary.

Responsibilities

• Provide district-wide leadership for maintenance, engineering, painting, housekeeping, and environmental operations; ensure policies and procedures are followed.
• Manage contracts and agreements for janitorial, BMS, HVAC maintenance, landscaping, snow removal, window washing, pest control, and other services; monitor service quality.
• Meet regularly with district and system managers, department administrators, and key stakeholders to monitor customer satisfaction; develop action plans to address deficiencies.
• Develop, monitor, and prioritize the operating budget; assist with annual expense and capital planning and long‑term forecasting; manage the annual facilities expense budget.
• Create and monitor team and individual goals to support a customer‑service‑focused organization.
• Provide daily work direction; hire employees; conduct performance evaluations; evaluate contractor and vendor work.
• Promote a culture of “safety first” emphasizing awareness, discipline, and OSHA compliance.
• Manage the Integrated Workplace Management System (IWMS); ensure information is accurate and updated; use data insights to drive continuous improvement.
• Use IWMS to monitor workflow and quality; identify trends and implement system and process improvements.
• Ensure regular inspections of real estate; follow up on maintenance work performed; develop plans to quickly resolve issues; document all required work.
• Make independent operational decisions within delegated authority regarding equipment adjustments and resource allocation.

Skills

Leadership

Budgeting

Communication

Facilities management

Project management

OSHA

Data analysis

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electrical Engineering

Bachelor's degree in Operations/Business Management

Related degree

Tools

IWMS

BMS

Job description

Company Federal Reserve Bank of St. Louis. The Manager, Facilities Operations & Maintenance oversees the Facilities Management O&M function across the 8th District, including building maintenance, plant engineering, housekeeping, lease management, and outsourced service provider management. Reports to: AVP, Facilities Management. Leads: 3 Operations/Maintenance Assistant Managers (2 in St. Louis, 1 in Memphis), approximately 14 Technicians (indirect), and multiple outsourced service providers.

Responsibilities

• Provide district-wide leadership for maintenance, engineering, painting, housekeeping, and environmental operations; ensure policies and procedures are consistently followed.
• Manage contracts and agreements for janitorial, building management system (BMS), HVAC maintenance, landscaping, snow removal, window washing, pest control, and other services; review agreements for price and appropriateness; monitor service quality.
• Meet regularly with district and system managers, department administrators, and key stakeholders to monitor customer satisfaction; develop action plans to address areas of deficiency.
• Develop, monitor, and prioritize the operating budget; assist with annual expense and capital planning and long‑term forecasting; manage the annual facilities expense budget to ensure targets are met.
• Create and monitor team and individual goals to support a competitive, customer‑service‑focused organization.
• Provide daily work direction; hire employees; conduct performance evaluations; and evaluate contractor and vendor work.
• Promote a culture of “safety first” emphasizing awareness, discipline, and compliance with OSHA standards and other relevant guidelines.
• Manage the Integrated Workplace Management System (IWMS); ensure information is accurate and updated; use data insights to drive continuous improvement in site performance.
• Use IWMS to monitor workflow and quality; identify trends and implement system and process improvements.
• Ensure regular inspections of real estate; follow up on maintenance work performed; develop plans to quickly resolve issues, and ensure all regulatory required work is performed and documented.
• Make independent operational decisions within delegated authority regarding equipment adjustments, forecast updates, routine space maintenance, and allocation of resources needed to meet operating plans.

Qualifications

• Bachelor’s degree required; Mechanical Engineering, Electrical Engineering, Operations/Business Management, or related degree is preferred.
• At least five years of experience in facilities operations, maintenance, or a closely related field.
• Strong understanding of budgeting processes and accounting practices; ability to effectively operate within budget constraints.
• Demonstrated leadership skills with the ability to set a positive tone, gain respect, and coach staff to achieve high performance and engagement.
• Excellent written and oral communication skills; ability to interact effectively with staff, peers, and management; skilled in resolving conflict professionally.
• Proficiency in PCs, email, MS Word, Excel, and willingness to learn additional facilities‑related applications.
• Experience with IWMS and data‑driven operational improvement.
• Project management experience preferred; Technical knowledge of building operating equipment is a plus.
• Certifications beneficial: Certified Facility Manager (CFM), OSHA training.
• Ability to work under minimal supervision and exercise sound independent judgment.
• Candidates with less experience may be considered at a lower job grade and salary.

Employment Details

#LI-Onsite Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Work Shift First (United States of America) The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Total Rewards

Salary: $131,500 - $170,900 annual.

• Medical (4 options)
• Prescription
• Dental (3 options)
• Vision Insurance with no waiting period
• 401k/Thrift Plan with generous employer match
• Employer-funded Pension Plan
• Paid Vacation/Sick Time and Holidays
• Flexible Spending Accounts and Healthcare Spending Accounts
• Life Insurance and Long Term Disability Insurance
• Tuition Reimbursement (undergraduate and graduate)
• Parental Leave
• Free onsite 24/7 Fitness Center including training classes, and locker room / shower facilities
• Onsite Cafeteria and Coffee Shop
• Additional Convenience Benefits, Discounts and More…

At the Federal Reserve Bank of St. Louis, we are committed to a strong and resilient economy for all. We prioritize inclusion and strive to be a workplace where all employees can thrive. Learn more about Bank's culture.

The Federal Reserve Bank of St Louis is an Equal Opportunity Employer.