Manager, Expense Operations

University of Pennsylvania; United (PA); Sur place; USD 66 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health, Life, and Flexible Spending''-

Tuition benefits

Retirement plans

Flexible work hours

Penn Home Ownership Services

Adoption Assistance

Résumé du poste

University of Pennsylvania is seeking a Manager, Expense Operations & User Support in Philadelphia, PA. The role focuses on coordinating expense operations support and delivering high-quality end-user support for the expense management system (e.g., SAP Concur Expense).

The candidate will partner with employees, finance, and IT to ensure compliant, efficient expense processing and develop clear documentation and training resources.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Information Systems, or related field.
• Experience supporting an enterprise expense management system such as SAP Concur Expense.
• 3–5 years in expense operations, financial operations, accounting support, shared services, or customer support.
• Working knowledge of accounting principles including coding, reconciliations and controls.
• Strong analytical, organizational and problem-solving skills with attention to detail.
• Excellent customer service and written communication skills.

Responsabilités

• User Support & Issue Resolution
• Training & Documentation
• Operational Reporting & Monitoring
• Access Provisioning & Controls
• Accounting Support & Transaction Analysis (CorporateCard)
• Compliance & Process Support
• Cross-Functional Collaboration (Travel & Card)
• Collaboration & Continuous Improvement
• Other Duties as Assigned

Connaissances

Expense operations experience

Analytical skills

Communication skills

Policy interpretation

Formation

Bachelor's degree in Business/Finance/Accounting/Information Systems or related field

Outils

SAP Concur Expense

Microsoft Excel

Description du poste

Posted Job Title

Manager, Expense Operations & User Support

Job Profile Title

Coordinator C

Job Description Summary

The Expense Operations & User Support Manager is a key memberof the Travel & Expense Management team, responsible forcoordinating the support of expense operations and deliveringhigh-quality end-user support, with a primary focus on theorganization's expense management system (e.g., SAP ConcurExpense). This role partners closely with employees, finance teams,and system administrators to ensure accurate, compliant, andefficient expense processing. The position emphasizes user support,issue resolution, system administration support, and thedevelopment of clear, user-friendly documentation and trainingresources through the organization's knowledge management platform.The ideal candidate is highly detail-oriented, technicallyproficient in expense management systems, and skilled attranslating policies and procedures into practical guidance thatpromotes consistent, positive user experience.

Job Responsibilities

• User Support & Issue Resolution
• Training & Documentation
• Operational Reporting & Monitoring
• Access Provisioning & Controls
• Accounting Support & Transaction Analysis (CorporateCard)
• Compliance & Process Support
• Cross-Functional Collaboration (Travel & Card)
• Collaboration & Continuous Improvement
• Other Duties as Assigned

Qualifications

• Bachelor's degree in Business, Finance, Accounting, InformationSystems, or a related field, or an equivalent combination ofeducation and experience.
• Experience supporting an enterprise expense management system(such as SAP Concur Expense or similar platform).
• Three to five years of experience in expense operations,financial operations, accounting support, shared services, orcustomer support.
• Working knowledge of accounting principles, including expensecoding, reconciliations, and financial controls.
• Strong analytical, organizational, and problem-solving skillswith exceptional attention to detail.
• Excellent customer service, written communication, andinterpersonal skills.
• Ability to interpret and apply policies, procedures, andinternal controls.
• Proficiency with Microsoft Office, particularly Excel.

Preferred

• Experience supporting enterprise ERP or financial systems(e.g., SAP, Oracle, Workday, PeopleSoft, or similarplatforms).
• Experience administering or supporting SAP Concur Expense oranother enterprise expense management solution.
• Familiarity with customer relationship management (CRM),ticketing, or knowledge management systems.
• Understanding of Chart of Accounts structures, financial dataflows, and approval workflow processes.
• Experience supporting corporate card programs and expensereimbursement processes.
• Experience with audit support, internal controls, andcompliance initiatives.
• Experience using reporting, analytics, or business intelligencetools.
• Experience working in a large, decentralized, or matrixedorganization.

Job Location - City, State

Philadelphia, Pennsylvania

About the Division of Finance

The Division of Finance is responsible for the centralized financefunctions of the University. Its departments are essential toPenn's financial management and ensure that financial resources areexpertly stewarded, that financial policies are clear andconsistently applied, and that faculty, staff, and students haveaccess to funding needed to support their enrollment or performtheir work.

• Comptroller's Office
• Finance & Treasury
• Financial Systems and Training
• Global Support Services
• Procurement Services
• Office of Research Services
• Office of Risk Management & Insurance
• Student Registration and Financial Services

To learn more, visit https://finance.upenn.edu/

Department / School

Division of Finance

Pay Range

$65,628.00 - $80,000.00 Annual Rate

Salary offers are made based on the candidate's qualifications,experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer.Candidates are considered for employment without regard to race,color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenshipstatus, age, disability, veteran status or any class protectedunder applicable federal, state or local law.

Special Requirements

Background checks may be required after a conditional job offer ismade. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Pennoffers comprehensive medical, prescription, behavioral health,dental, vision, and life insurance benefits to protect you and yourfamily's health and welfare. You can also use flexible spendingaccounts to pay for eligible health care and dependent careexpenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuitionbenefits. You, your spouse, and your dependent children can gettuition assistance here at Penn. Your dependent children are alsoeligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans tohelp you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investmentoptions through TIAA and Vanguard.
• Time Away from Work: Penn provides you with asubstantial amount of time away from work during the course of theyear. This allows you to relax, take vacations, attend to personalaffairs, recover from illness or injury, spend time withfamily-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with GenworthFinancial, Penn offers faculty and staff (and your eligible familymembers) long-term care insurance to help you cover some of thecosts of long-term care services received at home, in the communityor in a nursing facility. If you apply when you're newly hired, youwon't have to provide proof of good health or be subject tounderwriting requirements. Eligible family members must alwaysprovide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed tosupporting our faculty and staff as they balance the competingdemands of work and personal life. That's why we offer a widevariety of programs and resources to help you care for your health,your family, and your work-life balance.
• Professional and Personal Development: Penn provides anarray of resources to help you advance yourself personally andprofessionally.
• University Resources: As a member of the Penn community,you have access to a wide range of University resources as well ascultural and recreational activities. Take advantage of theUniversity's libraries and athletic facilities, or visit ourarboretum and art galleries. There's always something going on atPenn, whether it's a new exhibit at the Penn Museum, the latestmusic or theater presentation at the Annenberg Center, or the PennRelays at Franklin Field to name just a few examples. As a memberof the Penn community, you're right in the middle of theexcitement-and you and your family can enjoy many of theseactivities for free.
• Discounts and Special Services: From arts andentertainment to transportation and mortgages, you'll find greatdeals for University faculty and staff. Not only do Penn arts andcultural centers and museums offer free and discounted admissionand memberships to faculty and staff. You can also enjoysubstantial savings on other goods and services such as new carsfrom Ford and General Motors, cellular phone service plans, movietickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offercreative approaches for completing work while promoting balancebetween work and personal commitments. These approaches involve useof non-traditional work hours, locations, and/or jobstructures.
• Penn Home Ownership Services: Penn offers a forgivableloan for eligible employees interested in buying a home orcurrently residing in West Philadelphia, which can be used forclosing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligibleemployees on qualified expenses in connection with the legaladoption of an eligible child, such as travel or court fees, for upto two adoptions in your household.

To learn more, please visit https://www.hr.upenn.edu/PennHR/benefits-pay