MANAGER, EPIC BILLING APPLICATIONS- INSTALL

OCHIN; Myrtle Point (OR); Remote; USD 80,000 - 100,000; Full time

Job summary

A nonprofit health organization in Oregon seeks a Manager for the Operations department to oversee EHR Install teams. Responsibilities include managing projects, leading teams, and ensuring delivery on strategic goals. The ideal candidate has strong leadership skills and experience in process improvement. This role offers a generous compensation package and the opportunity for professional advancement.

Benefits

Generous compensation package

Support for work-life balance

Opportunity for professional advancement

Qualifications

• 5+ years of experience in management or related fields.
• Demonstrated ability to lead teams and manage projects.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide leadership and management of EHR Install analyst teams.
• Identify opportunities for process improvement.
• Manage multiple staff members through their employment lifecycle.

Skills

Leadership

Project management

Process improvement

Communication

Resource management

Education

Bachelor's degree in a relevant field

Job description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Manager role within the Operations department is responsible for executing strategic goals for projects to align people, processes, and values so they support and further the organization’s mission. The role is responsible for the overall Operational Excellence and Business Solutions portfolio and program, providing leadership, coordination and management of the applicable functions. This role supervises the team that provides support functions, as well as provides leadership in carrying out organizational strategy. Working with related executives, directors, and managers, the manager develops actionable prioritized plans and empowers team members to reach the organization’s strategic goals; leading and scoping projects, improving processes, and managing resources and methods to reach those objectives. The manager is also responsible for identifying, driving, and operationalizing improvements into the culture of OCHIN in order to achieve high-quality, measurable, and sustainable results that support OCHIN’s strategic goals and objectives.

The Manager, EHR Install leads both the Billing PB and HB application analyst teams responsible for the installation of the Epic platform within the OCHIN collaborative. This work entails managing analyst staff and their respective deliverables, as well as related issues and risks. They are responsible for ensuring SLA compliance, high quality deliverables, and timely member stabilization following installation. This manager will continually assess and make improvements to the system and to the processes to improve efficiency while judiciously managing the resources of OCHIN and our Members (Service Areas) to continually improve the quality of processes, the information system, and outcomes to our members.

Essential Duties

• Providing leadership, coordination and management of processes and functions for EHR Install Analyst teams.
• Identifying potential opportunities for process and quality improvement within OCHIN.
• Continue to improve both maintenance & install process with both legacy and new members.?
• Manage the Installation Analyst Team and improve overall deployment to members through coordination with other leaders, project managers and staff, ensuring that all sides of installation are aligned and providing the best service.
• Ensuring that team processes are represented on the OCHIN System Map
• Maintaining and reinforcing communication and linkages between the EHR Install Analyst team and other relevant OCHIN Departments
• Work with team supervisors to resource and allocate staff for special projects and go-live support
• Reviewing ticket metrics and ensure team is delivering on SLAs and staying current with assignments.
• Ability to bridge Epic build concepts with user workflows and operational practices, as needed, to support installation design and stabilization
• Manage multiple staff members of various levels (e.g., supervisors, technical staff, professional staff, support staff) through their employment lifecycle, including their recruitment, training and development, and rewards and recognition, and performance coaching and management. Provide coaching and support continuous learning for staff on topics relevant to their job.
• Manage and coordinate team objectives, resourcing, tasks and projects, organizing the team’s tasks and projects and tracking productivity and schedules to measure against set goals and initiatives.
• Ensure that goals are aligned with OCHIN strategic direction and that projects and project tactics align with organizational goals.
• Ensure staff are adhering to standards, including corporate policies, team standard operating procedures and service level agreements with our members, with a clear process for consistent delivery of status reporting for project progression.
• Proactively analyze portfolio for risks and issues and recommend prevention and mitigation steps. Ensure that project deadlines are met, and that escalation process is followed when deadlines are at risk.
• Design, maintain, and optimize team standard operating procedures, templates, and tools.
• Build and maintain strong relationships with members and staff at all levels of the organization; negotiate difficult conversations to a desired end while maintaining trust and respect.
• Partner with leaders across the organization to optimize work, projects, and programs for overall organizational success.
• Attend regular committee meetings to drive systems thinking and operational excellence throughout OCHIN’s business.
• Safeguard intellectual property and confidentiality, including but not limited to implementing disaster recovery and back-up procedures where applicable.
• Other duties as assigned