Manager, Enterprise Implementation - Core

Samsara; Oregon; Híbrido; USD 109.000 - 166.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-friendly

Professional development stipend

Health insurance

Parental leave

Descripción de la vacante

Samsara is seeking a Senior Enterprise Services Manager to lead high-touch, multi-stakeholder deployments and guide large customer engagements across industries. You will own executive relationships, drive renewal opportunities, and partner with Sales, Solutions Engineering, Support, and Customer Success to ensure successful platform adoption.

You will mentor consultants through complex implementations, drive process improvements, and uphold Samsara’s customer-focused culture while managing a

Formación

• 4+ years of experience managing a services team, including supporting complex, multi-stakeholder enterprise deployments.
• Experience implementing Enterprise (medium/high touch) accounts or account management programs; SaaS and/or IoT/hardware implementation experience preferred.
• Strong work ethic, prioritization, and high emotional intelligence in a demanding role with high internal visibility.
• Experience managing escalations and executive stakeholder relationships on complex, high-value accounts.
• Experience with a customer success CRM such as Gainsight and/or PSA tools.
• Solutions-oriented with strong problem solving skills.
• Comfort in a fast-paced, change-heavy environment.
• Bias for action, big thinking, high standards.
• Project/program management experience (PMP or similar) a plus.
• Bachelor’s degree from a 4-year institution

Responsabilidades

• Manage team performance across enterprise services engagements.
• Deliver results across team KPIs and org-level OKRs.
• Own executive-level stakeholder relationships and lead escalation resolution for at-risk accounts.
• Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success for seamless handoffs and renewals.
• Coach consultants through complex multi-site technical implementations, including hardware deployment logistics and system/API integrations.
• Identify and implement process improvements for efficiency and automation.
• Lead by example and drive hands-on involvement.
• Champion Samsara’s cultural principles as we scale globally and across offices.
• Hire, develop and lead an inclusive, high-performing team.

Conocimientos

Team leadership

Stakeholder management

Project management

Prioritization

Emotional intelligence

Educación

Bachelor’s degree from a 4-year institution

Herramientas

Gainsight

PSA tools

Descripción del empleo

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role

Samsara’s Enterprise Services team uses a high touch engagement methodology to guide our largest customer segment, ensuring they adopt Samsara and continuously gain business value from our products. We use data and automation to ensure all customers receive a high level of service and onboard to our platform successfully.

In this role, you will

• Manage team performance


• Deliver results across team KPIs and org level OKRs


• Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts


• Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs, and protect renewal and expansion opportunities on these accounts


• Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations


• Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation


• Lead from the front with a willingness to get hands dirty


• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices


• Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role

• 4+ years of experience managing as services team, including experience supporting complex, multi-stakeholder enterprise deployments


• Experience implementing Enterprise (medium/high touch) accounts or account management programs. SaaS and/or IoT/hardware implementation experience preferred.


• This is a demanding position with high internal visibility that requires strong work ethic, prioritization, and high emotional intelligence


• Experience managing escalations and executive stakeholder relationships on complex, high-value accounts


• Experience with a customer success CRM such as Gainsight and/or PSA tool


• Solutions-oriented with strong problem solving skills


• Comfort in a fast-paced, change-heavy environment


• Strong bias for action, the ability to think big, with insistence on high standards


• Project/program management experience (PMP or similar) a plus


• Bachelor’s degree from a 4-year institution

Annual Base Salary

$109,480—$165,600 USD. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long‑term success: a flexible, employee‑led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in‑person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on‑site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process. Please see Samsara’s Candidate Privacy Notice for more information.