Manager, Enterprise Change & Communications - Hybrid Chicago, IL

CDW; Chicago (IL); Hybrid; USD 103,000 - 155,000; Full time

Job summary

A leading company is seeking a Manager for Enterprise Change & Communications in Chicago. This role involves planning and delivering strategic communications to support transformational change. Responsibilities include executing change management initiatives, stakeholder engagement, and developing training materials. The ideal candidate will have a Bachelor’s degree and significant experience in change management and communications.

Qualifications

• 5+ years’ experience in change management, communications, consulting, or strategy.
• Experience with governance, planning, analytics, data visualization, and reporting.

Responsibilities

• Execute on the Change Management roadmap to support strategic initiatives.
• Develop change communication plans in collaboration with leaders.
• Create dashboards for reporting change project metrics to leadership.

Skills

Change Management

Communication

Strategic Thinking

Stakeholder Management

Education

Bachelor’s degree

Tools

Microsoft Office

Salesforce CRM

Power BI

Job description

Manager, Enterprise Change & Communications - Hybrid Chicago, IL

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Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. We’re coworkers, not just employees, who believe in supporting each other and our customers. We forge our path forward with commitment, sharing our story and making an impact at CDW.

Job Summary

As a Manager, Enterprise Change & Communications, you will be responsible for planning, developing, and delivering strategic communications to support transformational change aligned with CDW’s business priorities. You will work closely with the Director, Enterprise Transformation Change & Communications, and various teams to ensure the organization achieves its transformation objectives. This role involves building strategic change communication plans, developing best practices, and scaling impact.

What You’ll Do

• Execute on the Change Management roadmap to support strategic initiatives, including impact assessment, training, communications, and stakeholder engagement.
• Implement practical and standardized change management practices using CDW’s tools and approaches to promote efficiency.

Governance, Planning, Analytics, Reporting

• Establish intake processes for project scoping within the Enterprise Change Office.
• Scale and communicate change management methods, tools, and templates across the organization.
• Create dashboards for reporting change project metrics to leadership.
• Visualize data related to adoption and proficiency.
• Support reporting of change outcomes and metrics to stakeholders.

Stakeholder Impacts

• Assess change success and adoption quantitatively, gathering feedback to improve activities.
• Conduct impact and stakeholder analyses for change initiatives.
• Host meetings with stakeholders to manage information and update presentations.

Communications

• Host monthly change meetings, set agendas, and prepare materials.
• Develop change communication plans in collaboration with leaders to achieve business outcomes.
• Create multi-channel communications to help coworkers understand company strategy and their roles.
• Simplify complex concepts into clear, relevant information for all organizational levels.
• Partner with HR, Marketing, and other teams to leverage various communication channels.
• Coach leaders on their communication approaches.
• Build stakeholder management plans for targeted messaging.

Training

• Develop persona-based instructor-led training materials, including screenshots and system demonstrations.
• Conduct Train-the-Trainer sessions and refreshers aligned with system releases.
• Coordinate system demonstrations with SMEs and change networks.

What We Expect Of You

• Bachelor’s degree and 5+ years’ experience in change management, communications, consulting, or strategy.
• Experience with governance, planning, analytics, data visualization, reporting, stakeholder management, and impact assessment.
• Strong communication skills, strategic thinking, and adaptability.
• Proficiency in Microsoft Office, project management tools, Salesforce CRM, Power BI, and familiarity with GenAI tools is a plus.
• Experience in the technology industry is also a plus.

Pay range: $103,000 - $154,200 depending on experience and skill set. Annual bonus target of 10%. Benefits info at https://cdw.benefit-info.com/. Salary may vary by location.

We make technology work so people can do great things.

CDW is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.