Manager, Engineering, Managed Services – AIX, Unix & Linux

Ladders; United States; Remote; USD 127,000 - 177,000; Full time

Benefits offered by this job

Health and wellness

401(k) with company match

Professional development

Flexible work arrangements

Paid time off

Employee discounts

Career advancement

Job summary

Ladders is seeking a Manager, Engineering, Managed Services – AIX, Unix & Linux, to lead a technical team within a remote, US-based model. The role emphasizes optimizing service delivery, customer satisfaction, and financial outcomes in a fast-moving tech services environment.

The ideal candidate brings consulting leadership, strong ITIL, and operational management capabilities, with proven ability to balance priorities and drive continuous improvement across AIX, Unix, and Linux environments.

Qualifications

• Bachelor’s degree required with 5+ years in IT services or 9 years in consulting/IT services delivery.
• Experience leading consulting teams in managed services or similar environments.
• Solid ITIL framework knowledge and process management capabilities.

Responsibilities

• Lead a managed services engineering team to meet financial and operational targets.
• Ensure customer satisfaction by understanding client environments and needs.
• Manage workload and prioritize resources effectively.
• Oversee the development and performance of operational processes.
• Cultivate relationships with customers and key partners.
• Implement continuous service improvement using key metrics.
• Communicate regularly with staff and customers to manage expectations.

Skills

Consulting leadership

ITIL

AIX

Unix

Linux

Communication skills

Customer relationships

Education

Bachelor’s degree

Tools

IBM products

Cisco products

Microsoft products

HP products

Dell products

Job description

For our client, we are seeking a Manager, Engineering, Managed Services – AIX, Unix & Linux to join the team of a leader in the Information Technology space.

This role will lead a technical engineering team within a managed services environment, with responsibility for operational performance, customer satisfaction, and financial outcomes.

The position will focus on optimizing service delivery across AIX, Unix, and Linux environments while partnering closely with customers and internal stakeholders to drive process discipline and continuous improvement.

The ideal candidate will bring consulting leadership experience, strong ITIL and operational management capabilities, and the ability to balance multiple priorities in a fast-moving technology services setting.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $126,500 – $177,100 annually

Our client is an equal opportunity employer.

Responsibilities

• Lead a managed services engineering team to meet financial and operational targets
• Ensure customer satisfaction by understanding client environments and needs
• Manage workload and prioritize resources effectively
• Oversee the development and performance of operational processes
• Cultivate relationships with customers and key partners
• Implement continuous service improvement using key metrics
• Communicate regularly with staff and customers to manage expectations

Qualifications

• Bachelor’s degree and 5 years of relevant experience, or 9 years of related consulting or IT services delivery experience
• Previous consulting leadership experience required
• Experience in ITIL and process management
• Proficiency in managing AIX, Linux, and Unix environments
• Strong oral and written communication skills
• Ability to balance multiple priorities and adapt to changing business needs
• Experience with IBM, Cisco, Microsoft, HP, or Dell products and services

Benefits

• Comprehensive health and wellness programs
• Retirement savings plan with company match
• Professional development and training opportunities
• Flexible work arrangements
• Generous paid time off and holidays
• Employee discounts and perks
• Opportunities for career advancement