Manager, Education

SeaWorld Entertainment; Orlando (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Join SeaWorld Entertainment as the Manager of Education, where you will shape the strategy and direction of the Education Department, leading both educational programs and park experiences. This role emphasizes leadership, innovation, and collaboration to enhance guest experiences and community engagement while managing diverse staff and budgets.

Benefits

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Employee Assistance Program

Qualifications

• Minimum of five years leadership experience.
• Experience in a customer service environment.
• Demonstrated success in leading teams.

Responsibilities

• Lead and manage educational programs and revenue experiences.
• Develop and manage budgets effectively.
• Engage with community organizations and enhance brand awareness.

Skills

Leadership

Communication

Customer Service

Team Management

Innovation

Education

Bachelor's degree in sciences, education or related field

Advanced degree preferred

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:
The Manager, Education is responsible for setting and executing strategy for operations, leadership, and budget management for two distinct divisions of the Education Department: Education Programs (Field Trips, Outreaches, Sleepovers, Summer Camps) and Park Experiences (VIP Tours, Public Tours, Interpreters, In-Park Events). In this role, you will also:

• Provide leadership, innovation and vision to staff including a team of supervisors and a large-scale operation for educational programs, in-park revenue experiences, camps, sleepovers, field trips, and outreaches.
• Innovation Management: Be a thought leader and an agent of change. Lead an ongoing creative process which constantly expands and transforms our zoological programming, making it more relevant to perpetually changing audiences.
• Collaboration: Partner with Zoological and other functional leaders to work closely with Marketing and Communications Park Operation to create strategies to best promote and sell and execute park programs.
• Interpretation of animals to guests in park: Includes development of messaging consistent with trends in education and conservation, reimagining presentations, approving interpretative graphics and other methods to increase guest awareness and interest in animals.
• Park revenue experiences: Includes finding efficiencies, promoting incredible guest service and innovating new experiences based on customer demand. In collaboration with Marketing and Communications, create innovative strategies to promote and sell revenue-generating zoological programs.
• Elevate VIP experiences to drive additional revenue for the central Florida market.
• Community Engagement: Accountable for enhancing the brand and success of the company by engaging and messaging to external bodies such as education organization, and community organizations.
• Lead and develop diverse staff to improve their capabilities and expertise. Set a tone of inspiration, harness passion of team to fuel engagement, innovation, and forward thinking. Ensure solid composition of team and development of strong leaders.
• Work in collaboration with the entire Zoological Salaried Leadership Team to achieve department and park goals in a timely manner.
• Develop and manage revenue and expense budgets and participate in financial reporting.
• Partner with other SeaWorld parks to ensure consistency and standardization across programs, operations and efforts.
• Planning and communication within department and inter-departmentally, reinforcing positive relationships. Interface with other departments and park projects. Represent and embody Zoological Department internally and externally.
• Implement company-wide short and long-term goals and strategies as designated.
• Responsible for budget administration including operating expense, labor expense, and revenue.
• Responsible for high-volume guest interaction, including resolution of issues which may arise.
• Responsible for ensuring safe work practices at all times.
• Ensure adherence to highest standards in all areas of responsibility.
• Perform other miscellaneous duties as required.

What it takes to succeed:

• Bachelor's degree in sciences, education or related field required.
• Minimum of five years leadership of people/ teams.
• Minimum of two years direct budget management experience.
• Minimum of five years experience in a customer service environment.
• Demonstrated success leading teams, and leading other leaders.
• Sophisticated verbal and written communication skills. Strong public speaker, with ability to readily adjust to audience.
• Experience in zoological setting, with basic understanding of zoological operations.
• Experience with management and administration of complex budgets.
• Ability to manage multiple competing priorities in a high-pace environment.
• Demonstrated strong understanding of educational principles and instructional design.
• Skilled in customer/ guest interaction, including resolution of problems.
• Experience in theme park, entertainment, or hospitality related industries.
• Advanced degree preferred.

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.