Manager, E-Commerce Network

Americold Logistics, LLC.; Atlanta (GA); On-site; USD 116,000 - 126,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) with Company Match

Paid Time Off

Career Development

Job summary

Americold is seeking a skilled supervisor to oversee product movement and customer service across five sites, ensuring policy compliance and efficient operations in our Atlanta-area facilities. You will manage KPIs, resolve daily issues, lead training for new sites, and collaborate with IT and business development on pricing and onboarding.

Minimum five years supervisory experience and a relevant degree preferred.

Qualifications

• Minimum 5 years of supervisory experience.
• Associate's Degree preferred.
• Proficient in Microsoft Office including Word and Excel.
• Proficient with Warehouse Management Systems (WMS).
• Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals.

Responsibilities

• Direct and evaluate product movement and customer service activities across multiple sites ensuring adherence to policies and regulations.
• Manage and monitor network-wide key performance indicators and service standards to optimize operational performance.
• Address and resolve daily customer issues escalated by sites or customers and maintain regular communication with site leadership.
• Oversee order volume, capacity, inventory, and supplies to ensure efficient order fulfillment and customer satisfaction.
• Prepare and lead weekly meetings with site managers and customers and submit required reports in a timely manner.
• Lead training initiatives for staff during new site launches and provide onsite support for customer service issues and new initiatives including travel as needed.
• Collaborate with business development and IT teams for pricing new opportunities and onboarding new customers.

Skills

Supervisory experience

Microsoft Office

WMS proficiency

Regulatory understanding

Communication skills

Education

Associate's Degree preferred

Tools

WMS software

Microsoft Excel

MS Word / Office Suite

Job description

Join the Cold Chain That Feeds the World.

For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics.

Our mission is to help our customers feed the world - and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

What You’ll Do

You will oversee and coordinate product movement and customer service across five sites ensuring compliance with organizational policies and applicable laws. The role involves managing network-wide key performance indicators, resolving customer issues, supporting site operations, and leading training and new site launches with occasional travel required.

Essential Functions

• Direct and evaluate product movement and customer service activities across multiple sites ensuring adherence to policies and regulations.
• Manage and monitor network-wide key performance indicators and service standards to optimize operational performance.
• Address and resolve daily customer issues escalated by sites or customers and maintain regular communication with site leadership.
• Oversee order volume, capacity, inventory, and supplies to ensure efficient order fulfillment and customer satisfaction.
• Prepare and lead weekly meetings with site managers and customers and submit required reports in a timely manner.
• Lead training initiatives for staff during new site launches and provide onsite support for customer service issues and new initiatives including travel as needed.
• Collaborate with business development and IT teams for pricing new opportunities and onboarding new customers.
• Other essential duties may be applicable and assigned as necessary.

What Experience And Education You Need

• Minimum 5 years of supervisory experience required.
• Associate's Degree preferred.
• Proficient in Microsoft Office including Word and Excel.
• Proficient with Warehouse Management Systems (WMS).
• Ability to interpret human resources regulations, safety rules, operating and maintenance instructions, and procedures manuals.

What Could Set You Apart

• Ability to manage supervisors and employees effectively.
• Ability to work efficiently in a fast-paced, deadline-oriented environment.
• Effective verbal and written communication.
• Ability to manage multiple tasks efficiently.
• Ability to negotiate, instruct, persuade, and reason with others.
• Attention to detail in all work activities.
• Ability to mentor and support the development of subordinate employees.
• Willingness to pursue professional growth and accept management development suggestions.

Physical Requirements

• Able to work in spaces with 55 inches (1.4 meters) of headroom.
• Able to tolerate working environment with inside controlled temperatures varying from 32 degrees Fahrenheit (0 degrees Celsius) to minus 45 (-45) degrees Fahrenheit (-43 degrees Celsius), as well as outside ambient temperatures (including heat, cold and precipitation).
• Able to climb ladders or step ladders.
• Able to tolerate heights up to 30 ft. (9 meters) and be able to access elevated products from inside safety cage.
• Able to wear personal protective equipment required for working at heights and in cold temperatures.
• Able to stand and/or walk continuously or frequently over an 8-10-12 hour shift. Occasionally required to stoop, kneel, crouch, or crawl.
• Able to frequently step up/on or step down/off to mount and dismount material handling equipment.
• Able to perform fine articulation movements with fingers/hands and/or feet to operate equipment.
• Depending on specific role, must be able to lift boxes of varying weights up 80 lbs. (36 kg) and carry product a distance of up 6 ft. (2 meters) without mechanical assistance.
• Able to meet specific vision abilities required by this job, including close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Able to hear and speak in order to comprehend, respond to, and provide instructions and safety warnings, as well as able to read and understand packaging, shipping documents, and safety guidelines.

The Company's Good‑faith and reasonable estimate of the range of possible compensation at the time of posting is min $115,500 $125,500 Per Year. Rate may vary based on work location

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AA M/F/D/V.

What We Offer

At Americold, we believe in taking care of our people. We offer benefits designed to support your health, financial well-being, and future. Our associates know what’s in it for them - opportunity, purpose and a values-driven culture. When you join Americold, you become part of a mission to help our customers feed the world.

U.S. Only: Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD coverage, 401(k) with Company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the particular position and whether it is covered by a collective bargaining agreement (CBA).

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