Manager, Digital Workplace Engineering - ITSDS

World Bank Group; Washington (District of Columbia); Remote; USD 200,000 - 250,000; Full time

Job summary

An international financial institution in Washington, DC is seeking an experienced leader to manage engineering for productivity and collaboration platforms including Microsoft 365 and SharePoint. This role requires extensive experience in IT leadership and a Master's degree. The candidate will be responsible for team development and ensuring platform reliability and security. Diversity is encouraged in applying.

Qualifications

• Master's degree and 12 years of experience in a global IT organization.
• 10 years of people leadership experience in a large organization.
• Strong grounding in security, privacy, and compliance.

Responsibilities

• Lead engineering for productivity and collaboration platforms.
• Recruit and manage a multicultural, distributed team.
• Operate and evolve core collaboration services.

Skills

Leadership

Collaboration

Security management

Agile methodologies

Cloud services

Education

Master's degree

Tools

Microsoft 365

SharePoint

Power Platform

Job description

Working at the World Bank Group provides a unique opportunity to help client countries solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending poverty on a livable planet.

With 189 member countries and more than 120 offices worldwide, the World Bank Group works with public and private partners, invests in groundbreaking projects and uses data, research, and technology to develop solutions to pressing global, regional and local challenges. For more information, please visit http://www.worldbank.org

The organization has undertaken an ambitious exercise to revise its mandate, products and structure to adjust to the multiple, intertwined crises affecting the world today, in the move to becoming a better Bank.

Business Unit Overview — ITS

The mission of the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. Their vision is to harness information and technology for a world free of poverty on a livable planet.

Business Unit Overview — ITSDS (Digital Workplace Engineering)

ITSDS engineers and operates the Bank’s digital workplace platforms end-to-end: Microsoft 365 services (Exchange/Outlook, Teams, OneDrive, compliance), Desktop Engineering (OS image lifecycle, endpoint security baselines, Intune/ConfigMgr, device telemetry), Meetings & Rooms engineering (Microsoft Teams Rooms standards and diagnostics), SharePoint & Power Platform governance (information architecture, DLP policies, Center of Excellence), and Remote Access & VDI (VPN/SASE).

Operating Environment (Scale & Footprint)

• Global footprint: ~150 offices; engineering and operations across DC, Sofia, and Chennai
• Devices & collaboration at scale: ~35,000 managed Windows devices; ~40,000 Microsoft 365 licenses; tens of thousands of SharePoint sites
• Meetings & voice: Teams/Rooms for meetings; enterprise telephony on Webex; institution-wide remote access and VDI where needed

Position Overview

Lead engineering for the Bank’s productivity and collaboration platforms—Microsoft 365 (Exchange, Teams, OneDrive), meeting platforms and rooms, and SharePoint/Power Platform—with clear accountability for reliability, security, and total cost of ownership.

Duties & Responsibilities

• Lead within inclusion and executive presence
• Recruit, develop, and manage performance of a multicultural, geographically distributed team
• Collaboration & Meetings — Operate and evolve core collaboration services and the modern meeting experience
• AI Assistants — Scale MS Copilot capabilities responsibly and effectively
• Endpoints (Desktops) — Provide a secure, reliable, and efficient desktop environment
• Document Sharing (MS SharePoint) & No-Code/Low Code (MS Power Platform)
• Remote Access & VDI — Ensure secure, performant access from anywhere
• DEX telemetry & Self-Service — Use telemetry and automation to improve experience at scale
• Product Adoption — Continuously drive product adoption for all relevant products
• Reliability, Security & Compliance — Maintain experience-level agreements (XLAs) for device health, app performance, meeting quality, VDI stability, and self-service completion
• Partnerships & Governance — With ITSPR, ITSR1/2/3, and Security & Architecture

Selection Criteria

• Master’s degree and postgraduate coursework with at least 12 years of experience in a global IT organization, or equivalent combination of education and experience
• At least 10 years of people leadership experience in a large, global organization
• At least 10 years of experience leading engineering functions in an IT organization at an enterprise level
• Strong grounding in security, privacy, and compliance for enterprise collaboration
• Experience with Copilot enablement and governance; SharePoint Online permissions and Power Platform fundamentals
• SAFe and Agile experience. SAFe Certification required
• Experience in Cloud, AI and relevant certifications are preferred

The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply.