Manager, Digital & Third-Party Delivery – Grocery Retail

Eataly North America; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and cuisine

Job summary

Eataly North America seeks a Manager for Digital & Third-Party Delivery in Grocery Retail to lead delivery strategies and enhance customer experience.

The role involves managing partnerships with grocery platforms like Instacart and analyzing fulfillment performance to optimize operations.

A bachelor's degree in a relevant field and 2+ years of experience in e-commerce grocery are required. Benefits include 401K matching and paid time off.

Qualifications

• 2+ years in e-commerce grocery, CPG merchandising, retail operations, or marketplace management.
• Strong expertise with grocery marketplace portals.
• Ability to manage large-scale CPG product catalogs.

Responsibilities

• Lead strategic catalog management and fulfillment workflows.
• Own relationships with grocery marketplace partners.
• Oversee stock availability and product mapping.
• Establish SOPs for in-store picking and fulfillment.
• Analyze grocery performance analytics for improvement.
• Conduct store visits and train associates.

Skills

E-commerce grocery experience

Retail operations

Marketplace management

Catalog management

Process mindset

Education

Bachelor's degree in Retail Management

Tools

Instacart

DoorDash

Uber Grocery

Inventory/Order Management Systems

Job description

Manager, Digital & Third-Party Delivery - Grocery Retail

• Full-time

Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team's product knowledge

The Manager, Digital & Third-Party Delivery - Grocery Retail leads the strategic catalog management, fulfillment workflows, and marketplace operations for Eataly's high-volume retail, packaged goods, and grocery delivery channels. Reporting to the Senior Manager, Digital Delivery, you will own the end-to-end customer experience and profitability across e-commerce retail partners (Instacart, DoorDash Grocery, Uber Eats Grocery) and direct retail channels.

You will partner closely with retail store managers, category managers, and marketplace partners to maintain high item availability, cut out-of-stock rates, and streamline in-store picking routines.

What You'll Do

• Grocery Platform Partnerships: Own relationships and day-to-day campaign execution with grocery marketplace partners (Instacart, DoorDash Grocery, Uber Eats Grocery).
• Catalog & Inventory Health: Oversee thousands of CPG and fresh produce SKUs, ensuring accurate real-time store stock availability, correct product mapping, UPC integrity, and price parity across platforms.
• Store Picking & Fulfillment: Establish standard operating procedures (SOPs) for in-store picking, packing, temperature-controlled staging, substitutions, and driver handoffs.
• Commercial Growth & Merchandising: Work with Category Managers to feature seasonal Italian specialties, holiday items, and grocery bundles on marketplace channels to drive Average Order Value (AOV).
• Grocery Performance Analytics: Analyze order accuracy, item substitution rates, out-of-stock (OOS) rates, fulfillment speed, and customer refund claims to improve store execution.
• Field Execution & Training: Conduct store visits and train retail associates and shoppers on picking efficiency, substitution protocols, and order staging procedures.

What We’re Looking For

• Experience: 2+ years in e-commerce grocery, CPG merchandising, retail operations, or marketplace management within grocery, specialty retail, or CPG delivery.
• Platform Knowledge: Strong expertise with Instacart, DoorDash/Uber Grocery portals, and retail Inventory/Order Management Systems (OMS).
• Catalog Management: Demonstrated ability to manage large-scale CPG product catalogs, UPC data, and real-time inventory feeds.
• Process Mindset: Strong understanding of store layout logistics, grocery picking workflows, and cold-chain staging.
• Education: Bachelor's degree in Retail Management, Supply Chain, Business, or related experience.

Key Requirements

• Ability to work in a hybrid office environment with regular visits to retail store floors.
• Travel up to 15% to Eataly store locations.

Salary range for this role is $70,000 - $80,000

Benefits and Perks

• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply