Manager, Digital Quality Assurance

GBU Life

Pittsburgh (Allegheny County)

On-site

USD 120,000 - 160,000

Full time

3 hours ago

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Job summary

GBU Financial Life is seeking a Manager, Digital Quality Assurance to lead QA across digital applications, member portal, websites, APIs, and integrations. You will establish testing strategies, quality standards, and best practices to ensure reliable, secure, accessible products aligned with business requirements.

You will partner with business analysts, developers, product owners, and stakeholders, provide QA leadership, oversee testing activities, drive continuous improvement, and help expand

Qualifications

5 to 7 years in software QA or testing.
Experience testing web-based customer facing apps.
Experience with defect management and issue tracking.
Experience in Agile, Scrum, Waterfall, or hybrid.
Accessibility testing experience (ADA/WCAG).
Financial services or insurance sector exposure.

Responsibilities

Lead QA across digital applications and portals; establish testing standards.
Develop test plans, cases, and documentation.
Monitor quality metrics and release readiness.
Drive test automation and CI/CD integration.
Provide QA leadership and mentor teams.
Ensure accessibility and regulatory compliance.

Skills

Analytical skills

Communication skills

Collaboration

Leadership

Education

Bachelor's degree or equivalent

Tools

Playwright

Selenium

Cypress

API testing

SQL

Jira

Azure DevOps

Postman

CI/CD

Job description

Job Summary
The Manager, Digital Quality Assurance is responsible for leading quality assurance activities across GBU Financial Life's digital applications, member portal, websites, integrations, and customer facing technology solutions. This role establishes testing strategies, quality standards, and best practices to ensure digital products are reliable, secure, accessible, and aligned with business requirements.
The Manager, Digital Quality Assurance partners closely with Business Systems Analysts, Developers, Product Owners, Project Managers, and business stakeholders throughout the software development lifecycle. This individual provides QA leadership, oversees testing activities, drives continuous improvement efforts, and helps expand test automation capabilities to support GBU's digital transformation initiatives.
This position may provide leadership and guidance to QA resources and serves as a key advocate for quality across the Digital organization.

DUTIES AND RESPONSIBILITIES

Quality Assurance Leadership:

Lead quality assurance efforts across digital applications, websites, member portals, APIs, integrations, and related technology solutions.
Develop and maintain test strategies, test plans, test cases, and testing standards.
Establish QA best practices, processes, and documentation standards.
Determine testing approaches based on business requirements, complexity, and risk.
Monitor and report quality metrics, testing progress, and release readiness.
Promote a culture of quality, accountability, and continuous improvement.

Testing and Quality Assurance:

Plan, coordinate, and execute functional, regression, integration, system exploratory, and user acceptance testing activities.
Validate digital solutions across supported browsers, devices, and environments.
Verify data movement and integrations between digital platforms and internal systems.
Support testing of new functionality, enhancements, upgrades, and production fixes.
Validate customer facing applications and member portals for accessibility compliance, including ADA and WCAG standards.

Requirements and Business Partnership:

Partner with Business Systems Analysts and stakeholders to understand requirements and develop effective testing scenarios.
Participate in requirements and design reviews to identify quality risks early in the development process.
Ensure requirements are testable and acceptance criteria are clearly defined.
Support User Acceptance Testing (UAT) planning, execution, and issue resolution.
Provide QA input during project planning, estimation, prioritization, and release discussions.

Defect Management and Release Quality:

Identify, document, prioritize, and track defects throughout the testing lifecycle.
Work closely with development teams to troubleshoot issues and validate resolutions.
Perform defect retesting and regression testing following application changes.
Monitor defect trends and recommend process improvements.
Provide quality assessments and recommendations regarding production releases.

Automation and Continuous Improvement:

Identify opportunities to improve testing efficiency through automation and reusable testing assets.
Partner with development teams to expand automated testing capabilities.
Evaluate and recommend testing tools, processes, and methodologies that improve quality and efficiency.
Continuously improve QA processes based on metrics, lessons learned, and industry best practices.

Leadership and Collaboration:

Provide mentorship, guidance, and support to QA analysts, project teams, and business testers.
Coordinate testing efforts across multiple projects and initiatives.
Build strong relationships with stakeholders and technology partners.
Serve as a subject matter expert for digital quality assurance and testing practices.

Risk Management and Compliance:

Ensure testing activities appropriately address security, privacy, accessibility, and data integrity requirements.
Support testing related to regulatory and compliance requirements when applicable.
Adhere to and support GBU's Enterprise Risk Management Framework and organizational policies.

Properly Adheres to Company Risk Management Principles:

Adhering and supporting GBU's Enterprise Risk Management Framework
Understanding and complying with applicable laws, regulations, policies and procedures; completing all required training; executing and monitoring controls effectively (as applicable); appropriately identifying, assessing, escalating and remediating risks, potential issues and control failures (as applicable); and reporting compliance or regulatory concerns to management
Understanding and conducting oneself in accordance with the Employee Handbook and preserving GBU's brand and reputation

QUALIFICATIONS

Bachelor's degree in Information Technology, Computer Science, Business, or a related field; equivalent experience may be considered.
5 to 7 years of experience in software quality assurance, software testing, or a related technology discipline.
Experience testing web based and customer facing digital applications.
Experience developing test plans, test cases, test scenarios, and testing documentation.
Experience with defect management and issue tracking processes.
Experience working in Agile, Scrum, Waterfall, or hybrid development environments.
Experience performing accessibility testing, including ADA compliance and WCAG standards.
Strong analytical, problem solving, organizational, and communication skills.
Ability to effectively collaborate with technical and non technical stakeholders.
Experience in financial services, insurance, life insurance, annuities, or other regulated industries.
Experience testing customer portals, self service applications, and digital platforms.
Experience with API and integration testing.
Experience with automated testing tools such as Playwright, Selenium, Cypress, or similar frameworks.
Experience with SQL and database testing.
Experience with Jira, Azure DevOps, Postman, or similar QA tools.
Experience with CI/CD and DevOps practices.