Manager, Digital Platform Growth & Enablement

Poolcorp; Idaho; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Rx

401(k) with company match

Paid time off & holidays

Life Insurance & LT Disability

Parental Leave

Tuition education programs

Employee Stock Purchase Plan

Employee discounts

Job summary

POOLCORP is seeking a Manager, Digital Platform Growth & Enablement to own retention, growth and enablement across POOL360 Water Test, Integrations and POOL360. You will track adoption, usage depth and churn to drive attributable product and sales while partnering with IT, Marketing, Sales and Customer Success.

You will build training, playbooks and launch materials, manage KPI dashboards, and serve as the liaison between Business Solutions and cross-functional partners to deliver on committed

Qualifications

• Bachelor's degree in CS, Business, PM, or related field.
• 3+ years in product management, customer success, SaaS program management or B2B digital/eCommerce roles.
• Experience working across IT, Marketing and Sales with cross-functional commitments.
• Advanced analytical and dashboard/reporting skills (Power BI, Tableau, Excel).
• Familiarity with agile release cycles, SaaS platforms, APIs and B2B integrations.
• Enablement and training skills for internal teams and customers.

Responsibilities

• Own the retention agenda across Water Test, Integrations and POOL360; monitor active users, usage depth and churn risk.
• Bridge the Business Solutions team with IT, Marketing, Sales and other departments; translate requirements into prioritized ROI initiatives.
• Write BRD, user stories and acceptance criteria for features, integrations and releases with scope and metrics.
• Collaborate with Marketing on launch communications, campaigns and customer-facing content.
• Work with IT through intake, discovery, build, launch and measure process; prepare ROI cases and approvals.
• Build and maintain enablement library: release notes, training, playbooks and certification.

Skills

Analytical thinking

Cross-functional collaboration

Prioritization

Customer-centric mindset

Education

Bachelor's degree in CS/Business/PM or related field

Tools

Power BI

Tableau

Excel

Job description

Location: Pinch A Penny Administration; 6385 150th Ave N. Clearwater, FL 33760

Company Overview

POOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies, equipment, and related outdoor living products. Through our subsidiaries, SCP Distributors LLC, Superior Pool Products LLC, and Horizon Distributors Inc., we operate in more than 445 wholesale Sales Centers worldwide with nearly 6,000 employees serving the needs of customers by offering a wide array of products and value-added support.

Our Covington, LA headquarters provides exceptional support (i.e., IT, HR, Finance, Marketing, Legal, Purchasing, Sourcing, etc.) to each of our Sales Centers. Our extraordinary company culture encompasses a high work ethic, an entrepreneurial spirit, and a community presence all within a family-oriented work atmosphere. At POOLCORP, we strive to employ only the very best.

Why POOLCORP?

Because it’s a place where you can make an impact and grow! At POOLCORP you’ll find a wealth of opportunities that support your individual and long-term career goals. Our stable work environment is further enhanced by our generous compensation and benefits package. Publicly traded since 1995, POOLCORP is a global organization with a long history of continuous success - clearly making it an industry leader – in so many ways!

So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!

You want Benefits? You’ve got it!

Our generous benefits package includes:

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays(NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!

Job Summary:

This role owns retention, growth and enablement across three priority platforms: POOL360 Water Test, Integrations, and POOL360. The Manager, Digital Platform Growth & Enablement, keeps customers engaged with the platforms and grows their loyalty with POOLCORP. By tracking adoption, usage depth and churn risk, this role will identify trends and convert platform usage into attributable product and chemical sales. This role is also the bridge between the Business Solutions team and the cross-functional partners who deliver the work: primarily IT and Marketing, but also Operations, Sales, and Customer Success. The role leverages VOC to build and maintain the new feature and integration pipeline, ensuring delivery is aligned to committed dates, and builds the enablement (training, playbooks and launch materials) that makes each release land with internal teams and customers. The role also owns the KPI dashboard and reporting that shows whether adoption, retention and attributable sales are moving.

Responsibilities:

• Own the retention agenda across Water Test, Integrations and POOL360: monitor active users, usage depth and churn risk. Identify opportunities for product improvement to mitigate churn and increase usage.
• Bridge the Business Solutions team and the cross-functional partners who deliver the work: IT, Marketing, Sales and other departments. Translating business requirements into prioritized, ROI-justified initiatives and keeping delivery aligned to committed dates.
• Write the business requirements (BRD), user stories and acceptance criteria for product features, integrations and releases, defining scope, success metrics and ROI.
• Partner with Marketing on launch communications, campaigns and customer-facing content that drive activation, adoption and in-platform ordering.
• Partner with IT through the standard intake, discovery, build, launch and measure process: prepare intake and ROI cases, support gate approvals, and escal…
• Build and maintain the enablement library: release notes, training, playbooks and certification for Sales, branch and field teams; deliver internal and customer-facing training on each release.
• Own the creation, maintenance and continuous improvement of KPI dashboards and performance reporting for the three platforms, ensuring clear visibility of adoption, retention and attributable sales.
• Travel to customers for onsite training and support from time to time.
• Attend industry events and tradeshows to support the Business Solutions team and gain insights from customers.
• Other responsibilities assigned by manager.

Requirements:

• Bachelor’s degree in Computer Science, Business, Product Management, or a related field required.
• 3+ years in product management, customer success, SaaS program management or B2B digital/eCommerce platform roles.
• Proven ability to work across business, IT, Marketing and Sales, and to keep cross-functional commitments on track without direct authority.
• Advanced analytical and prioritization skills, including dashboard and reporting tool proficiency (e.g., Power BI, Tableau, Excel).
• Familiarity with agile release cycles, SaaS platforms, APIs and B2B integrations.
• Enablement and training skills — able to build playbooks and deliver training to internal teams and customers.
• Customer-centric approach to platform adoption and retention.
• High degree of organizational skills and attention to detail.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply!

We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.