Manager, Digital Experience & Media PMO

ADT; Boca Raton (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

ADT is seeking a Manager, DX & Media PMO to lead day‑to‑day project management across Digital Experience and Media, including website, paid media, lead nurture, and merchandising. You will ensure high-priority initiatives are delivered on time and aligned with enterprise priorities through disciplined planning and cross‑functional coordination.

Responsibilities include establishing the PMO operating model, leading sprint ceremonies for e‑commerce, building integrated plans, identifying risks,

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 3+ years of project/program/operations management in Communications/Marketing.
• Experience managing complex cross-functional initiatives in an enterprise environment.
• Strong understanding of digital marketing channels, tactics, and technologies.

Responsibilities

• Establish and lead the DX & Media PMO operating model and standards across communications workstreams.
• Lead sprint ceremonies and coordinate stand-ups, sprint planning, demos, and retrospectives.
• Build integrated project plans with scope, milestones, dependencies, owners, and critical path.
• Identify risks, issues, and resourcing conflicts; drive mitigation plans and escalate with options.
• Governance routines, cadence, and execution discipline to clarify timelines and decisions.
• Collaborate with Communications, Marketing Operations, GTM PMO, Legal, HR, and other stakeholders.

Skills

Strong communication

Influence without authority

Organizational and planning

Agile/Lean/hybrid PM methodologies

Analytical mindset

Education

Bachelor’s degree in Communications/Marketing/Business or related field

Job description

The Manager, DX & Media PMO is responsible for leading day‑to‑day project management and operational execution across the Digital Experience and Media organization, including website, paid media, lead nuture and merchandising. This role ensures high-priority initiatives are delivered on time, in scope, and aligned with enterprise priorities through disciplined planning, governance, and cross-functional coordination.

Duties and Responsibilities:

• Establish and lead the DX & Media PMO operating model, including intake, prioritization, planning, and execution standards across all communications workstreams.
• Lead sprint ceremonies across-functional group focused on e-commerce, and coordinate various activities including stand-ups, sprint planning, and monthly demos and retrospectives.
• Build and maintain integrated project plans that clearly define scope, milestones, dependencies, owners, and critical path.
• Proactively identify risks, issues, and resourcing conflicts; drive mitigation plans and escalate with clear options and recommendations.
• Establish and reinforce governance routines, operating cadence, and execution discipline to ensure clarity of roles, timelines, and decision‑making.
• Partner closely with Communications leaders, Marketing Operations, GTM PMO, Communications PMO, Legal, HR, and other stakeholders to align sequencing, messaging, and delivery.
• Provide concise, executive‑ready reporting on status, risks, dependencies, and key decisions.
• Design and continuously improve processes, templates, and tools that increase predictability, efficiency, and speed to market.
• Define and track delivery metrics to assess execution health, capacity, and throughput.
• Contribute to broader Marketing & Communications Operations initiatives and process improvements as needed.
• Additional duties as assigned

Skills and Competencies:

• Strong communication and collaboration skills; ability to articulate complex work clearly and concisely to senior leaders.
• Proven ability to influence without formal authority in a matrixed organization.
• Expert organizational, planning, and prioritization skills with strong attention to detail.
• Experience applying project and program management methodologies (Agile, Lean, hybrid).
• Analytical mindset with the ability to synthesize information and frame tradeoffs and recommendations.
• Comfortable operating in fast‑paced, ambiguous environments with shifting priorities.

Minimum Qualifications:

• Bachelor’s degree in Communications, Marketing, Business, or related field; or equivalent experience.
• 3+ years of experience in project, program, or operations management within Communications, Marketing, or a related function.
• Demonstrated experience managing complex, cross‑functional initiatives in an enterprise environment.
• Strong understanding of digital marketing channels, tactics, and technologies, with the ability to align them with business objectives.
• Passion for continuous learning and improvement, with a track record of introducing innovative ideas and approaches that deliver measurable results.

Location:

• Our office follows 4 days onsite and 1-day remote schedule.

Travel:

• Occasionally, less than 25%

The Manager, DX & Media PMO is responsible for leading day‑to‑day project management and operational execution across the Digital Experience and Media organization, including website, paid media, lead nuture and merchandising. This role ensures high-priority initiatives are delivered on time, in scope, and aligned with enterprise priorities through disciplined planning, governance, and cross-functional coordination.