Manager, Digital Design — Human-Centered Healthcare UX

Cedars-Sinai; Los Angeles (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Cedars-Sinai is seeking a Manager of Digital Design to lead human-centered design across digital strategy, products, and services. You will guide design research, prototyping, and cross‑functional collaboration to improve patient experience and drive growth.

The role requires a strong background in UX research, design thinking, and leadership of multidisciplinary teams, with a track record delivering consumer‑facing digital experiences in healthcare.

Qualifications

• Bachelor’s degree in human computer interaction, experience design, service design, industrial design, graphic design, data science, cognitive science, psychology, or another relevant major required.
• Master’s degree preferred.
• Minimum of 6 years of experience in a User Experience Research role, Strategic Design role, or relevant professional experience required.

Responsibilities

• Collaborates with multidisciplinary team members to scope, design, concept test, and deliver innovative solutions that support consumer-facing digital products and services for Cedars-Sinai, with a focus on user experience as a means of acquiring and retaining healthcare consumers.
• Translates business objectives and user goals into meaningful solutions built upon user feedback.
• Advises and supports teams throughout the organization on creative direction to support the execution of a variety of creative work (e.g. mobile app, interactive web experience, physical products and services).
• Directs the digital design cohort to concept, plan, and implement a variety of creative work (e.g. mobile app, interactive web experience, physical products and services).
• Develops, leads, and champions human centered design, design research/synthesis, and strategic innovation practices within the design cohort of the Digital Implementations team and throughout the organization (as required).
• Designs, develops and guides quantitative and qualitative research and contextual design investigations to reduce consumer frictions, challenge assumptions, and create a delightful experience.
• Leads/supports the implementation of a holistic convergent and divergent design process for the conceptual development, design, and building of physical and digital services/products in partnership with collaborators, product managers, business strategists and engineering.
• Designs, plans, and facilitates co-design and design thinking workshops with collaborators and multi-disciplinary teams.

Skills

UX leadership

Human-centered design

Design research

Education

Bachelor’s degree in HCI/UX-related field

Master’s degree preferred

Job description

Cedars-Sinai is seeking a Manager of Digital Design to lead human-centered design across digital strategy, products, and services. You will guide design research, prototyping, and cross‑functional collaboration to improve patient experience and drive growth.

The role requires a strong background in UX research, design thinking, and leadership of multidisciplinary teams, with a track record delivering consumer‑facing digital experiences in healthcare.