Manager, Digital Delivery Operations P25-226061-1

FedEx Group; Memphis (TN); Remote; USD 119,000 - 180,000; Full time

Job summary

A leading company in logistics is seeking a SaaS Operations Lead to drive the delivery of services across diverse networks. This role requires collaboration with various teams, focusing on optimizing operational processes and building a strong team culture. A Bachelor's degree and 5-8 years of experience in operational leadership are essential. Join us to enhance supply chain operations and contribute to our mission of service excellence.

Benefits

Health, vision, and dental insurance

Retirement plans

Tuition reimbursement

Qualifications

• 5-8 years experience in SaaS digital operations and service delivery.
• Proven ability to lead cross-functional teams.
• Expertise in operational documentation and process improvement.

Responsibilities

• Develop and optimize end-to-end delivery workflows.
• Build and lead a high-performing operations team.
• Serve as the primary escalation point for internal stakeholders.

Skills

Leadership

Communication

Process Modeling

Workflow Automation

Data-Driven Decision Making

Education

Bachelor's degree in Business Administration, Operations Management or related discipline

Job description

About FedEx Dataworks:
Born out of FedEx, a pioneer that ships nearly 20 million packages a day and manages endless threads of information, FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges.

We are creating opportunities for FedEx, our customers, and the world at large by:

• Exploring and harnessing data to define and solve true problems
• Removing barriers between data sets to create new avenues of insight
• Building and iterating on solutions that generate value
• Acting as a change agent to advance curiosity and performance

At FedEx Dataworks, we are making supply chains work smarter for everyone.

Summary:
Drives seamless integration and delivery of services across a diverse partner and customer network. This role leads the development and deployment of scalable Software as a Service (SaaS) support processes throughout the organization. Effective execution requires close collaboration across Product Management, Digital Sales, IT/Fraud Operations, Commercial, Customer Experience, Technical Support, Customer Operations, and Engineering. .

Job Responsibilities:

• Develop, document, and optimize end-to-end delivery workflows in partnership with Product, IT, Customer Operations, Engineering, and other internal stakeholders.

• Build and lead a high-performing operations team by providing coaching, mentorship, performance feedback, and career development opportunities.

• Serve as the primary escalation point for internal stakeholders, partners, and customers—ensuring timely issue resolution and setting clear expectations.

• Own and maintain operational training content, delivering onboarding and ongoing training to internal teams and stakeholders.

• Streamline and enhance internal tooling and operational processes to support rapid partner network growth.

• Collaborate closely with cross-functional teams through regular cadences to surface insights, identify gaps, and drive process improvements.

• Act as the operational SME for tools, reporting, and training, ensuring best practices and consistent knowledge transfer.

• Contribute to hiring efforts and promote a positive team culture focused on engagement, excellence, and continuous improvement.

Preferred Skills/Knowledge/Experience:

• Proven experience leading cross-functional teams and scaling operational processes in fast-paced SaaS digital environments.

• Strong communication and relationship-building skills, with a demonstrated ability to influence and align diverse teams.

• Expertise in process modeling, workflow automation, and operational documentation.

• Ability to manage multiple projects simultaneously while maintaining high attention to detail.

• Knowledge of modern digital delivery tools, fraud and risk operations, and customer support frameworks.

• Data-driven decision-making capabilities with familiarity in reporting and performance metrics.

• Comfortable with ambiguity and rapid change, with a mindset focused on proactive problem-solving and innovation.

Domicile Information:

This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need.

Minimum Education:

Bachelor's degree or equivalent in Business Administration, Operations Management, Information Systems, or related discipline.

Minimum Experience:

Five to eight (5-8) years experience in SaaS digital operations, service delivery, program management, or related field. Demonstrated leadership ability.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: Annual Pay Range: $119,390 - $179,040

Additional Details: Application Criteria: Upload a current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by 5pm Central on June 23, 2025.

FedEx Dataworks is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [e-mail].