Manager, Digital Analytics (L09)

Synchrony; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Manager for Digital Analytics to enhance customer experiences through data-driven insights. This role involves collaborating with cross-functional teams to implement data strategies and drive business performance. The ideal candidate will possess strong analytical skills and experience in digital analytics tools, ensuring effective communication and project management. Join a forward-thinking company that values diversity and offers flexible work arrangements, providing opportunities for career advancement and personal growth. This is a chance to make a significant impact in the financial services industry while working with cutting-edge technologies.

Benefits

Flexible Work Hours

Career Advancement Opportunities

Diversity and Inclusion Programs

Health and Wellness Benefits

Work-Life Integration Programs

Qualifications

• 2-4 years of experience in Analytics with a focus on Digital/Web Analytics.
• Proficient in SAS, SQL, and Data Visualization tools like Tableau.

Responsibilities

• Drive digital data strategy and analytics for Synchrony’s Servicing Platforms.
• Mentor team members and ensure effective communication with stakeholders.

Skills

Digital Analytics

Web Analytics

SAS

SQL

Data Visualization

Communication Skills

Project Management

Education

BS in Statistics

MS in Economics

Mathematics Degree

Tools

Adobe Analytics

Google Analytics

Tableau

Job description

Job Description:

Role Title: Manager, Digital Analytics (L09)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise, and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet, and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Our Analytics organization comprises data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting-edge technologies thereby enabling business growth.

Role Summary/Purpose:

The Manager, Digital Analytics (Individual Contributor) role is a part of India Analytics Hub (IAH). Our Analytics team comprises data analysts who focus on improving customer/product/digital journey experience and growth by providing full stack descriptive to prescriptive analytics via cutting-edge technologies to support business objectives.

The role will deliver on business and organizational priorities, working in close collaboration with US Analytics and IAH teams, solving problems with solutions that are powered by data and analytics. The ideal candidate must be a thought leader, hands-on problem solver, and deliver actionable insights for the business.

Key Responsibilities:

• Independently work on Digital Measurement Analytics for Synchrony’s Servicing Platforms in Agile methodology to drive digital data strategy that includes collection & validation of data and reporting.
• Partner with onsite stakeholders and various process owners in marketing, technology, and digital teams to plan and implement strategic priorities.
• Responsible for effective communication, project deliverables, adhering to expected timelines, accuracy & compliance with meticulous project management.
• Mentor team members on analytical, technical, and functional skills.

Qualifications/Requirements:

• 2 to 4 years of working experience in the Analytics domain, 1+ years of experience in Digital or Web Analytics Domain utilizing tools such as Adobe or Google Analytics, and 1+ years of experience in SAS or SQL.
• Excellent oral and written communication skills with the ability to collaborate, articulate, and present solutions cutting across functional/agile teams in a simple yet compelling manner.
• Minimum 1+ years of experience in Data visualization tools such as Tableau to drive insights.
• BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 2 to 4 years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 4 to 6 years of experience.

Desired Characteristics:

• 2 to 4 years of analytics experience in the Financial Services Industry.
• Ability to engage with technical and non-technical audiences with empathy and ensure needs/asks are effectively translated into technical requirements and followed upon.

Eligibility Criteria:

BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 2 to 4 years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 4 to 6 years of experience.

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role before applying.
• Inform your manager and HRM before applying for any role on Workday.
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format).
• Must not be under any corrective action plan (Formal/Final Formal).
• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• L4+ Employees can apply.

Level / Grade: 09

Job Family Group: Data Analytics