Manager Designate

Papa John's USA, Inc.; Garner (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Manager Designate to work under the General Manager, ensuring adherence to product and service standards. The role emphasizes team leadership, decision making, and accountability across shifts and operations.

This position prepares the candidate to advance toward a General Manager role. The role involves overseeing quality, customer service, inventory, cash management and compliance with food safety and company policies.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Successful and stable employment history with supervisor experience.

Responsibilities

• Provide quality products to customers by ensuring each delivered product meets Papa John’s standards.
• Train and promote quality standards to team members using available manuals and handbooks.
• Manage sales and profits by meeting budgets and motivating the team to upsell and provide friendly service.
• Plan inventory and labor to meet demand while controlling costs and ensuring safety and security standards.

Skills

Analytical Skills

Planning & Prioritization

Financial & Business Acumen

Communicates Effectively

Problem Solving

Process Improvement

Build & Leverage Talent

Cross-Functional Collaboration

Education

High School diploma or GED

Serv-Safe/Local or State Certification

Job description

What’s Unique About You Is What Makes Us Better!

Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary The Manager Designate works at the direction and under the supervision of the General Manager to ensure compliance with the Company’s product and customer service standards. This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include Shift Management; execution of all Company policies, procedures, programs and systems; and maintaining compliance with all federal, state and local laws and ethical business practices. Through the performance of these and other duties, the Manager Designate is expected to develop the competencies required to become a General Manager.

Duties and Responsibilities

Provides quality products to our customers by ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Communicates trains and promotes quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook. Recommends to the General Manager performance action regarding team members. Ensures entire team is quality and customer focused and builds an atmosphere of teamwork, energy and fun. Manages sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution. Seeks additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community. Manages profit goals, ensures food, labor and other controllable costs stay within budget, and corrects deviations from the budget by accurately utilizing the PROFIT System. Executes administrative and cash management duties. Plans and manages adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manages company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensures restaurant meets safety and security standards at all times.

Education, Experience & Certifications

High School diploma or GED preferred Serv-Safe/Local or State Food Service Certification preferred Successful and stable employment history with supervisory experience Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise

Functional Skills

• Analytical Skills: effectively uses data to generate insights for operations excellence
• Planning & Prioritization: highest impact, highest value
• Financial & Business Acumen
• Communicates Effectively and Candidly
• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions
• Process Improvement: Strive to continually improve
• Ability to build and leverage talent
• Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise
• Ability to effectively communicate, inform, and influence senior leaders
• Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects

Our Values

EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
DO THE RIGHT THING – Integrity, Character and Community
PEOPLE FIRST – Customer and Team member Focus
INNOVATE TO WIN – Think Differently and Lead Change
HAVE FUN – It’s Pizza, It Has To Be Fun!

Our Core Competencies

CUSTOMER FOCUSED - Put the customer’s needs first
RESULTS DRIVEN – Commit to achieving objectives
INNOVATIVE MINDSET – Open to new ideas and ways of doing business
STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking
COLLABORATION – Work together in the most effective way

Papa Johns is an equal opportunity employer. Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.

At Papa John's, we LOVE pizza. It brings people together and brings out the best in all of us. Just like our ingredients and toppings, we combine in unique ways to deliver a truly tantalizing result. Here, you're a valued team member right from the start. We want you to contribute your best ideas, collaborate and keep building your skills.