Manager, Deposit Operations

Washington State Employees Credit Union; Olympia (WA); Hybrid; USD 84,000 - 126,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Long Term Disability

Long Term Care

401(K) with company contribution

Tuition Assistance

Employee Discounts

Volunteer Leave

Employee Assistance Program

Job summary

Washington State Employees Credit Union seeks a strategic leader to manage Deposit Operations across consumer, business, and specialized deposit products. You will guide regulatory compliance, risk management, and the deployment of deposit-related technologies while delivering exceptional member experiences.

You will partner with Compliance, Legal, Risk, Product, Core Banking, and Digital Systems to ensure controls and operational excellence are embedded in every change, project, and service

Qualifications

• Minimum five years in credit union or financial institution with deposit operations experience.
• Experience leading regulated operational processes, controls, and audits.
• Strong knowledge of consumer, business, and specialized deposit products.

Responsibilities

• Lead Deposit Operations to ensure accuracy, timeliness, quality, and member service.
• Ensure regulatory and control requirements are incorporated into processes and products.
• Partner with Compliance, Legal, Risk, Audit, Product, Core Banking, and Digital Systems.
• Serve as SME during regulatory examinations and audits and address issues sustainably.
• Develop cross-training and knowledge management for critical functions.

Skills

Deposit Operations Leadership

Regulatory Compliance

Core Banking Systems

Data Analytics

Risk Management

Vendor Management

Team Leadership

Communication Skills

Education

BA/BS in Business Administration, Finance, Management, IS/IT, or related field

Tools

Symitar Core System

PowerOns/RepGens

Job description

The Manager of Deposit Operations is a mission-critical leadership role responsible for the operational, technical, regulatory, and control functions supporting WSECU’s consumer, business, and specialized deposit products and services. This position ensures deposit products and services are accurately designed, configured, implemented, maintained, and serviced while remaining compliant, scalable, and operationally sustainable. You will serve as a key business owner for deposit-related systems and partner closely with Product, Digital Systems, and other teams to translate operational, regulatory, member, and business needs into effective solutions. This role oversees complex deposit functions, including consumer and business deposits, retirement accounts, trusts and estates, deceased-member administration, legal processes, escheatment, tax reporting, and Courtesy Pay. You will also lead and develop specialized operational and analytical teams, including Business Systems Analysts. Success in this role requires a confident, people-first leader who combines strong operational and technical expertise with sound decision-making, accountability, and a commitment to delivering an exceptional member experience.

Providing leadership and accountability for Deposit Operations’ compliance with applicable federal and state laws, regulations, regulatory guidance, and WSECU policies governing consumer, business, and specialized deposit products and services Maintaining deep working knowledge of deposit-related regulatory requirements and translating regulatory changes into operational, product, system, process, and control requirements Leading oversight of highly regulated and complex deposit functions, including Courtesy Pay, escheatment, IRS/tax reporting, garnishments, levies, subpoenas, specialized accounts, statements, notices, and disclosures Evaluating regulatory, operational, financial, member, and reputational risk associated with deposit products, system changes, process changes, exceptions, and operational decision Partnering with Compliance, Legal, Risk, Audit, Product, Core Banking, and Digital Systems to ensure regulatory and control requirements are appropriately incorporated into products, systems, and operating processes Serving as a key business and subject-matter owner during regulatory examinations, audits, and compliance reviews and ensures identified issues are addressed thoroughly and sustainably Promoting strong risk awareness and accountability across the team while ensuring employees have the knowledge, guidance, and tools needed to make sound, member-focused decisions with regulatory and policy requirements Leading Deposit Operations with accountability for accuracy, timeliness, quality, member service, operational resilience, and consistent execution across consumer, business, and specialized deposit products and services Maintaining deep knowledge of deposit products, complex account structures, ownership types, servicing requirements, and operational processes to provide effective leadership and decision-making Providing operational expertise during product development and change to ensure servicing requirements, member impacts, operational capabilities, and implementation needs are identified and addressed Ensuring new and existing products can be effectively administered and supported throughout their lifecycle and that operational processes deliver the intended member and business outcomes Serving as an escalation point for complex and sensitive member, product, operational, and service issues requiring sound judgment, problem-solving, and timely decision-making Maintaining sufficient technical expertise to lead the Deposit Operations business systems function, challenge and evaluate solutions, understanding system logic, dependencies and risk, provide direction to Business Systems Analysts, and maintaining accountability for business outcomes Maintaining strong technical knowledge of Symitar functionality, configuration, PowerOns/RepGens, system outputs, integrations, and deposit-processing logic to identifying issues, evaluating solutions, and effectively partnering with technical teams Providing leadership and direction to Business Systems Analysts responsible for requirements, testing, system analysis, data analysis, process improvement, and operational enablement Establishing business testing, validation, and sign-off expectations for deposit-related system and product changes prior to implementation Understanding system dependencies and integrations affecting deposit products and evaluates the downstream member, operational, regulatory, and control impacts of technology changes Representing Deposit Operations on cross-functional projects and ensuring operational, member, regulatory, technical, and control requirements are identified and addressed throughout the initiative Evaluating implementation risks, dependencies, and downstream impacts and escalating issues that could affect members, compliance, operations, or business outcomes Managing the performance, risk, and compliance of key Deposit Operations vendors in alignment with WSECU's Vendor Management requirements Leading with a servant-leadership mindset, prioritizing employee growth, well-being, development, and success while maintaining high-performance expectations Setting clear expectations and providing consistent coaching, feedback, recognition, performance management, and development opportunities Developing sustainable cross-training, succession planning, and knowledge-management practices for critical and specialized responsibilities Empowering employees to exercise judgment and solve problems while providing appropriate guidance and support for complex, sensitive, or high-risk situations

What you bring to the team:

• Bachelor of Arts or Bachelors of Science degree in Business Administration, Finance, Management, Information Systems/Technology, or a related field, or equivalent relevant experience
• Minimum of five (5) years of progressive experience in a credit union or financial institution, with significant experience in deposit operations, complex deposit products, regulatory compliance, or technology-enabled financial operations
• Minimum of five (5) years of people leadership experience, with demonstrated success leading and developing teams in complex, deadline-driven, highly regulated environments
• Knowledge of consumer, business, and specialized deposit products, account structures, servicing requirements, and associated regulatory considerations
• Demonstrated experience leading or managing highly regulated operational processes, internal controls, risk management, audits, or regulatory examinations
• Demonstrated experience working with core banking systems and financial services technology, with the technical aptitude to understand system configuration, processing logic, data, automated processes, integrations, and downstream impacts
• Ability to translate business, products, regulatory, member, and operational needs into requirements, testing scenarios, controls, and sustainable solutions
• Strong analytical and data literacy, with the ability to use operational data, reporting, trends, and exceptions to identify risk, defects, performance issues, and opportunities for improvement
• Strong critical-thinking, problem-solving, and risk-assessment skills, including the ability to make sound decisions in complex situations where precedent or direction may not be clear
• Demonstrated success coaching, engaging, motivating, and developing employees while maintaining high standards of accountability, service, and performance
• Advanced proficiency in Microsoft Office and strong capability in systems analysis, data evaluation, and operational reporting to identify trends, anomalies, and emerging risks
• Strong written communication skills, with the ability to draft procedures, internal control documentation, risk assessments, audit and regulatory responses, and executive‑level summaries
• Ability to interpret and apply laws, regulations, policies, procedures, and system outputs, translating them into clear, actionable guidance for staff
• Strong organizational and time‑management skills, consistently effective in fast‑paced, interruption‑driven environments
• Proficient in Microsoft Office applications with a strong aptitude for learning and leveraging new technology systems

Bonus points if you have:

• Advanced Symitar core-system experience, including configuration, PowerOns, RepGens, reporting, or related core functionality
• Experience leading or overseeing Business Systems Analysts, Systems Analysts, or other specialized analytical/technical professionals
• Experience with business analysis, including development of business requirements, use cases, acceptance criteria, and testing/UAT SQL, advanced data-query, reporting, or data-visualization experience
• Experience with system administration, integration, automation, or technology-enabled process improvement
• Advanced knowledge of consumer, business, retirement, trust/estate, or other specialized deposit products and account structures
• Experience overseeing Courtesy Pay, overdraft, or other complex regulated deposit programs
• Experience serving as a business, process, or control owner during regulatory examinations, compliance reviews, and audits
• Project management, process improvement, or change-management experience

• Providing leadership and accountability for Deposit Operations’ compliance with applicable federal and state laws, regulations, regulatory guidance, and WSECU policies governing consumer, business, and specialized deposit products and services
• Maintaining deep working knowledge of deposit-related regulatory requirements and translating regulatory changes into operational, product, system, process, and control requirements
• Leading oversight of highly regulated and complex deposit functions, including Courtesy Pay, escheatment, IRS/tax reporting, garnishments, levies, subpoenas, specialized accounts, statements, notices, and disclosures
• Evaluating regulatory, operational, financial, member, and reputational risk associated with deposit products, system changes, process changes, exceptions, and operational decision
• Partnering with Compliance, Legal, Risk, Audit, Product, Core Banking, and Digital Systems to ensure regulatory and control requirements are appropriately incorporated into products, systems, and operating processes
• Serving as a key business and subject-matter owner during regulatory examinations, audits, and compliance reviews and ensures identified issues are addressed thoroughly and sustainably
• Promoting strong risk awareness and accountability across the team while ensuring employees have the knowledge, guidance, and tools needed to make sound, member-focused decisions with regulatory and policy requirements
• Leading Deposit Operations with accountability for accuracy, timeliness, quality, member service, operational resilience, and consistent execution across consumer, business, and specialized deposit products and services
• Maintaining deep knowledge of deposit products, complex account structures, ownership types, servicing requirements, and operational processes to provide effective leadership and decision-making
• Providing operational expertise during product development and change to ensure servicing requirements, member impacts, operational capabilities, and implementation needs are identified and addressed
• Ensuring new and existing products can be effectively administered and supported throughout their lifecycle and that operational processes deliver the intended member and business outcomes
• Serving as an escalation point for complex and sensitive member, product, operational, and service issues requiring sound judgment, problem-solving, and timely decision-making
• Maintaining sufficient technical expertise to lead the Deposit Operations business systems function, challenge and evaluate solutions, understanding system logic, dependencies and risk, provide direction to Business Systems Analysts, and maintaining accountability for business outcomes
• Maintaining strong technical knowledge of Symitar functionality, configuration, PowerOns/RepGens, system outputs, integrations, and deposit-processing logic to identifying issues, evaluating solutions, and effectively partnering with technical teams
• Providing leadership and direction to Business Systems Analysts responsible for requirements, testing, system analysis, data analysis, process improvement, and operational enablement
• Establishing business testing, validation, and sign-off expectations for deposit-related system and product changes prior to implementation
• Understanding system dependencies and integrations affecting deposit products and evaluates the downstream member, operational, regulatory, and control impacts of technology changes
• Representing Deposit Operations on cross-functional projects and ensuring operational, member, regulatory, technical, and control requirements are identified and addressed throughout the initiative
• Evaluating implementation risks, dependencies, and downstream impacts and escalating issues that could affect members, compliance, operations, or business outcomes
• Managing the performance, risk, and compliance of key Deposit Operations vendors in alignment with WSECU's Vendor Management requirements
• Leading with a servant-leadership mindset, prioritizing employee growth, well-being, development, and success while maintaining high-performance expectations
• Setting clear expectations and providing consistent coaching, feedback, recognition, performance management, and development opportunities
• Developing sustainable cross-training, succession planning, and knowledge-management practices for critical and specialized responsibilities
• Empowering employees to exercise judgment and solve problems while providing appropriate guidance and support for complex, sensitive, or high-risk situations

Competitive base pay: $83,992.33 - $125,988.49 annually, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package

The target starting pay for this position is $83,992.33 - $104,990.41 annually, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account. The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.

Where we’re located:

330 Union Ave, Olympia WA. Employees must reside and perform all work in the state of Washington.

This is a hybrid position that blends working in-office and from home. Works onsite at Olympia Headquarters at least two (2) occasions per week, Wednesdays and one other day per week, with flexibility to report onsite more often for business needs. Working from home/hybrid requirements: Reliable, high-speed home internet connection Private, confidential workspace, away from distractions and other people Suitable desk/surface and desk chair

When you’d work:

Monday through Friday 8:30 am to 5:30 pm, full-time minimum 40 hours per week, with scheduling flexibility to meet service needs for this exempt position

Perks:

• Medical, Dental, Vision, and Life Insurance with Premium options covered by WSECU
• Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
• Part-Time employees accrue general leave, on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts

WSECU was named to the Forbes Best-In-State Credit Union list in 2026, making us the only credit union in Washington to earn this recognition six years in a row! Visa sponsorship not available.

Contact us at 360-754-2118 with any questions.

We champion our employees’ unique differences because we believe diversity is critical to the success of our members and the communities we serve. We’re proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law. Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 360-754-2118 or email us for assistance.