Manager, Delivery & Customer Service

GWC Capital; Utah; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, Vision, and Life

6% 401K Match

6% Profit Sharing

PTO and 8 Paid Holidays

Job summary

Geneva Rock is seeking a Delivery and Customer Service Manager for its Helper, UT location. You will lead a team to deliver top-tier customer service, coordinating with dispatch and sales to maximize delivery efficiency.

The role emphasizes team-building, driver training, and maintaining strong customer relationships in a fast-paced environment. Geneva Rock offers stability and comprehensive benefits.

Qualifications

• High school diploma or GED with applicable concrete operations training and experience.
• Bachelor of Science degree and, or concrete experience preferred.
• Ability to review and analyze financial information.
• Exceptional interpersonal, problem solving, and technical skills.
• Ability to maintain agreeable relationships with vendors, employees, and customers.

Responsibilities

• Lead a team to deliver excellent customer service by building strong partnerships with driver team members and maximizing delivery efficiency.
• Develop and maintain relationships with customers through face-to-face interactions, site visits, and site lunches
• Create a culture where drivers have positive face-to-face interactions with customers
• Act as a first responder to help resolve customer complaints
• Coordinate pour schedules, service issues, and daily plans with dispatch as it pertains to your team
• Review hours of service (the drivers daily log) and timeclock hours daily; make adjustments as necessary

Skills

Interpersonal skills

Problem solving

Communication

Education

High school diploma or GED

Bachelor of Science degree or concrete experience preferred

Job description

Overview

Delivery and Customer Service Manager

Location: Helper, UT

Do you crave an environment where you're appreciated and rewarded for your hard work? Are you looking for the challenge to build a team in a new location for the leading concrete supplier in the state? Can you build a team and grow a customer base in a fast-paced market? If so, see what Geneva Rock has to offer:

• Great wages
• Amazing benefits
  • Health, Dental, Vision, and Life
  • 6% 401K Match
  • 6% Profit Sharing
  • Paid Time Off and 8 Paid Holidays
• Fantastic management and company stability
  • Geneva Rock Products has a legacy of treating employees well since 1954.
  • Family Owned and Locally Operated; our owners are proud Utahns.

Position Summary

Leading a team to deliver excellent customer service by building strong partnerships with driver team members and maximizing delivery efficiency.

Duties

Customer Service

• Accountable for building a team that is proactive, proficient, and professional in their daily interactions with customers and team members
• Develop and maintain relationships with customers through face-to-face interactions, site visits, and site lunches
• Create a culture where drivers have positive face-to-face interactions with customers
• Act as a first responder to help resolve customer complaints
• Collect and adjust invoices as needed from COD customers (GRP Unpaid Report)
• Deposit CODs timely

Delivery

• Coordinate pour schedules, service issues, and daily plans with dispatch as it pertains to your team
• Work with sales on internal and external pre-pour meetings
• Weekly review/audit the completeness and accuracy of concrete ticket documentation by drivers
• Review hours of service (the drivers daily log)
• Review and approve Timeclock hours daily and make adjustments as necessary
• Manage all time and attendance issues in compliance with the union contract and company policy
• Manage vacation days, days off, bereavement pay, etc. in compliance with the union contract and company policy
• Manage FMLA schedules and processes in compliance with the union contract and company policy
• Manage Truck assignments
• Manage truck traffic flow of mixers through plant in conjunction with the Plant Production Manager
• Manage washout times at end of day, wash out between jobs, and driver readiness in mornings to maximize driver efficiency
• Respond and resolve spills and wash out issues on the jobs, etc.
• Ensure driver compliance with all GRP required technology including Teams, Site Docs, Tyfoom, Samsara, etc.
• Communicate mix issues such as slump, air with Production & QC
• Manage annual bidding plan and scheduled day off
• Address all Employee Reports

Delivery Maintenance

• Manage Truck cleanliness
• Coordinate repairs and issues on trucks with maintenance foreman team to minimize truck downtime
• Complete NRMCA truck inspections and ensure ongoing compliance
• Coordinate chipping of truck mixer barrels
• Assure driver compliance with Daily Vehicle Inspection Report
• Review Pre/Post mixer truck trip inspection forms and file

Team Building, Driver Capability and Leadership

• Maximize driver capability through proper training and onboarding, consistent with the concrete division training and onboarding program
• Certify driver trainers and ensure they are proficient in their training responsibilities
• Confirm Concrete Training and Procedure Manual is completed/signed off by each new hire, including the driver trainer's signature
• Confirm Concrete Training and Procedure Manual is completed by all existing drivers annually
• Lead and conduct monthly communication meetings with drivers
• Recruit, post, interview, and hire driver team members
• Solve personnel issues and complaints internally and externally and address them promptly
• Manage the process of resolving Team Member complaints of operating procedures by working through alleged violations of operating agreement including grievances
• Lead and conduct Quarterly One on One Meetings

Implement Continuous Improvement and Safety Initiatives

• Drives effective root cause analysis and implements corrective action plans
• Monthly Communication Meetings using the Concrete Training Manual
• Review Weekly Toolbox Training and follow up with drivers
• Review P&L and formulate strategies and processes for improvement for your respective plant
• Attend monthly financial review with your Area Manager

Qualifications

• High school diploma or GED with applicable concrete operations training and experience.
• Bachelor of Science degree and, or concrete experience preferred.
• Ability to review and analyze financial information.
• Exceptional interpersonal, problem solving, and technical skills.
• Ability to maintain agreeable relationships with vendors, employees, and customers.

Physical Demands / Safety

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Sitting: 50% of time
• Standing: 50% of time
• Driving: Position requires driving to jobsites, and Geneva Rock offices. Company vehicle provided.
• Weight Lifted: Must frequently be able to lift and carry up to 50 pounds.
• Physical Movement: May frequently be required to walk over uneven ground, balance, stoop/crouch, kneel, grab and hold objects such as surveying equipment and other equipment as needed.
• Speaking / Listening: Needs to be able to communicate well with customers, dispatch, supervision, receive and follow instructions, and understand safety requirements.
• Working Conditions: 25% of time will be spent working outside in the elements.

Geneva Rock Products, Inc. is an "Equal Employment Opportunity/Affirmative Action/PWDNET" Employer

*Current employees are required to speak with their immediate managers before applying for any open positions.*

Referral Program: Current employees who refer qualified candidates prior to candidate interviews, will be eligible to receive referral bonuses should their candidate be hired. A $250 bonus will be awarded at the end of each 90-day period up to one year for referred new hires in good standing (for a possible total of $1,000).