Manager, Delivery

VideoAmp; United States; Hybrid; USD 184,000 - 205,000; Full time

Benefits offered by this job

Equity participation included

Flexible PTO + company breaks

Health, dental & vision benefits

401(k) with matching

HSA & FSA

Paid maternity & parental leave

Commuter benefits

Job summary

VideoAmp is seeking a Manager, Delivery to lead a team of Delivery Analysts, Delivery Managers, and Delivery Leads, owning the post-contract experience from onboarding to ongoing measurement delivery. You will drive quality, consistency, and scalability while proactively flagging client risk.

You will resolve complex, non-technical client issues, partner with Product, Engineering, and Marketing to translate feedback into features, and guide cross-functional teams to align delivery with business

Qualifications

• Bachelor's degree in Business, Communications, or related field.
• 4+ years of management experience leading teams.
• 6+ years in media, advertising, or client-success with reporting emphasis.
• Strong knowledge of reporting and measurement products.

Responsibilities

• Manage and monitor ongoing client delivery, reporting, and billing operations across a portfolio of accounts.
• Assist with onboarding and training of new hires on the Delivery team.
• Recruit, direct, motivate, and develop staff, maximizing contribution and growth.
• Understand KPIs and formulate strategies to meet/exceed goals.
• Oversee internal activities to improve client experience.
• Identify improvements through review of recurring reporting/billing/onboarding issues.
• Influence stakeholders and lead cross-functional teams across matrixed orgs.
• Own playbooks, templates, and process documentation for the Delivery team.

Skills

People leadership

Client delivery

Reporting & measurement

Cross-functional collaboration

Communication skills

Advertising industry knowledge

Education

Bachelor's degree in Business/Communications

Tools

Reporting platforms

Job description

Remote US | Hybrid Preferred: New York, NY | $184,000 to $205,000 + Equity + Benefits

About VideoAmp

VideoAmp is the tech-first measurement company transforming how advertising is valued, bought, and sold. Powered by currency-grade big data and a best-in-class technology stack, our platform gives advertisers, agencies, and digital partners the ability to plan, optimize, and measure media investments across every screen, from linear TV and OTT to CTV and digital video.

VideoAmp is accelerating investment in agentic AI and intelligent optimization technologies, helping clients drive measurable, real-world outcomes in an increasingly complex media landscape. With 880% year-over-year measurement growth, 98% coverage of the TV ecosystem, and partnerships with 11 agency groups and 1,000+ advertisers, we're not just keeping pace with the industry. We're defining what comes next.

We believe great work requires great people, people who say "I'll find a way" instead of "it can't be done."

The Role

The Professional Services team is a key part of VideoAmp responsible for onboarding new clients onto our platform or existing clients onto new solutions. In this role, you will work closely with our clients to ensure their successful adoption of VideoAmp's platform and solutions, including the setup and configuration of campaigns, integrations, and data flows, and with our internal teams, such as Sales, Account Management, and Engineering, to ensure a seamless and successful client experience.

As the Manager, Delivery, you will lead and develop a team of Delivery Analysts, Delivery Managers, and Delivery Leads who serve as the primary client-facing owners of the post-contract experience, including onboarding, reporting, and day-to-day measurement delivery. You will be responsible for the quality, consistency, and scalability of the Delivery team's output, and for ensuring your team proactively identifies and communicates client risk before it escalates.

In addition to team management, you will play a critical role in identifying and resolving complex, non-technical client issues that arise during the account lifecycle, including reporting accuracy, discrepancies, and revenue risk escalations. You will work closely with leadership to ensure a seamless handoff between the technical and client-facing sides of Professional Services, and with Product, Engineering, and Marketing to translate client feedback into improvements.

If you are a highly motivated people leader who enjoys developing talent and solving complex client-delivery problems, then we want to hear from you.

What You'll Do

• Manage and monitor ongoing client delivery, reporting, and billing operations across a portfolio of accounts.
• Assist with the onboarding and training of new hires on the Delivery team.
• Recruit, direct, motivate, and develop staff, maximizing their individual contribution, professional growth, and ability to function effectively as a team.
• Understand various levels of KPIs (time to value, reporting accuracy, client satisfaction) and formulate strategies to meet and exceed both client and team goals.
• Oversee and provide guidance on internal activities and initiatives designed to improve the client experience.
• Determine needed improvements through review and analysis of recurring reporting, billing, or onboarding issues.
• Influence stakeholders and lead cross-functional teams across matrixed organizations.
• Own playbooks, templates, and process documentation for the Delivery team, and share changes across Professional Services and other relevant departments.
• Partner closely with leadership to define clear handoff points, escalation paths, and shared workflows between the technical and client-facing sides of Professional Services.
• Provide customer feedback to internal teams including Product, Engineering, and Marketing to build new technology features and reporting capabilities.
• Resolve highly complex or non-routine client issues or inquiries, including revenue risk and billing escalations, as needed.
• Serve as an escalation point for client delivery issues and for internal teams needing Delivery support.

What You'll Bring

• Bachelor's degree in Business, Communications, or a related field preferred.
• 4+ years of management experience, preferably leading a team of 2 to 5 direct reports
• 6+ years of media, advertising, or client-success background, preferably with reporting, account management, or client delivery experience.
• Strong working knowledge of reporting and measurement products, with comfort partnering closely with technical counterparts.
• Proven track record of resolving complex, non-technical client issues and de-escalating risk.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Experience with TV and video advertising technology is a plus.

Compensation & Benefits

Base Salary

$184,000 to $205,000 (commensurate with experience)

Equity

Equity participation included

Time Off

Discretionary & flexible PTO + Spring, Summer & Winter company breaks

Health

Inclusive and comprehensive medical, dental & vision

Financial

• 401(k) with matching
• HSA & FSA

Family

Paid Maternity & Parental Leave for all family additions

Perks

Cell phone & wifi reimbursement

• Commuter benefits

Our Values

01 One VideoAmp

We win together

We operate as one team, prioritizing shared success over individual wins. We collaborate across functions, support one another, and assume positive intent, because when one of us succeeds, we all do.

02 Own the Outcome

Accountability + Empowerment

We take full responsibility for results, not just tasks. We act with urgency, make decisions with confidence, and own both successes and setbacks while continuously improving.

03 Raise the Bar

Quality

• Trust
• Excellence

We hold ourselves and each other to a high standard. We deliver thoughtful, high-quality work, build trust through consistency and integrity, and continuously push for better outcomes.

Ready to build what's next in AI-powered media measurement?

VideoAmp is an equal opportunity employer committed to building an inclusive, diverse team. We celebrate different perspectives, experiences, and backgrounds, because that's how we build something great.

videoamp.com

Remote

• New York (Hybrid Preferred)