Manager, Default Prevention and Graduate Student Outreach

Prairie View A&M University; Prairie View (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A public historical university in Prairie View, Texas seeks a Manager for Default Prevention and Graduate Student Outreach. The role involves overseeing financial literacy activities and supporting graduate students with their financial aid processes. Applicants should possess a bachelor's degree and at least five years of higher education experience, specifically related to admissions and financial aid. This full-time position offers a salary of $4,389.18 monthly.

Qualifications

• Minimum of five years of experience in higher education.
• Experience with financial aid or case management preferred.

Responsibilities

• Oversee default prevention and outreach activities.
• Assist graduate students with financial aid processes.
• Conduct events and outreach for students.
• Collaborate with other departments on financial literacy initiatives.

Skills

Communication skills

Organizational skills

Problem-solving skills

Interpersonal skills

Multitasking

Education

Bachelor's degree in applicable field

Tools

BANNER software

Microsoft Office Suite

Job description

Manager, Default Prevention and Graduate Student Outreach

Pay $4389.18 / month

Employment type Full-Time

Job Description

• Req#: R-083176

• Job Title: Manager, Default Prevention and Graduate Student Outreach
• Agency: Prairie View A&M University
• Department: Student Financial Aid
• Proposed Minimum Salary: $4,389.18 monthly
• Job Location: Prairie View, Texas
• Job Type: Staff
• Job Description: The Manager, Default Prevention and Graduate Student Outreach, under general supervision, oversees default prevention, financial literacy and outreach activities for the Office of Student Financial Services (OSFS). The position represents OSFS in both on-campus and off-campus events. The position works collaboratively with other offices, which have a direct impact on both recruitment and retention of graduate students.
• Note: This position may pay more than the salary listed above depending on the qualifications and experience of the selected candidate.

Responsibilities

• Provides day-to-day case management, advisement, and counseling to graduate students about financial aid programs.
• Provide holistic approach to counseling and case management for graduate students which includes: affordability, costs of education, financial awareness, campus resources, and payment options.
• Provides clear, accurate, and personalized support to help graduate students and families navigate the complex financial aid application processes. Coordinate application follow-up activities for new graduate students, including FAFSA completion, application document completion and verification completion with the intent to assist student with early as possible completion of their financial aid application.
• Have direct contact with graduate students on an appointment, walk-in basis, and over the phone and other communication platforms. Performs outreach (phone calls, e-mails, text messaging campaigns, events, etc.) to current and prospective graduate students who need assistance navigating their bills, financial aid renewal, refunds, etc.
• Conducts events and outreach/retention programming to engage with students, and to help ensure the on-time renewal of financial aid. Work closely with the leaders of the other areas of the CARE team members and CARE leadership (Academic Advising and Career Services) to ensure that programming and outreach conducted is uniform, cohesive, integrated, personalized to target audiences, and aligned with institutional objectives.
• Partner with graduate advisors to suggest various academic strategies to help a student meet the financial aid satisfactory academic progress requirements for the retention of aid.
• Works with students who are delinquent on their student loan payments. Responsible for collecting contact information and responding to student and parent personal, telephone and email inquiries.
• Assist in ongoing Financial sessions across campus in a way that ensures 100% participation of active school population. Assists in ongoing guidance and assistance to students through meaningful contact and counseling throughout their grace period and loan repayment.
• Implement approved default prevention activities, which are meant to lower the institution’s Cohort Default Rate. Collaborate with other departments and external agencies as required in managing the institution’s default rate and financial literacy initiatives.
• Communicate effectively and on a timely basis with student borrowers, lender services and guarantee agencies concerning application status, enrollment status, and default aversion information.
• Administers and track exit counseling to students that either dropout, are enrolled less than ½ time status, withdraws and/or graduates.
• Mails monthly correspondence to delinquent students regarding their repayment options. Contact delinquent borrowers and present options for avoiding default. Serves as a backup with Loan Processing, as needed.
• Perform other duties as assigned.

Required Education and Experience

• Bachelor’s degree in applicable field.
• Minimum of five years of experience working in higher education, including exposure to admissions and financial aid or case management in a related field.

Required Knowledge, Skills and Abilities

• Knowledge of word processing, spreadsheet, and database applications
• Ability to multitask and work cooperatively with others.
• Ability to communicate clearly and effectively to ensure understanding.

Preferred Qualifications

• Knowledge of the customer service and outreach processes as they pertain to the financial aid department in a higher education environment, and of the related trends, issues, and accepted practices.
• Knowledge of financial aid processes, programs, verification, need analysis, student budgets, loans, disbursements, return of funds and supervisory responsibilities
• Ability to write precise, well-organized emails and letters while using appropriate vocabulary and grammar. Ability to deal effectively with a wide variety of individuals and situations requiring diplomacy, friendliness, poise and firmness.
• Strong organizational skills and ability to prioritize work and meet deadlines.
• Ability to apply thorough knowledge of policies to a variety of individual situations. Recommends procedures to ensure compliance in a learning community.
• Ability to work with people from other cultures. Utilizes excellent constituent service skills with all interactions. Work accurately with high volume and instill similar standard with the counseling unit.
• Skill in effectively analyzing and interpreting policies, practices, and guidelines with strict attention to detail in all areas of work.
• Thorough knowledge of policies, regulations, and practices with student records services.
• Strong problem identification, critical thinking, and problem solving skills; judgment and decision-making ability. Ability to assess processes and implement improvements.
• Strong written and verbal communication skills. Active listening skills. Customer service orientation. Interpersonal skills.
• Thorough knowledge of particular Financial Aid core functions.
• Thorough knowledge of common University-specific computer application programs.
• Thorough knowledge of advising and counseling techniques.
• Thorough knowledge of University policies, processes, and procedures and of Federal and State laws pertaining to the privacy rights of students and access to student information.
• Thorough knowledge of BANNER software and its components
• Thorough knowledge of third-party software (NSLDS, COD, CPS, Awards Management/Blackbaud, etc.)

Job Posting Close Date

• 08/04/2025

Required Attachments

• Resume or Curriculum Vitae
• Cover Letter

Application Submission Guidelines

All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs, etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site.

The required documents listed in the above "Required Attachments" section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted. Please contact the Office of Human Resource on or before the closing date indicated above at 936-261-1730 or [e-mail] should you need assistance with the online application process.

Background Check Requirements

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

About the company

Prairie View A&M University is a public historically black land-grant university in Prairie View, Texas.

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