Manager - Data Science, Digital Acquisition Analytics

American Express; New York (NY); Hybrid; USD 90,000 - 165,000; Full time

Job summary

Join a leading company as a Manager in the Analytics, Investments, and Marketing Enablement team. This role focuses on driving analytics for US Commercial Customer Spend Engagement and Retention. You will be responsible for creating innovative analytical solutions and collaborating with cross-functional teams to optimize performance and drive growth. The ideal candidate will have a strong background in data analysis, digital marketing, and excellent interpersonal skills.

Benefits

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching

Comprehensive medical, dental, vision, life insurance

Flexible working model

20+ weeks paid parental leave

Access to global wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• Experience with digital analytics and marketing technology.
• Strong understanding of the digital ecosystem.
• Ability to work within cross-functional teams.

Responsibilities

• Create analytical solutions and develop Identity & Personalization capabilities.
• Deliver innovative targeting solutions with stakeholders.
• Optimize performance through personalized acquisition strategies.

Skills

Analytical Thinking

Interpersonal Skills

Communication

Education

Bachelor's Degree in a quantitative field

Tools

PySpark

Python

SQL

SAS

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

The Analytics, Investments and Marketing Enablement (AIM) team – a part of Global Commercial Services Marketing (GCSM) – is the analytics engine that enables the Global Commercial business. The team is responsible for driving Commercial Customer acquisitions, engagement & retention by evolving our card & beyond-card products, targeting customers over online and offline channels through delivering world-class Analytics, Insights and Data Products. This Manager role, based out of New York, would be a part of AIM team responsible for US Commercial Customer Spend Engagement and Retention Analytics and Data Sciences, in close partnerships with a diverse set of stakeholders in the US. The incumbent would work on a team with presence in NY and Gurgaon (India).

This specific Manager role would be a part of the 'Digital Acquisition Analytics' team within AIM - responsible for driving analytics.

Responsibilities:

• Creating world class analytical solutions and developing cutting edge, future-proof Identity & Personalization capabilities powered by Data, Dynamic Intelligence
• Responsible for delivering innovative targeting solutions in collaboration with stakeholders across Global Commercial Services, Enterprise Digital and Data Solutions group & with External Mar Tech Partners.
• Optimize performance, drive efficient growth through developing Personalized acquisition incentive strategy for the launch of Dynamic application capability where acquisition incentives for a small business credit card application are revealed during the card application journey instead of upfront offering.
• Analytics to devise targeting strategy for Employee Card offerings to small business credit card holders when they visit AXP web assets.
• Able to pull and analyze data to help develop actionable data-driven insights through a deep understanding of the commercial business.
• Develop and foster cross functional relationships with partners across American Express to ensure project prioritization and implementation

Minimum Qualifications:

• Bachelor’s Degree in a quantitative field (e.g., Finance, Engineering, Physics, Mathematics, Computer Science or Economics)
• Experience with PySpark/Python/SQL/SAS
• Strong analytical/conceptual thinking acumen to solve unstructured and complex business problems and articulate key findings to senior leaders/stakeholders to influence business decision making
• Strong understanding of the digital eco-system as it relates to digital analytics, related tools & technology like Clickstream logs, Data management platforms, Real time recommender systems
• An artful ability to work within cross-functional teams to connect the dots and bring new innovations to life
• Excellent communication and interpersonal skills to win hearts & minds of team members, partners

Preferred Qualifications:

• 2+ years of digital analytics experience and familiarity with paid marketing channels, digital marketing technology
• Demonstrated ability to work independently and across a matrix organization partnering with cross-functional teams and external vendors to deliver solutions at top speed.
• Experience in large data processing and handling, deep understanding in data scienceXGBoost, decision trees, regression modeling, etc.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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