Manager, Data Center

Giant Eagle, Inc.; Cranberry Township (Butler County); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading company is looking for a Data Center Manager to oversee operations in a high-tech facility. In this role, you will lead teams, manage critical infrastructure, drive efficiency, and foster a culture of innovation. The position demands strong leadership, security awareness, and a focus on service quality.

Benefits

Career growth opportunities

Supportive team culture

Qualifications

• 5 to 10 years in data center or IT infrastructure.
• 2 to 3 years of leadership experience.
• Certifications in CDCMP and ITIL4 desired.

Responsibilities

• Manage daily operations of the data center ensuring performance and uptime.
• Lead a high-performing team, overseeing training and professional growth.
• Ensure security compliance and monitor threats.

Skills

Leadership

Change Management

Data Monitoring

Incident Triage

Education

Bachelor's Degree in Information Technology

Tools

ServiceNow

DataDog

Grafana

UC4

OP5

Job description

Job Summary

As a Data Center Manager, you will lead teams operating within high-tech 24/7/365 facilities housing critical infrastructure such as servers, storage devices, telephony systems, and networking equipment. You will oversee the maintenance and inventory of equipment, manage critical outages, and ensure adherence to Service Level Agreements (SLAs) while taking full ownership of monitoring and event management to maintain optimal performance. Additionally, you will focus on physical data center security, implementing and enforcing protocols to safeguard assets and ensure compliance. Through process improvement, you will drive efficiency, enhance reliability, and foster a culture of continuous innovation. Your role also includes facilitating smooth shift turnovers, delivering outstanding customer service, and providing strong leadership for your team members.

This position will be on-site at our Cranberry HQ 4 days per week.

Job Description

• Experience Required: 5 to 10 years data center or IT infrastructure
• Experience Desired: 2 to 3 years people Leadership (managing large team of data center operators);
• Previous experience interacting with cross-functional and global teams.
• Experience Desired: DataDog, Grafana, UC4, OP5
• Experience Required: ServiceNow ticketing software
• Education Desired: Bachelor's Degree in Information Technology, Computer Science or a related field or relevant leadership experience in Data Center / Infrastructure Services
• Certification Desired: Certified Data Center Management Professional (CDCMP), ITIL4
• Experience Required: previous experience with transformational/modernization strategies and change management to support those changes
• Lifting Requirement: Up to 50 pounds

Job Responsibilities

• Manage the daily operations of our 24/7/365 physical data center and support cloud-based infrastructure, ensuring optimal performance, uptime, and reliability. Your team will provide level 1 and 2 support for IT infrastructure and business applications, working with engineering teams to implement monitoring and alerting solutions, triage incidents, and develop run books for issue remediation.
• Lead and develop a high-performing team of Data Center Professionals by overseeing recruitment, training, and professional growth. Ensure team member needs are met efficiently while fostering a culture of continuous improvement and learning.
• Supervise and mentor staff, set performance expectations, conduct reviews, and provide constructive feedback to drive excellence.
• Ensure data center security, monitor threats, and maintain compliance with industry regulations and best practices.
• Manage and maintain data center infrastructure, including Power distribution systems (UPS, generators, PDUs), Environmental controls (HVAC, cooling systems), Physical security systems (access control, surveillance), Fire suppression systems.
• Oversee vendor management, acting as the primary contact for data center vendors, establishing relationships, conducting needs assessments, negotiating contracts, and managing vendor activities to uphold standards and efficiency.
• Engage with industry organizations such as AFCOM to stay informed on emerging trends and best practices, contributing insights and fostering innovation.
• Drive service quality and inspire process improvements, technological innovation, and automation within the team.
• Oversee Data Center Colocation partnerships, ensuring efficiency and seamless integration.
• Ensure Data Center processes are documented and followed as part of IT Service Management best practices.
• Develop and maintain backup strategies and disaster recovery plans to minimize downtime.
• Manage and expand data center capacity, supporting growth through rack, white space, and site deployments.

About Us

At Giant Eagle Inc., we’re more than just food, fuel, and convenience. We’re a diverse and talented family committed to creating a nurturing environment with career growth opportunities. Our caring and family values make us one of the top workplaces in the Greater Pittsburgh, Cleveland, Columbus, and Indianapolis areas. Join us to start a lasting career and be part of our family.